Transcript Consumer Protection VT

Consumer
Protection
© ORCA Education Limited 2005
New
Words
Shopping with Confidence
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People have a wide choice of where to
shop for their food and food equipment.
This may depend on their age, means of
transport, wealth, customs, culture,
family size and type, access to
technology and individual preference.
There are different methods of buying
goods including everything from your
local market to the internet.
Where do you shop and can
you shop with confidence? *
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Shopping and the Law
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The Sale and Supply of Goods Act 1994 is
a law which protects the consumer.
It states that goods should be:
fit for their purpose
of a satisfactory quality (appearance and
finish, free from minor defects and that
they are durable)
that they are as they are described.
These are statutory regulations which
means they are law.
What do you do if you there
is a problem? *
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Consumer Confidence
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There are other organisations and laws The advertisement had
not been misleading
that protect the consumer when buying
goods from advertising to hygiene.
You see a new ready meal advertised on
the T.V. and you decide to buy it at your
local shop.
All of the following expectations
are covered by some form of
consumer protection:
Shop where you
buy it is clean
The person or
shop selling the
food was reliable
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Contents and weight
were clearly marked
The food was fit to
eat and would not
make you ill
The label was
accurate
You could choose to
buy the meal at a
competitive price. *
Advertising
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People object to misleading or offensive
advertising.
The Advertising Standards Authority is
independent and polices the rules in the
advertising codes.
The codes of practice created by the
advertising industry require that adverts
are legal, decent, honest and truthful.
The ASA can ask that an advert is
changed or amended, impose sanctions
such as bad publicity or take away
advertising space.
The ASA can refer a complaint to the
Office of Fair Trading for legal action.
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Safe to Eat?
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We expect food to be prepared, stored
and sold in a safe way.
The Food Safety Act came into force in
1990 to make sure that our food is safe
to eat and will not make us ill.
The act applies to the whole industry
from the farm to the shop or restaurant.
This person is an Environmental Health
Officers.
What can he do to enforce the Food
Safety Act?
investigate
complaints
seize food or
products
condemn
food
inspect premises for
hygiene and safety.*
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Food Regulations
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In the UK we have strict regulations
Can the raw meat
contaminate
about food hygiene.
cooked meat?
The Food Safety (General Food
Hygiene) Regulations 1995 and The
Food Safety (Temperature Control)
Is the temperature
Regulations set the rules.
controlled?
Businesses making food products
must asses the risks at each stage
of production.
Is the raw meat too
A Hazard Analysis and Critical
Control Points (HACCP) system close to the customers?
would pick out risks and action to
ensure safety.
What risks can you see in a
butcher shop like this?
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Are the
counter tops clean?
The Law and Food Labelling
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The Food Labelling Regulations 1996
state the type of information that must
be displayed on a food product label.
All pre-packed food has to be marked
with the following:
What other
information appears
on the label? *
The name of the food
Place of origin
Storage instructions
The weight or volume
Manufacturer
information
List of ingredients
Shelf life/Use by date
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Instructions for use
Date Coding
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Date coding is the date by which the food needs to be eaten.
After this date the food may deteriorate as harmful bacteria
grow which may cause food poisoning.
Food is date coded in these ways:
The ‘use-by’ date, often used for high
risk cook-chill foods or sandwiches.
The ‘best before’ date for foods with a
shelf life of less than 3 months like
bread, shown as day, month and year.
The ‘best before end’ may be used for
DISPLAY UNTIL
more than 3 months, only the month and
08DEC05
year are stated.
FRANCE
X7 125-152g
The ‘display-until’ code is usually a few
CLASS1
16451/GER
days before the ‘use-by’ date and tells
the shop to remove the product. *
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and suppliers, all rights reserved
Nutritional Labelling Rules
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Nutritional labels must be easily seen and in tabular form (with
numbers aligned) or linear form (appearing as a paragraph).
Nutritional labelling must comply with EU regulations and be
given using one of the following systems:
Group 1 – energy, protein, carbohydrate and fat
Group 2 – as group 1 but also sugars, saturates, fibre and salt
Other information can be given e.g. cholesterol, vitamins,
minerals, polyunsaturates and monounsaturates.
Any claim regarding nutrition, such as ‘low fat,’ must be true. *
Why is it important to give
nutritional information? *
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Specific Labelling
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There are other labels and logos
for foods that meet certain
standards or are a particular type.
For example:
organic foods
vegetarian foods
health mark
British Farm Standards
suitable for freezing
environmentally friendly
disposal packaging
GM foods
Fairtrade *
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This is an example of a food label.
Courtesy of the Food Standards Agency *
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Vocabulary
Some words or terms to learn
access to technology
 statutory regulations
 consumer
 ready meal
 codes of practice
 sanctions
 hygiene
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© ORCA Education Limited (2005)
and suppliers, all rights reserved
HACCP
 pre-packed
 shelf life
 GM
 Fairtrade *
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The Task
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You can enter here a task for your students.
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End
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