Transcript IHI Open School Chapter Jeopardy Game

Fundamentals
of
Improvement
Teamwork and
Communication
Model of
Improvement
Leadership
$100
$100
$100
$100
$200
$200
$200
$200
$400
$400
$400
$400
$600
$600
$600
$600
This is the basic principle of
improvement.
Every system is perfectly
designed to get the
results it gets.
These hurt both patients and
caregivers and are most evident
in hospital emergency
departments.
Delays
These are the six dimensions of
health care systems identified by
the Institute of Medicine.
Safe, Timely, Effective,
Efficient, Equitable, and
Patient-centered.
Daily double!!
What IOM aim is this a
dimension for: care should
be based on scientific
evidence, avoiding underuse
and overuse?
Effective.
This is a type of communication
tool that “closes the loop”
between sender and receiver.
Verbal repeat back.
This is an agreed-upon set of
terms that indicates to all
members of a patient care team
that there is a problem.
Critical
Language.
This occurs when an individual
feels comfortable expressing an
opinion, mentioning problems, or
correcting errors.
Psychological
safety.
This structured communication
technique is used to standardize
communication between two or
more people.
SBAR
(Situation, Background,
Assessment,
Recommendation)
This is a written, measurable, and
time‐sensitive statement of the
expected results of an
improvement project.
An aim.
These are the three fundamentals
that are addressed in the Model
for Improvement.
Aim, measures, and
changes.
These are the four phases of the
life cycle of an improvement
project.
Innovation, pilot
test,
implementation
and spread.
This is the scientific method used
for action-oriented learning
and tests a change in the real
work setting.
A Plan-Do-StudyAct (PDSA) Cycle.
This is a positive, “let’s do
something about it” attitude
toward problems.
A Leadership
stance.
This is the purpose of taking the
leadership stance.
Taking
action.
This provides enough agreement
to take action, rather than to
engage in endless debate.
A workable
level of unity.
What is the first step a leader
should take when faced with a
problem?
Form a clearer
picture of the
real situation.