Transcript Communication- The Total Impact of Your Message

Communication- The Total
Impact of Your Message
7 % are the words we speak
38% are our tone, volume, inflection and intonation
55% is non-verbal
Verbal Communication
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Is defined as spoken communication,
including the use of words and intonation
to convey meaning.
Nonverbal Communication
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Is the “silent” communication and includes
the use of gestures, postures, position,
eye contact , facial expressions and
conversational distance.
Multicultural Context for Non-verbal
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Various cultures have different meanings
assigned to nonverbal behaviors
One culture might assign meaning to a
nonverbal behavior but another culture
may assign no meaning to the behavior.
Examples of Different Meanings
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Smiling : We usually smile when we are happy
and want to show affection. However in
Indonesian, a smile is a way to cover emotional
pain.
Frown: We usually frown when we are sad or
angry. In Iranian, people may express grief
openly by mourning out loud.
“OK” Gesture: Everything is fine. In ajpan it
can mean “money”
Role Plays
Miscommunication
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Suspend judgment. Don’t be so quick to
judge someone based on what they say or
what their nonverbal communication says.
Ask Questions. Collect more information
from people.
Why might e-mails and instant messenger
be less-than-ideal ways to communicate?