Transcript File

IP Communications for Business
nexVortex Hosted PBX
Conference Access Number: 1-866-466-1379
Conference Number: 1810666 #
User Code: 12423 #
nexVortex Hosted PBX 2015
www.nexvortex.com
Shon Bayne
Hosted Contact Center Specialist
nexVortex
404-796-8084
[email protected]
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IP Communications for Business
Agenda
• nexVortex Hosted PBX Introduction
• nexVortex Partner Sales
• Partner Support
nexVortex Hosted PBX 2015
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IP Communications for Business
Established, Experienced, In Demand
nexVortex
 Leader in SIP Trunking
 Established in 2002
 Financially Stable & Growing
 Inc 5000 List in 2011, 2012,
2013, 2014
 Deloitte Fast 500 in 2013 & 2014
 Channel Partners- Top 50 Channel Programs 2012
 99% Retention Rate
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IP Communications for Business
nexVortex Business Services Portfolio
 Uncommon Know How
 Uncommon Service
 Uncommon Commitment
Managed
SIP
Trunking
Professional Provisioning
Advanced Reporting
Real Time Portal Control
Auto Detecting Disaster Recovery
Hosted
PBX
SIP
Trunking
Performance
Monitoring
Hosted
Contact
Center
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IP Communications for Business
Industry Observations
TDM Sunset
Voice and
Data
Convergence
Migration to
the Cloud
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IP Communications for Business
Why Customers are Migrating to Hosted PBX
Instant
Communication
& Collaboration
Seamless
Teleworker
Connectivity
Future Proof
Top Reasons
to Choose
Hosted PBX
Ability to
address Moves,
Adds, and
Changes in real
time
Reduction in
Telecom &
Maintenance
Costs
Scalability
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IP Communications for Business
Industry Challenges with Hosted PBX
Industry Challenges
 Execution & Provisioning
 Integration
 Hidden Costs
Provisioning
Service
Activation
and
Cutover
Dial Plan
Match to
Customers
Workflow
Post Sales
Support
Reliability
Hidden
Maintenance
Charges and
License Fees
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IP Communications for Business
Hosted PBX Sold through
Business Partners
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IP Communications for Business
Customers are best served through Channel
• Improved Customer Satisfaction
• Better Implementations
• Better Service
• Considerably Better Retention
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IP Communications for Business
Hosted PBX Introduction
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IP Communications for Business
nexVortex Hosted PBX Delivery
It takes more than just an advanced platform
and technical Know How. Without
the proper pre-sales and post-sales service
your experience will leave much to be
desired.
Uncommon
Service
Technical
Know
How
Advanced
Architecture
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IP Communications for Business
nexVortex Hosted PBX

Easy to use and Maintain

Professional Provisioning

Full Set of Features Included

Scalable
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Buy, Rent, or Bring your Own Phones
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Flexible Service Plans

Web Based Administration Portal

Professional Voice Recordings

Start with as few as 3 Seats
Hosted PBX
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IP Communications for Business
nexVortex Hosted PBX Platform
 Multiple nexVortex Data Centers
 24/7/365 Monitoring
 Voclarion Switch Technology
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Full Set of Features Included
Scalable
Easy to Deploy
Market Share in Europe and US
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IP Communications for Business
nexVortex PBX Features
nexVortex Hosted PBX 2015
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IP Communications for Business
nexVortex Hosted PBX Features
Provide your Business with a Professional Image
Communicate More Efficiently
Professionally
and Conveniently
Full Set of Features Included
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IP Communications for Business
Hosted PBX Key Features
Full Set of Included Features with Every Seat
Key Features
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Day/Night Announcements
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Toll Free Numbers
Auto Attendant
Voice Mail to Email
Direct Inward Dial
Find Me Follow Me
Set Individual Preferences
Professional Voice Recordings
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IP Communications for Business
nexVortex Web Administration
Web Administration for your Hosted PBX
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•
Moves, Adds, Changes at your finger tips
Web Portal Access for Individual Users, Departments, or Whole Company
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IP Communications for Business
Switchboard Presence
nexVortex offers a visual status of other users through the use of BLF’s on your
phones or the use of the Visual “Switchboard” feature that each user has
access to.
Switchboard Presence
• View status of other users
• Provides Live Call Status
• Drag and Drop Live Calls
• Security Protected
• Permissions Based
• Windows, Mac and Linux Clients
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IP Communications for Business
Included Auto Attendant/IVR
• User Uploadable Sound Prompts
• Included Professional Voice Recordings
• User Configurable Menus
• Call Routing Schedules
• Multi-Lingual Name Directory
• Day/Night Routing
Call Routing
Schedules
User
Configurable
Menus
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IP Communications for Business
Call Recording Included
• Record on Demand
• Automatic Call Recording
• Export Call Recordings
• Single or Both Party Record Options
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IP Communications for Business
Teleworker Support
Unifying Remote Office/Home Office Communications
• Extension Dialing
• Local Number Portability
• Local E911
• Switchboard Presence
• Mobile Phone Integration
• Soft Phone Support
• Hot Desking
Local E911
Local DID
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IP Communications for Business
Hosted Contact Center
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IP Communications for Business
cloudQ: In a nutshell…
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Web Based
Easy to Setup & Configure
Simple & Intuitive to Use
Comprehensive Reporting
Truly blended Inbound and Outbound
Scalable
Secure
Affordable
19 March 2015
EASY
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IP Communications for Business
cloudQ Agent Board
Queue Mgmt
Callbox
Agent
Stat
Queued Calls
19 March 2015
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IP Communications for Business
cloudQ Supervisor Board
Queue Snapshot
Call Viewer
19 March 2015
Agent
Manager
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IP Communications for Business
cloudQ Webinars
Join an Upcoming cloudQ Webinar
www.nexvortex.com
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IP Communications for Business
Implementation & Planning
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IP Communications for Business
Pre Sales Customer Qualification
Adequate Internet Infrastructure
Adequate Network Infrastructure
Access to Network Technician/IP Consultant
Willingness to Participate in Dial Plan Set Up
Willingness to Accept Training
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IP Communications for Business
Voip Readiness Test----Preparations for Success
Test Set Up
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Access to Wired PC on the Current Network
30 Minute Customer Call/IP Technician
Network Evaluation
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Confirm Network Set Up
Confirm PoE Support & Capacity in existing switches
Confirm access to UDP port 5060 registration & 10,000 to 20,000 UDP ports
Check Double NAT conflicts with existing routers/firewalls
Speed Test Internet Connection from Customer Site back to nV Data Centers
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IP Communications for Business
Pricing
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IP Communications for Business
Service Plans
nexVortex empowers you with the flexibility to choose the service plan that
best fits your business. Choices include low priced custom seat plans or
unlimited minute seat plans.
Determine how many Seats are needed
Each User needs a seat, each unique phone application needs a seat
(Conference Room, Door Phones, etc)
How do you want to pay for talk time?
Choices include low priced custom seats or unlimited minute seats. When
choosing custom seats, you have a variety of calling plans from which to
choose. Custom seat plans start as low as $13 per seat per month.
What Phones are you going to use? (Buy, Rent, Use Existing)
nexVortex provides new phone options as well as the potential to provision
service on the existing phones you already own.
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IP Communications for Business
Unlimited Minute Seat Pricing
Monthly Seat Pricing
3yr
$24.99
Seat with Yealink T42G Phone Rental
$29.99
Seat with Yealink T46G Phone Rental
$31.99
Seat with Polycom IP 5000 Phone Rental
$39.99
3yr
3yr
3yr
Each seat includes minutes usage, 1 DID number, Caller ID Name, and 1 DID Port.
Calling Minutes include outbound calls anywhere in the continental US 48 States & Canada and Inbound minutes on direct
inward dial numbers.
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IP Communications for Business
Custom Seat Pricing
Monthly Seat Pricing
Yealink T42G Phone Rental
Yealink T46G Phone Rental
With Polycom IP 5000 Phone Rental
$12.99
$17.99
3yr
3yr
3yr
$19.99
$27.99
3yr
Pick your Minute Plan
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IP Communications for Business
Phones
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IP Communications for Business
Hosted PBX Phone Options
Phone Options
• Buy Phones
• Rent Phones
• Bring Your Own Phones
Yealink
Yealink T41P
Polycom
Polycom VVX 400
– Reprovisioning costs apply
• Soft Phone Support
Yealink T42P
Polycom VVX 600
Rental Option
Rental Options
Yealink T42P
Yealink T46P
Polycom IP 5000
Yealink T46P
Rental Option
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Polycom IP 5000
Rental Option
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IP Communications for Business
Partner Commissions
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IP Communications for Business
Partner Commissions
• Same Residual Payments as SIP Trunking Services
• Ability to add extra commissions through NRC Markup
• Ability to track commissions through Partner Portal
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IP Communications for Business
Sales Tools
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IP Communications for Business
Sales Tools
• Hosted Video intro at
www.nexvortex.com
• Partner Connect “Sales Tools”
• Pricing Brochure for Partners
• General Brochures
nexVortex Hosted PBX 2015
https://www.nexvortex.com/pdf_files/Hosted_PBX_Partners_Pricing.pdf
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IP Communications for Business
Questions?
www.nexvortex.com
Partner Support
855.639.8888
[email protected]
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IP Communications for Business
Commonly Asked Questions
 How are Moves, Adds, Changes Addressed?
 How long does it take to install new service?
 Which Phones can be re-provisioned for the service?
 Is there a minimum amount of seats that can be ordered?
 Is there a limit to how much Commission can be added to each
order?
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