Chapter Seven

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Transcript Chapter Seven

Chapter Ten
Organizational Culture
and Ethical Values
1
Levels of Corporate Culture
Observable Symbols
Ceremonies, Stories, Slogans,
Behaviors, Dress,
Physical Settings
Underlying
Values,
Assumptions,
Beliefs, Attitudes,
Feelings
2
A Typology of Organizational Rites and Their Social
Consequences
Type of Rite
Example
Social Consequences
Passage
Induction and basic training; US
Army
Facilitate transition of person
into new social roles and
statuses
Enhancement
Annual awards night
Enhance social identities and
increase status of members
Renewal
Organizational development
activities
Refurbish social structures and
improve organization
functioning
Integration
Office holiday party
Encourage and revive common
feelings that bind members
together and commit them to
the organization
Source: Adapted from Harrison M. Trice and Janice M. Beyer,
“Studying Organizational Cultures through Rites and Ceremonials,”
Academy of Management Review 9 (1984), 653-659. Used with permission.
3
Organizational Chart for Nordstrom
Customers
Sales & Sales Support
Dept Managers
Store Mgrs, Buyers, Merch Mgrs
Board of Directors
4
Relationship of Environment and Strategy to
Corporate Culture
Needs of the Environment
Flexibility
Strategic Focus
External
Internal
Adaptability
Culture
Clan
Culture
Sources: Based on Daniel R. Denison and Aneil K. Mishra,
“Toward a Theory of Organizational Culture and Effectiveness,”
Organization Science 6, no. 2 (March-April 1995): 204-23; R.
Hooijberg and F. Petrock, “On Culture Change: Using the Company
Values Framework to Help Leaders Execute a Transformational
Study,” Human Resource Management 32 (1993): 29-50; and
R. E. Quinn, Beyond Rational Management: Mastering the Paradoxes
And Competing Demands of High Performance (San Francisco:
Jossey-Bass, 1988).
Stability
Mission
Culture
Bureaucratic
Culture
5
Organizational Design and Culture
Adaptability Culture
Mission Culture
Clan Culture
Bureaucratic Culture
Culture Strength and Organizational
Subcultures
6
Sources of Ethical Values in
Organizations
Personal Ethics
Organizational Culture
Organizational Systems
External Stakeholders
7
Forces That Shape Managerial
Ethics
Personal Ethics
Beliefs and Values
Moral Development
Ethical Framework
Organizational Culture
Is
Decision
or Behavior
Ethical and
Socially
Responsible?
Rituals, Ceremonies
Stories, Heroes
Language, Slogans
Symbols
Founder, History
Organizational Systems
External Stakeholders
Structure
Policies, Rules
Code of Ethics
Reward System
Selection, Training
Government Regulations
Customers
Special Interest Groups
Global Market Forces
8
Formal Structure and Systems
Disclosure Mechanisms
Code of Ethics
Training programs
9
Workbook
Activity
Shop ‘Til You Drop
Culture Item
Discount
Store
Department
Store
1. Mission of store:
2. Individual initiative:
3. Reward system:
4. Teamwork:
5. Company loyalty:
6. Dress:
7. Diversity of
employees:
8. Service orientation:
9. Human resource
development:
10