Transcript How Microsoft IT Runs Lync

How Microsoft IT Deployed Lync
Running Lync at Microsoft
Beyond the Desktop
How Microsoft IT Deployed Lync
Running Lync at Microsoft
Beyond the Desktop
Microsoft Lync Environment
6 Million
165,000
Audio
Sessions per
Month
Active Lync
Users
108,000
Enterprise
Voice Users
Monthly
Instant
Messages
Federated
Companies
Monthly
Peer-to-Peer
Video Calls
Datacenters
with Lync
Infrastructure
120 Million
10,500
32,000
4
50%
Remote Lync
Usage
107
568
8
4,300
Countries
675,000
Monthly Lync
Meetings
Buildings
datacenters IT FTEs
89%
Meetings
Using App
Sharing
59,000
Unique Active 20% Growth
Year over Year
Lync Mobile
Users
Conferencing
Lync Deployment Overview
Dublin
46 EV Sites
31k Users
Singapore
29 EV Sites
36k Users
Tukwila
Quincy
59K
Users
45K
Users
Americas
77 EV Sites
108,000+ users on Enterprise Voice (EV) across 156 sites (92% of MS Employees)
175,000 users enabled for Lync 2013; 165,000 unique users monthly; 500K daily login events
Realized Business Value
Productivity
Gains
Increased end-user
productivity
• Saved employees 28 min per day
Increased end-user
productivity
• Avoided 45K trips per year
Shortened sales cycles
• Increased proposals by 6.5%
Reduced audio-conferencing
costs
• Saved $8M USD
Reduced IT infrastructure and
administration costs
• Saved $1.6 million in office moves
Reduced real-estate and
facility costs
• Reduced infra expenditures by 15%
User Adoption
Fiscal Year = July - June
How Microsoft IT Deployed Lync
Running Lync at Microsoft
Beyond the Desktop
Four Elements of a Lync Service
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Best Practice
User Education
WorkSmart Sessions
User Facing Diagnostics
End User Communication
Server
Network/DNS
Edge Capacity/Egress
Monitoring
SCOM
User
Infrastructure
Device
Client
• Managed vs. Unmanaged
• Wireless vs. Wired
• Headsets
• Standard PCs/BYOD
• Driver Challenges
• Client Version Control
• Click 2 Run vs. MSI
• User Experience
• Multiple Versions
• BYOD
Lync Service - State of the Union
Lync Service Initiatives
Network
Monitoring
Simplify
Technology
Drive
Consistent
Experiences
Proactive
Monitoring
Connecting
with Users
Enabling
User
Experiences
Reporting
Topic
Description
Lync Mobile
Multiple mobile clients create support
challenges due to environmental
elements
WPA
What This Drives
Tools for
Monitoring
Network
Quality
Increased
Productivity
and Reduced
Costs
Wireless
Initiatives
Identify
Problems
Before They
Impact Users
Developing
Customer
Intimacy
Deliver First
& Best
Improve
Productivity
Identifying
Service
Health and
User
Experience
Multi-View
Video
Faster Releases
Current State (Scorecard)
Network
Analyzer
Netsocket
Trial
SIP Trunking,
Lync Room
System, LM
Retirement
Aruba
Global
802.11n
Yammer
PowerMon
(3rd Party)
Listening
calls
Surveys
Ability to view up to 5 people on a Lync
call encourages adoption of video and
offers enriched collaboration
New features faster means users can
have access to additional functionality
sooner but this can impact overall
quality and client experience.
Top 10
reports
Faster
Release
Cycles
MySetup
Better Office
Integration
Lync OOB
Reporting
Reporting -Not real-time, Data Gaps, Custom Reporting required
Real-time User Feedback – No mechanism for collecting user experience
Network Capability – Wireless experience is not in parity with wired
Lync Capable Hardware – Quality of experience varies by device
Mobility
Quality
Convenience
Better Collaboration
Wireless Experience
Headset Adoption
Communication
Network Impact
Consistency of Experience
Features Release Cadence
Click-to-Run
Multiple version of similar
client
Network Speed
Wireless N
More bandwidth and stronger signal
over wireless
Driver challenges
Lync Traffic over Wireless
Current Gaps
1.
2.
3.
4.
New open area work spaces encourage
better productivity and create
challenges around connectivity
Impact
Custom
Reporting and
Tools
Development and use of custom or
third Party tools to help identify the
health of the Lync environment due to
a gap in Lync product reporting tools.
Real-time health
Costly
Optimizing the Corporate Network
Hardware
Capacity
Prioritization
Wireless
User Behavior
Edge
Topology
The MSIT Lync Toolbox
Third-Party Tools
Network QoS Monitoring
Custom Reporting
Top 10 Reports
Why are these tools
necessary?
 Interdependencies on network,
DNS, proxy/egress, etc.
 Size of enterprise with multiple
geos
 Expectations that Lync just works
What these tools give us?
Unify Square – PowerSuite
How was my call? MySetup
 Better indication of health
 Proactive alerting
 Breakdown by geo down to the
building
 Meet the expectations of users
What improvement efforts
were put in place?
 Third-party tools for feedback to
PG
 Feedback to Unify Square for
more monitoring
 Cross-team network initiatives
 Netsocket pilot for better
Lync/network telemetry
Best Practices in Supporting Lync
Device Program
IT Approved Devices
Lync Logo Program
Device Manufacturer
Headset
Cameras
Speakerphone
Lync Functions
Audio/Video
Requirements
Qualified device
Subjective
Social
Cultural
Comfort
Fidelity
Price
Duplication
Objective
Construction
Functionality
Compatibility
Quality of Lync Call
Mobile Office
Off Campus
• Hotel Lobby or Shared
Public Wi-Fi
• Computer Speakers
and Mic
• Wi-Fi
• Hotel Room, Home
• Use approved audio
device
DO NOT USE
• Call in with landline
Good For Listening
• If participating, call in
with landline
Poorest
Poor
Off Campus
• Connect via Ethernet
• Use a corporate issued
computer
• Use approved audio
device
Good for Mobile
Workers
• If crucial meeting, use
landline
Acceptable
On Campus
• Corp Wi-Fi – Strong
signal
• Use approved audio
device
Good for Internal and
Team Meetings
• Find a wired
connection for
customer meeting
Good
On Campus
• Wired On Corpnet
• Use approved audio
device
• Mute when not talking
• Find a quiet spot
Use all the time
• Use for all meetings,
especially customer
meetings
Best
How Microsoft IT Deployed Lync
Running Lync at Microsoft
Beyond the Desktop
Bringing IT Together
Lync
Newest Growth Area – Mobile
100000
90000
80000
70000
60000
50000
40000
30000
20000
10000
0
Jun
July
Aug
Android
iOS
Windows Phone
Sept
Oct
The Lync Room System Program
Proof of Concept
Global Field Pilot
Official Rollout
• Provisioning
• Remote Management
• Monitoring
• Refine Support
• User Experience
• Productivity Improvement
• Service Onboarding
• Global Support
• Standards
Microsoft Environment
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


10K + conference rooms globally
500+ offices
100+ countries
Real Estate & Facilities and IT support
Video at Microsoft
Consumerized
Applications(XBOX,
Skype, Live)
Microsoft Lync Environment
(Video, Voice, Web)
Bridge
Federated
Lync Enabled
VTC (Non-Lync)
Non-Federated
IP, URI, ISDN, OVCC
Telepresence
VTC (Lync Enabled)
Lync @ Desktop
Lync Room System
The Trip Ahead
Multiplatform
Unification
Pace of Releases
Customer Intimacy
More Control
Flexible
Scalable
Structured/Large
Meetings
Mobile vs. Remote
Cloud
Beyond the Desktop
BYOD
Not Looking Back
Better Telemetry
Circle of Influence
Android
Apple
Windows
Questions?
Thank You!