Transcript 2015 AE Summit Professional Servicesx

Title Goes Here
www.vicon-security.com
This information is confidential and is not to be provided to any third party without Vicon Industries Inc. prior written consent.
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Professional Services Overview
Factory
Preconfiguration Network components are ready
to use, out of the box
Field Services
Training
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Vicon staff provides field support
during installation and commissioning
For dealers and/or end-users, at Vicon or at a
location of the customer’s choosing
The Dilemma
Owner/Designer Dissatisfaction
• Limited compatibility
of products
• Recession driven pricing
• High cost of training
• All projects are different
• Integrators travel far
for business
• Sub Contractors
• High customer
expectations
• Electronics always
last and rushed
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The Dilemma
That’s YOUR Job!
Integrator
IT
Subcontractor
Factory
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The Vicon Solution
Vicon Factory Professional Services
• Factory Direct System
Pre-Configuration
• Field Services and Project
Engineering
• Vicon Training
• On Line Support
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What is Factory Pre-Configuration?
Provide as much out-of-box
functionality as possible
Full list of services by product described online.
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IP Cameras Getting Pre-Configured
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Box and Product Labeling
• Configuration data
• Product location
• Labels appear both
on boxes and products
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NVR Mapping
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Complete Camera Address Schema
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Software License Management
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Complete Document Package
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Software, Documentation and Resource CDs
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What are Field Services?
Assist integrators newer to our product line
Assist integrators short on personnel
Installation support
Advanced troubleshooting for problem sites
Commissioning of systems
We continue to update the descriptions of these
services – see listing online.
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Available Resources
• Professional Services Website:
http://www.vicon-security.com/supportprofessional-services.htm
• Product Brochure (available on website)
• Project Workbook
• Information requirements flyer
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