Transcript Document
WELCOME TO APPLIED SKILLS IN HUMAN SERVICES Barbara J Volger, PhD [email protected] AIM: drflbarb UNIT 1: REVIEW Empathic responding: nonverbal attending, emotional reflecting, paraphrasing, positive focus when appropriate. Managing the focus of the interview is the clinician’s responsibility. Balance requires managing the interview and empathically responding. The practitioner's personal and professional values and beliefs may clash with a client’s. Culture is pervasively influential on ALL human interaction. Test your cultural (religion) knowledge: http://features.pewforum.org/quiz/usreligious-knowledge/ THE CLIENT IS THE EXPERT… The client’s world and frame of reference defines their view of the “problem” and the “solution”. Focus on the client’s experiences, their feelings, and their perceptions of the events. HOW TO RESPOND EMPATHICALLY ATTENDING Physical – S.O.L.E.R. Psychological – quiet own internal dialogue. Cognitive – minimize interrupting or formulating responses. OBSERVING Physical – proxemics & kinesics, space Psychological – facial expressions, nodding, body gestures Cognitive LISTENING Psychological – full attention Cognitive – observing facial expressions, gestures, positioning. Mind Function S.O.L.E.R. S: Squaring Off O: Open Posture L: Leaning E: Eye Contact R: Relaxed NONVERBALS Most nonverbal communication is unconscious! Most people don’t know what they’re doing with their bodies when they are talking until someone tells them. Learn more about nonverbal communication: http://nonverbal.ucsc.edu/ Nonverbal behaviors are not culturally neutral. Their social & cultural significance & impact are often overlooked. SILENCE IS GOLDEN Sometimes, the best thing to say is Nothing. New clinicians often feel the need to fill “awkward” silences with questions or assurances. REFLECTIVE APPROACH Empathic responses reflect the client’s feelings, situation, and their behaviors. Feelings Empathic responses are NOT questions. Empathic responses are positive whenever possible – to highlight a client’s strengths. Be sensitive, sometimes a client needs you to acknowledge that they’re Situation overwhelmed too. Empathy Behavior ROADBLOCKS TO EMPATHY •Ordering, directing, commanding •Warning, cautioning, threatening •Prematurely giving advice, making suggestions, providing solutions •Persuading with logic, arguing, lecturing •Moralizing, telling clients what to do •Disagreeing, judging, criticizing, blaming •Agreeing, approving, praising •Shaming, ridiculing, labeling •Interpreting or analyzing •Reassuring, sympathizing, consoling •Over questioning or probing •Withdrawing, distracting, humoring, or changing the subject.