Transcript e-Government – the strategic challenge

e-Government – the strategic
Challenge
Richard Barrington
Director for Industry
Office of the e-Envoy
Vision Statement
“To lead the UK in its drive to be the
best place in the world for
e-commerce”
Our Vision
• To make the UK one of the world’s leading
knowledge economies
• All government services to be offered
online by 2005
• Everyone who wants it to have internet
access by 2005
• All Business online and trading 2003
• Best Broadband Network of G8 by 2005
www.ukonline.gov.uk
Partnership is Key
Confident Business
• 100%
Capital allowances on ICT equipment
• Corporation Tax start at 10%
• Enterprise Incentive Scheme
•Enterprise Loan Guarantee Scheme
• £1bn target umbrella fund for enterprise growth
• UK online for Business C. 600 Advisors
Start-ups are critical to GDP Growth
Confident People
• 6000 Ukonline Centres Libraries Pubs Clubs etc
• Free IT training for unemployed
• Learn Direct & e-university
• Unbundling the local loop, un-metered Access
• Broadband Britain
• 400,000 Vacancies
• 500,000 Learning
opportunities
• 1,000,000 page impressions
per month
ChildcareLink - www.childcarelink.gov.uk
• Early years and childcare information
from 190 English and Scottish
Authorities
• Complete UK coverage anticipated by
March 2002
• Backed up by free phone line
• Available through UK Online
Build Trust and Confidence
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‘Self’ Regulation of ISP’s
‘Kitemark for the WWW
TrustUK
Co-Regulation of T3P’s
Tscheme
Legislation
Electronic Communications Act
Legislation
Regulation of Investigatory Powers Bill
Standards Adoption
BS 7799, Information Security
Standards Adoption
E-GIF WWW Consortia
“Our goal is for the UK
to have the most
extensive and
competitive
broadband network in
the G7 by 2005”
Modernising Government
• Better policy making
• Responsive public
services
• Quality public services
• Information age
government
• Valuing public service
www.cabinet-office.gov.uk/moderngov/download/modgov.pdf
e-government
a strategic
framework for public
services
in the Information
Age
www.iagchampions.gov.uk/iagc/strategy
www.citu.gov.uk/itprojectsreview
www.cabinet-office.gov.uk/innovation/2000/deliveryf
www.e-envoy.gov.uk/2000/progress/anrep1
e-Government
Citizens and businesses
Government portal
Intermediaries
Government gateway
www.govtalk.gov.uk
Information and transaction services
E-Democracy in action
e-Government
Citizens and businesses
Access
Services
Infrastructure
Information and transaction services
Working with third parties
Citizens and businesses
Government portal
Intermediaries
Government gateway
Information and transaction services
Intermediaries
Tax through a
bank
…working through government
Defence E-commerce Service
Mass Market needs new Thinking
Private sector providers push government
messages – but for their own reasons
Managing internal change
Citizens and businesses
Short term –
new channels
add cost
Longer term
– reduce old
channels?
Front end
Internal processes
Implications for staff
Internal• Skills
processes
• Location
• Numbers
Information and transaction services
Focus on
business
process
changes to
improve
efficiency
The strategy agenda
• E-business is core business
• Customer focus requires services designed
across organisational boundaries…
• … and which are integrated with third party
offerings
• E-government is about managing change, not
about IT
• All of which require leadership and
commitment from the top
E-Business Strategies
Key issues
• Risk in e-government
– Project risk
• Can we build it on time, on spec, on budget?
The biggest risk is doing
nothing
What service is required
from us? How does it link to
– Business risk
•
other services?
The
pain
risk to
is be
less
• Government
does
notofneed
a monopoly
than
pain of regret
supplier of its
ownthe
services
• Government is not expert at customer
segmentation
The De Gaulle Theory of Politics
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Always maintain the initiative
Always exploit the inevitable
Always keep ‘in’ with the ‘outs’
Don’t get caught between a dog and a lampost
e-world
There is no ‘new economy’. There is one
economy, all of it being transformed by
information technology. What is happening is
no dot com fad which will come and go – it is
a profound economic revolution.
Tony Blair
11 September 2000
[email protected]
www.e-envoy.gov.uk