Transcript Remote Access - Service Operator

Remote Access
Configuration
Service Operator
Version of document: 1.01
Software Version CBox: v3.7.1
Hardware Version CBox: C5
Language: English
Introduction
• This document is intended for technicians who
aim to setup the iDig Touch remote access
tools on their PC.
• Once the remote access is configured, the
service technician will be able to remotely
view and control the operator’s system screen,
as well as carry out backups and updates.
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Requirements of the customer
• Software Version CBox: v3.7.1 or later
If an update of the CBox is required, it has to be done via
MicroSD, as an update via USB does not enable this functionality
• Hardware Version CBox: C5 (check the serial number)
If the CBox type is C4, a WiFi Kit is required to be able to use the
WiFi stick. This kit contains a battery and adapter in addition
• USB-Stick WiFi « D-Link DWA131-E1 »
Only this USB-stick is compatible with the CBox!
• Use the document "iDig Touch - Remote Access - End
user" to help the customer to prepare his
system.
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Illustration
Local Area Network
Internet
Router/Modem
Adresse IP local du serveur
(ex 192.168.0.2)
Mobile Access Point
Internet IP-address of the Local Area network
(e.g. 88.123.678.21 at whatismyip.com)
• The CBox must contact the remote server to create a virtual private
network (VPN). You must add a port forwarding rule in your internet
box/router (port forwarding):
From: any
To: local IP (ex. 192.168.0.2)
Port: 1195
Protocol: UDP
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Installation of the VPN server (OS Windows)
• Execute openvpn-install-2.3.8-I601-x86_64.exe
• Copy the file openvpn.ovpn into the folder config of
the OpenVPN installation directory.
• Launch « OpenVPN GUI.exe » in administrator mode
• In the area of notification, right-click on OpenVPN GUI and
"connect".
• Leave the status window open to monitor the connection to
the iDig Touch CBox.
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Connection to the CBox
• Give the IP internet address of your network to the end-user,
so that it initiates the connection, once connected to its
access point.
• Wait until the client connects by monitoring the status of the
OpenVPN server.
• Execute VNC-Viewer-5.3.1-Windows-32bit.exe
• Go to Options -> Expert to change the fields TrueColor to true.
• Enter the IP 10.10.0.2 into the field VNC Server, and then click
Connect.
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