Transcript PowerPoint Template navy 2 - E-learning Innovations Projects

Embedding
online cultural awareness training
to improve health service delivery
to Aboriginal clients
North Metro Area Health Services (RTO) &
WA Health Aboriginal Health Improvement Unit
What is the problem?
• Need to ‘close the gap’ in health outcomes
between Aboriginal people and other Australians
by
• Improving cultural security of health workplaces,
to retain more Aboriginal employees
and
• Enhancing health workers’ cultural competence
behaviours, to improve patient outcomes
through
• Educator support for, and staff access to,
e-learning materials in cultural awareness
What are the benefits?
• Enhanced health worker behaviours to improve
patient outcomes
• Improved workplace cultural security to retain
Aboriginal employees
• Increased access to cultural awareness training
via online e-learning material
• Increased educators confidence in the use of
blended learning to support e-learners
The Barriers
• No framework and limited learning materials:
– Lack of agreement over framework and the tools required
for staff to develop cultural competence
– Regional differences in Aboriginal culture, requires a range of topics to
be addressed in a number of different ways
• Access to training:
– 9,000 WA Country Health Service employees are based at 131 rural
and remote health service units serving mostly Aboriginal people
– 16,000 North Metro Health Services employees have specialised
clinical skills but limited access to cultural awareness training
– WA Health includes 10,000 staff in other Area Health Services
• Educator confidence in e-learning:
– Limited personal experience in the use of e-earning
– Minimal experience in supporting learners to use e-learning
in blended classroom environments
How do you intend to solve it?
• Develop a framework for cultural competence development
– Including guidelines, policy & a modular approach to development
• Develop a communication and marketing strategy
– To engage learners
• Engage Aboriginal employees as education designers
– In the design and development of culturally appropriate learning
materials, reflecting regional differences
• Design, develop and deliver e-learning materials
– Regionally appropriate, suite of resources
• Address the national unit of competence HLTAHW201A
– ‘Work with Aboriginal and/or Torres Strait Islander clients’
What e-learning solutions
do you intend to use?
This project will;
• Increase access to cultural awareness training via e-learning
– E-training for confident computer learners
– Virtual classroom for Aboriginal employees & educators to ‘brainstorm’
– Distance education for isolated learners to use stand-alone CD ROM
• Increase educators confidence to support e-learners
– Blended learning to support learners in using the technology
– Web-in-class when delivering e-learning to new staff eg at orientation
• Utilise software which allows
– Multiple narrative, specific for each Aboriginal region
– Animation, text and online questionnaires
How will you embed E-learning
in your organisation?
• It is expected that the materials will be endorsed
for deployment to staff at all WACHS regions
and metropolitan health service sites
• Software allows for the addition of new pages
and changes to the narrative voice-over
• Engage educators in future e-learning projects
How will you ensure
your project is sustainable?
• Project objectives align with the strategic initiative
‘WA Health Reconciliation Action Plan 2008-13’
• Develop a cultural competence framework,
policy and guidelines to integrate e-learning
as ongoing practice
• Mandate cultural competence e-learning
into orientation programs
• Maintain cultural e-learning intranet site
• Support ongoing collaboration within WA Health