Transcript Forum
Chapter 9: Online Communication Computing Fundamentals Chapter 9: Online Communication Learning Objectives: • Understand the channels available for Internet communications • Recognize the features of the different communication types • Choose the correct communication medium for a particular situation • Understand appropriate etiquette for online communication • Understand the basic features of email programs and how to use them Computing Fundamentals Internet Communication Types 1. 2. 3. 4. 5. 6. 7. 8. Email Instant messaging Social networking Blogs and microblogs Newsgroups Forums Voice over IP Video chat/videoconferencing Computing Fundamentals Emails • Email (electronic mail): A computer-based system for exchanging messages through mail servers. • Store-and-forward: A message delivery system in which messages are forwarded between servers and then stored on those servers until they are picked up. • Mail server: an online server that sends and/or receives email messages on behalf of the email addresses it supports. • Mail client: Software installed on a computer that is used to compose and manage emails. Computing Fundamentals How Email Delivery Works Computing Fundamentals Email Account Types • HTTP email account (Web-based): email account designed to be used with a web interface, and uses web technology for email management. HTTP for both incoming and outgoing mail Examples: Google, Outlook, Yahoo! • Usually for free an supported by advertising. • On the other hand, a mail client is customarily used for most email accounts that someone pays for, either directly or indirectly. Computing Fundamentals Mail kinds used with clients • Post Office Protocol (POP3) • Store-and-forward protocol. • It holds the messages until they are picked up, but it doesn’t maintain any direct communication with the email client. • Internet Mail Access Protocol (IMAP) • It continues to hold the messages even after they are picked up. • Anything done in the email client is reflected on the server • Both POP3 and IMAP are incoming (receiving) mail standards. • Simple Mail Transfer Protocol (SMTP) is used for outgoing mail. Computing Fundamentals Push vs Pull Technology • Push Technology: A technology that sends information to a recipient without the recipient asking for it each time. • Pull Technology A technology that sends information to a recipient only when the recipient requests it. Computing Fundamentals Messaging • Instant Messaging (IM): Sending and receiving short text messages in real-time over the Internet • Example: Yahoo! IM, WhatsApp, Telegram. • Works on phones, but only with the right app installed • Short Message Service (SMS) • Known as text Messages, but currently support Multimedia (MMS) • Works primarily on cell phones. • User may be charged per message on certain plans • The differentiation between SMS and IM messages can get blurry because services are available that can cross the platforms. Computing Fundamentals Chat rooms • Public chat, multiple people at once • May be web-based or application-based • Internet Relay Chat (IRC) accessible through IRC client software and provides access to huge number of people discussing a particular subject. • Channel An individual chat room on a chat server such as IRC. Computing Fundamentals Social Networking • Umbrella term for sites such as Facebook, Twitter, LinkedIn, and Google+, etc.… • User creates a profile and posts status updates, writings, and photos. • Some services use tags, or hashtags (#) which are searchable labels that can be added to posted content allow other people to find like-minded users • Some social network are specialized (Instagram for photos, Vine for video, Reddit for news, YouTube for video-sharing) Computing Fundamentals Computing Fundamentals Blogs and Microblogs • Blog: A web page containing personal experiences and opinions, with posts listed most-recent-first • Blog Platform: A web server that hosts the blogs of individuals, either free or for a small fee. Examples: WordPress, Typepad, and Blogger • Microblog: A service that allows the posting of short messages. • A status update service such as Twitter, limited to a very few characters per post. • Unlike email, microblogs can be seen by anyone and can be commented on by anyone Computing Fundamentals Wiki • An online database of information that is collaboratively edited by the public Computing Fundamentals Newsgroups • Newsgroups predate the web, forerunners of webbased forums that are popular today • Usenet is a large global distributed discussion group network • People use a newsreader application to read Usenet articles, or an email client that supports newsgroups • Newsreader Software that organizes incoming messages from newsgroups and allows users to read and respond to them • NNTP (network news transport protocol) transports news articles between news servers and clients reading and posting articles Computing Fundamentals Forums • Forum A web-based discussion and advice- sharing site. • A feature-rich type of newsgroup • Users register on the web site so that their posts will be identifiable • Forum thread A post on a forum along with all the comments to it. • Many companies have tech support forums for their products. Computing Fundamentals Forums Computing Fundamentals VoIP • Voice over IP (VoIP) is used to make voice calls via the Internet • Turns the voice message into data packets and sends them as if they were other Internet data • IP, short for Internet protocol, is used to identify individual devices that are connected to the Internet and to route calls between them. • Skype and Truphone are popular VoIP apps • Some IM clients also allow you to make voice calls • Apps like Skype and Facetime also allow video chat Computing Fundamentals Videoconferencing • Videoconferencing is feature-rich, group video chat • Can include computer application sharing, voice, text chatting, and document collaboration • Videoconferencing uses the same underlying protocols as VoIP uses, but it requires much more bandwidth. Computing Fundamentals Personal vs. Professional Communication • Professional communication tips • • • • • • Address them formally Use polite language Avoid abbreviations Avoid jargon and slang Don’t use emoticons :’( or Emoji Proofread • Personal communication tips • Don’t make inappropriate jokes • Talk voice or face-to-face about important or difficult issues • Avoid discriminatory language Computing Fundamentals Verbal vs. Written Communication • With whom am I communicating? • What is the context or subject? • Am I likely to need a record of the communication? • Is the speed of communication important? Computing Fundamentals Choosing an Online Method of Communication • Email • Used when a quick response is not essential • Good for formal messages • Provides a permanent records • Instant messaging • Quick answers, conveying short messages quickly • Social networking (personal) • Useful for informing friends what is happening in your life • Good for posting photos and videos of recent events you’ve been involved in Computing Fundamentals Choosing an Online Method of Communication • Social networking (business) • Increasingly used for advertising • Many social networking sites are dedicated to matching job-seekers with employers • Blogs • Expressing your personal opinions and providing updates about yourself • Microblogs • Very short summary updates you want existing followers to see • Forums • Discussing topics of shared interest • Communicating as part of a community Computing Fundamentals Choosing an Online Method of Communication • VoIP calls • Chatting with friends or business associates • Keeping in touch with families • Required a reliable high-speed web connection • Videoconferencing • Appropriate mainly for the workplace or schools • Allows groups of people to interact visually Computing Fundamentals Key Terms • • • • • • • • • • • • • • • • archive attachment automatic reply Bcc blacklist blog blog platform Cc channel chat room Contacts email Facebook FaceTime forum forum thread • • • • • • • • • • • • • • • Forward • HTTP email account • IMAP account • Instagram instant messaging (IM) • • Internet Mail Access Protocol (IMAP) • Internet Relay Chat (IRC) • mail client • mail server • microblog newsgroup • newsreader • out-of-office message POP account • post Post Office Protocol (POP) pull technology push technology reading pane Reddit Reply Reply All search engine optimization (SEO) Short Message Service (SMS) signature Simple Mail Transfer Protocol (SMTP) Skype Computing Fundamentals Key Terms, continued • social network • spam • store-and-forward • strong password • tag • texting • Twitter • Usenet • videoconferencing • Vine • Voice over Internet Protocol (VoIP) • whitelist • wiki • YouTube Computing Fundamentals Summary • 1 . Name four online communication options available for talking with a friend who lives in • another city. • 2 . Give two examples of situations where email should be used to communicate rather than • texting or instant messaging. • 3 . Name two video chat clients. • 4 . Explain the purpose of an email signature. • 5 . What are the advantages of archiving your email?