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The Role of the Office of Clinical Affairs in Dental Education Joseph M. Vitolo, D.M.D., M.S., Ph.D. Director, Advanced Care Clinic Director, Advanced Education in General Dentistry Marquette University School of Dentistry The Advanced Care Clinic Marquette University School of Dentistry Three distinct clinical areas: 1. Emergent Care 2. Special Needs 3. AEGD Residency Program Advanced Care Clinical Faculty Dr. Ximena Meza Dr. Hermes Hoffman Dr. Agnes Domagala Assistant Clinical Director Dr. Patrick Longo Dr. Charles Kosowski The Role of the Office of Clinical Affairs in Dental Education The Office of Clinical Affairs is responsible for maintaining quality patient care while optimizing the clinical experience for students and graduate residents within the College of Dentistry. Services include but are not limited to providing quality assurance, resolving patient issues, maintaining infection control, insuring regulatory compliance and fiscal oversight. UKCD Mission Statement & Commission on Dental Accreditation CODA: Quality Assurance “A cycle of PLAN, DO, CHECK, ACT that involves setting goals, determining outcomes, and collecting data in an ongoing and systematic manner to measure attainment of goals and outcomes. The final step in quality assurance involves identification and implementation of corrective measures designed to strengthen the program.” Taken from the CODA Accreditation Standards for Dental Education Programs CODA: Educational Environment • • • • • • • • • • • Comprehensive, Patient-Centered Care Critical Thinking Self-Directed Learning Humanistic Environment Scientific Discovery and the Integration of Knowledge Evidence-based Care Assessment Application of Technology Faculty Development Collaboration with other Health Care Professionals Diversity Adapted from the CODA Accreditation Standards for Dental Education Programs Quality Assurance Assessments Taken from The University Of Kentucky, College Of Dentistry 2011-12 Clinic Manual The Office of Clinical Affairs Quality Assurance • Standards of Care for the Dental School • Clinic Operations: Guidelines & Forms • Comprehensive Patient Care Manual • Clinic Manual • Produce/Collect Quality Assurance Data • The development and planning of all clinical programs • Oversee the development and maintenance of the clinical affiliations The Office of Clinical Affairs • Clinical Services • New Patient Screening • Clinic Operations • Maintenance of Equipment • Fiscal Oversight • Clinic Revenue/Expenditures • Discount Reports • Faculty Credentialing • Licensure • Drug Enforcement Agency • Compliance Requirements • CPR • OSHA • EPA Audits of Labs • HIPAA The Office of Clinical Affairs • Risk Management • Outcomes/Assessment • Grievance Reports • Actions/Follow up • Infection Control • Exposure Reports • Peer Review • Potentially Compensable Events • Emergency/After-Hours Call • Medical Emergency Response Team The Office of Clinical Affairs • axiUm Utilization • Patient Records • Records • Data Mining • Personnel • Facilities/Physical Plant • Dental Labs • Housekeeping/Maintenance “……..and other duties.” • Mentorship/Faculty Development • Physical Plant • Esprit de Corps The First 100 Days • Identify issues requiring immediate attention. • Become familiar with the UKCD and its culture. • Meet with existing committees (i.e. Quality Assurance, Clinical Services, etc.) to determine the current state of affairs. • Establish communications with students, residents and faculty. • Maintain an ‘Open Door’ policy residents and faculty. • Ask many questions and try to not reinvent the wheel. Thank you