Transcript File - XO Communications

XO Managed Services
Presented by [Name]
[Date]
Agenda
Four things we’d like to cover today
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Discuss your business and IT networking challenges.
2
Share information and industry trends that show how
inefficient networks can cost you.
3
Introduce you to the XO Managed Services portfolio
and explain how XO will help you address your top IT
challenges.
4
Answer any questions; schedule a follow up meeting to
review your unique requirements in more detail.
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
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The Pressures of Today’s IT World
Source: Gartner, Agenda for IT Strategies for Midsize Businesses
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
3
Your Challenges Will Continue to Grow
The Widening IT Complexity Chasm
Cloud Computing
Endpoints on network
BYOD
Mobile Apps
Complexity
Chasm
Virtualization
UC
Wireless Access
IT Budgets
IT Initiatives
Source: ZK Research, 2012
“The average Enterprise will need to manage 50 times more information by
2020 while increasing IT staff by only 1.5%” – IDC
Source: IDC, “Big Data, Bigger Digital Shadows, and Biggest Growth in the Far East”
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
4
The Corporate WAN at the Breaking Point
Why Today’s WAN Design Must Change
“Network design must
move beyond the
traditional network
connectivity focus to
include how to connect
users to applications, and
essentially adapt their
network solutions to
changing application
deployments and the
business needs of these
applications.”
Source: Gartner
Today’s business networks are
at a tipping point
• When trying to provision new
services 64% of businesses
reported having been hampered in
some way by all the new demands
being placed on their networks.*
• 86% of businesses said that they
have not been able to provision
new services or support business
demands because the network was
not up to the task.*
Gartner Report, Hype Cycle for Networking and Communications
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
5
Managed Services Markets
The Insight report, released earlier this week, pegs the 2013 global managed services
market at $152 billion. In the U.S., businesses ranging from enterprise to SMB will spend $34
billion managed IT and telephony services. Over the next four years, managed services
spending will increase 11.6 percent annually. In the U.S., the market will balloon to $51
billion.
- May, 2013, Insight report
One Hour of Downtime Costs $100K For 95% of Enterprises.
Over 95% of large enterprises say that on average, a single hour of downtime per year costs
their company over $100,000, over 50% say the cost exceeds $300,000 and one in 10 indicate
hourly downtime costs their firms $1 million or more annually.
-July 2013, ITIC Research
IT Complexity: Why Businesses Hate It More Than Ever.
Complexity Will Drive Demand For Managed Services Providers
- July, 2014, Forbes.com
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
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What are the Key Managed Services Drivers?
According a recent IDC report 24/7 Support and Reducing Network
Operations Costs were the primary drivers for businesses considering
Managed Services
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
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Configurations for XO Managed Services Packages
Standard
• Modify/Create a custom
CPE-based QoS
• Configure a new LAN
Interface
• Add multiple IP
Addresses to a LAN
interface
• Configure Loopback
• Configure domainlookup
• Add static routes
• Configure
ICB/Redistribution
• Multicast
• SNMP
• DHCP
• Configure 802.1Q trunks
• Enable NTP
• Enable BFD for fast failover
• Maintaining VRF Lite
• Configure LAG on LAN
• Enable Netflow
• NAT
• Enable WCCP
Advanced
Standard list plus:
• Configure First Hop
Redundancy Protocols
• Enable PPP
authentication
• Route summarization
• IGP Metric /Cost
Manipulation
• Configure complicated
NAT
• Configure Static NAT
mappings
• Configure
IGP/Redistribution
• Hub & Spoke
• IP-SLA
• Configure DHCP server
Advanced (options,
static allocation, etc.)
• E-BGP Multihop
• Enable Control Plane
policing
• Configure a GRE tunnel
Enterprise
Standard & Advanced lists
plus:
• Change BGP timers
• Diversity / Failover
configurations
• Configure failover to
broadband circuit
• Implement IPv6 over
IPv4 tunnel techniques
for transition
• Tune queue buffers
• Enable PPP Encryption
• Configure VRF Select
• Configure QinQ
tunneling
• Implement Policy
Routing
• MSR: Multiple Source
Routing
• Enable Multi-Path BGP
• Failover / Diversity
• High Availability
configurations
Infrastructure
• Supports all
configurations
• Staging services for
test/pre-configuration
• Manage configuration
history of devices
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
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XO Managed Services – Configuration and Install
Managed
Services
Configuration and
Install
Monitoring
Management
Professional
Services
• XO supports complex configuration requirements, including:
– Configurations for failover and backup,
– Configurations for customer-provided network hardware,
– Configurations for routers on other provider’s networks
• The XO NOC & Managed Services teams supports configurations and
installations for Cisco, Juniper and Adtran routers whether XO or
customer supplied.
• Testing & Validation: Testing and validation processes are in place to
test, validate and troubleshoot the configuration of devices.
• Installations: Hands-on support for both on-premise and remote
installations.
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
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XO Managed Services – Monitoring and Reporting
Managed
Services
Configuration and
Install
Monitoring
Management
Professional
Services
• Based on ICMP Polling and SNMP Polling.
• XO polls devices under IMCP polling management at 5 minute intervals
and alerts customer automatically if the device is off-line.
• XO Managed Services team keeps track of performance as well as key
performance metrics through SNMP polling. Includes Bandwidth, CPU
and Memory Utilization.
• A trouble ticket is generated when an alert/event occurs.
• The XO Managed Services team is also alerted when alerts/events
occur.
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
10
XO Managed Services – Device Management
Managed
Services
Configuration and
Install
Monitoring
Management
Professional
Services
• XO supports the management of both XO provided and customer
provided/owned network devices.
• Configuration Management: XO obtains, manages and updates device
profiles and the configurations of devices under contract regardless of
whether an XO-rental device or a Customer-provided/owned device.
• 24/7 Management Support: XO Care in conjunction with the XO Managed
Services team provides management support 24 hours a day, 7 days a
week.
• Moves, Adds, Changes & Disconnects (MACDs): XO Care and the XO
Managed Services team provide timely support for MACD requests.
• Maintenance: XO will provide hardware and software maintenance for any
XO provided device, but not for any customer provided device.
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
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Managed Services – Professional Services
Managed
Services
Configuration and
Install
•
Monitoring
Management
Professional
Services
Professional Services
– XO Managed Services can provide Professional Services for customer’s
requirements that XO Managed Router packages do not cover.
– XO Professional Services include:
• Assessment & Architecture design or consulting
• Custom configurations
– XO Professional Services
• $250/hour based on remote basis.
• $500/hour based on onsite basis.
• Custom fee needed for Professional services in conjunction to Managed
Infrastructure.
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
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XO Managed Services Benefits
• Improve and maximize performance and
availability of network hardware devices.
• Free yourself from network operational
hassles.
• Maximize your Return on Investments (ROI)
through improved operational efficiencies.
• Reduce upfront capital investments (CAPEX)
and gain predictable on-going operational
costs.
• Minimize unexpected downtime and network
performance issues.
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
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Summary
You Benefit with Tangible Results
•
•
•
•
•
•
•
Can be used with XO MPLS IP-VPN as well as XO DIA services
A reduction in capital (CAPEX) expenditures
24 hours a day/7 days a week coverage for your network
Improved operational efficiencies allow IT staff to focus on more business
centric projects
Bottom line impacts from predictable, and in many cases lower operational
costs
Improved reporting provides more data on overall network performance
Offers the insights you’ll need to demonstrate value and performance of the
network to your company, and perhaps most importantly:
Provides the ability to provide more a consistently positive enduser experience with XO Managed Services
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
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Thank You
Contact information:
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications.
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