Transcript Document

ICT TOOLS AND SOCIETY INVOLVEMENT AMONG THE
EUPAN NETWORK
HIGHLIGHTS FROM THE SURVEY RESULTS
TANYA CHETCUTI
EUROPEAN COMMISSION
AGENDA
• Objective of the survey
• Survey results
• Next steps – ISA Action 2.18
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Objectives of the Survey (1)
•
The purpose of the questionnaire, prepared by the European Commission in
collaboration with the Latvian presidency, is to identify the ICT tools of open
and collaborative government used in EUPAN member states, focusing on:
•
e-Participation in decision-making processes: ICT tools enabling crowdsourcing of ideas, submission of proposals or supporting citizen initiatives and
gathering of citizen feedback, in the context of new or amended legislative acts and
other issues related to democracy.
•
Improvement of the provision of public services: ICT tools aiming at increasing
citizen engagement and feedback for better service delivery.
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Objectives of the Survey (2)
•
Our goal is to:
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Understand what functionalities are provided by the ICT tools used in
European administrations. For example, if advanced functionalities like text
mining or data analytics are used to extract knowledge from the data
submitted by citizens.
•
Gather best practices and achievements as well as the challenges,
including legal issues such as liability and credibility.
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EUSurvey
•
The survey has been delivered through the
EUSurvey tool of the European Commission,
funded by the ISA Programme.
•
Representatives of all EUPAN countries have
been invited to participate to the survey.
•
11 different administrations have answered
through EUSurvey, and additional information
has been received via e-mail.
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Survey results (1)
• Survey results show that European public administrations
demonstrate high interest in providing citizens with ICT tools to
encourage participation to support decision making or the
improvement of public services.
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Survey results (2)
Highlights
• Almost all respondents have stated
that, in their administration, ICT tools
are used in the context of electronic
participation for decision-making or
improvement of provision of public
services.
• More than 20% use four or more ICT
tools.
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Survey results (3)
Highlights
•
Submission of structured information by
the user (e.g. via a web form) is the most
common way of gathering input for the
tools.
•
Most of the tools also allow submission
of unstructured documents and files, and
are able to produce reports.
•
A few tools provide advanced
functionalities like text and data
analytics.
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Survey results (4)
Additional Highlights
•
Use of the tools is generally not legally binding. However some countries have put in place rules which
oblige the administrations to take into consideration the results. For example
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In one case (osale.ee - Estonia), there is the obligation (by officials) to upload in the tool the drafts
that need wider consultation.
•
In another case (manablass.lv - Latvia), initiatives submitted by citizens that reach 10 000
signatures are officially submitted to the parliament.
•
In other cases the use of tools, even if not mandatory, is encouraged and highly recommended,
especially for consultations that have a significant impact on society (e.g.
www.internetconsultatie.nl – The Netherlands).
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ISA Action 2.18
PARTICIPATORY KNOWLEDGE FOR
SUPPORTING DECISION MAKING
Main challenge
• Acquiring citizens’ opinions is a challenging task since they are often expressed in an unstructured way
on different platforms. It is even more difficult and expensive to extract meaningful knowledge that can
be used as input to decision making.
• Data must be gathered, measured and analysed through discovery and analytics tools, which makes it
possible to identify trends, issues and challenges. For instance, data coming from interactions on
social media contribute towards factors other than evidence.