Transcript Fee Increase and Panel Questions

The Economy
The Economy
Staff Panel
Stan Edde
Chief Operating Officer
The Economy
535 Portwall
Year of Change
The Economy
Got it covered:
Bigger building budget
The Economy
Unhappy
Surprise
• Transportation
• Food costs
The Economy
Higher
Food Cost
8¢/lb
13¢/lb
Potatoes
VAP: Value Added Processing
Economy
A The
Lot of
Potatoes
FY10 3.2M
FY11 3.5M
FY12 4.3M
The USDA
Economy
FY11
FY12
17M lbs
11M lbs
36% decrease
The Increases
Economy
Fee
Starting July 2, 2012
The
Economy
Handling
Fee
Non-protein
Protein
16¢/lb
19¢/lb
The Economy
Re-Stocking
Fee
$35
For orders not picked up
The Economy
Produce
VAP Fee
4¢/lb
The Economy
Special
Delivery Fee
$30
For drop-off
The
Economy
Delivery
Fee
Up to 5 pallets
Up to 10 pallets
Up to 15 pallets
Up to 20 pallets
$75
$125
$165
$200
The Economy
Regular
Delivery Fee
Minimum 1,000 lbs
$60
(no change)
Base rate
Over 1,000 lbs
4¢/lb
$300
Maximum
The Economy
Less Than
National Allows
Feeding America
10¢/lb
Delivery fee ceiling
HFB
4¢/lb
The
Economy
Thank
You
For being our partner
Your questions
and comments
Terence Franklin
Laurence Laliberte
Agency Services
Inventory
Steve Kirkpatrick
Albert Chambers
Controller
Transportation
Rodney Dickerson
Amy Ragan
Operations
Development
The Economy
Agency
Express
• Editing of submitted food orders
• Why is it so hard to get food orders to
go through the system without calling
and getting help from HFB staff?
The Economy
Quality
Control
• Bagging of rice and beans, flimsy bags
and inconsistent weights
• Paying for food with 1-yr expiration
dates.
• Kroger meat being 2 months after
expiration date.
The Economy
Quality
Control
• Why can't we get the supplies like we
used to? You don't know what to
order, you don't get what you ordered
anyway.
• When we receive "Best by Date" items
(Frozen+Boxed+Canned), what is the
"shelf" life or safe date range to
discard?
The
Economy
Food
Fairs
• Dairy?
• Canned goods
The Economy
Customer
Service
• Better communication from food
bank agency personnel
The Economy
Customer
Service
• Needs to employ an outside firm to
survey agencies about whether the
HFB is effectively meeting its goals
of service to the agencies.
The Economy
Customer
Service
• Assist agencies in understanding the
monthly statement: debits and
credits
• Due to the credit limit, can we get
faster turnaround on invoices
• Agency monthly statements are not
coming in a timely fashion to stay
current with invoices.
The Economy
Customer
Service
• How can we get smaller amounts
than 500 lb pallets of produce?
• Personnel changes are constant on
the dock level. Inexperienced forklift
drivers create danger to staff,
agencies and volunteers. The only
constant is Ison! He is great.
The Economy
Customer
Service
• I miss the contact with agency
services. They are great; I just do
not see them enough.
The
Economy
Inventory
• Availability of produce on the
shopping list
• Quality of produce
• Lack of hamburger meat
The
Economy
Inventory
• When placing orders for food
sometimes items are listed as entrée
self-heating or family boxes. Is it
possible to have details of what is
included on those boxes instead of
being surprised when the orders
arrive?
• Do you offer special foods for
seniors? Like senior boxes?
The Economy
Strategic
Direction
• What does the HFB see as the future
for small scale pantries? Does HFB
see consolidation of smaller pantries
as a desirable alternative?
The Economy
Strategic
Direction
• We've been told and want it
clarified/ruled out.
 Larger pantries have 1st choice, best
choice of all items.
 This is to run out smaller pantries
 Smaller pantries get broken, out of
date, “bad" food items when others get
the "best".
The
Economy
Resources
• How often do you promote or inform
agencies about grants?
• How does the FB decide on
allocations such as refrigators,
freezers and other FB allocations?
• Are there any or will there be any
collaborative grant opportunities?
The
Economy
Resources
• What can the Houston Food Bank do
to help us get the City of Houston to
rollback the over 300% increase in the
food permit fee? This increase cuts
directly into the limited cash donations
we have to pay for food, and for
smaller pantries especially, this is a
real hardship. PLEASE HELP!!
The Economy