Transcript Customer Views main Slide Set

Welcome to HP OpenView
George Bathurst
OpenView Business Team
19/10/1999
H
Hewlett-Packard OpenView
Page 1
H

Overview of OpenView

NNM 6.x

Customer Views

Policy Expert
Hewlett-Packard OpenView
Page 2
1998 projected revenue over $1 Billion
 1997 revenue -$750 Million
 120,000 customer licenses worldwide
 400 complimentary HP OpenView-based management
solutions from more than 300 OpenView Partners
 Over 2,500 HP HP OpenView people worldwide
 Over the last 5 years (‘92-’97) OpenView business grew at a
compound annual growth rate of approx. 60%

H
Hewlett-Packard OpenView
Page 3
IT Service
Manageme
Distributed C/S
Management
Network Management
Systems Management
H
Hewlett-Packard OpenView
Page 4
ITSM drives
services up
Process flow
Costs
Services
Input
The
IT
factory
H
Hewlett-Packard OpenView
Output
Page 5
Service level
management
Software Control
and distribution
Change
Management
Problem Management
Help Desk
Operations
Network and
Systems
Management
Configuration Management
H
Hewlett-Packard OpenView
Page 6
H
Hewlett-Packard OpenView
Page 7
OpenView Building Block
Architecture
management repository
HP OpenView IT Service Manager
Service Management Console
HP OpenView Enterprise Console
Operations Management
>400 OpenView Partner Solutions
Event/Problem
Mgmt
IT/Operations
Network
Mgmt
Network Node Man.
Policy Expert
ManageX
Netmetrix
Network
Access
H
Desktop
Performance
Mgmt
Software
/Inventory
Mgmt
Storage
Mgmt
GlancePlus
MeasureWare
PerfView
IT/Administrator
Software Dist.
Desktop Admin.
OmniBack
Application
Security
Mgmt
Mgmt
Smart Plug-Ins
Node Sentry
OmniStorage
Network
UNIXHewlett-Packard
NTOpenView NetWare
Systems
Applications
Databases
Page 8
HP OpenView Network Node Manager
for the UNIX and Windows NT operating system
Version 6.0
The most comprehensive,
intelligent, and
easy-to-use network
management solution in
the industry
H
Hewlett-Packard OpenView
Page 9
Network Node Manager 6.0
Contents
Discover your network
 Pinpoint problems
 Proactive management
 Scalability
 3rd party integration
 Access from ANYWHERE

H
Hewlett-Packard OpenView
Page 10
Network Node Manager 6.0
Proactive Management and SLAs
Business
Process Reengineering
Level 5
Service Level
Management
Level 4
Level 3
Proactive
Level 2
Reactive
Level 1
-alarms
-troubleshooting
Unmanaged
-Optimized to
support key
business
processes
-GUARANTEED
-Automated
-agents
-baseline
-monitoring
-pre-emptive
Geoffrey Moore,
OV Forum 6/97
-reboot
H
Hewlett-Packard OpenView
Page 11
Network Node Manager 6.0
Explore Your Network
 Discover your Network
-TCP/IP, IPX and level 2 (MAC)







H
Hewlett-Packard OpenView
Continuous Monitoring
Network Presenter
Alarms Browser
SNMP MIB Browser
Help system
JAVA based
‘Designed for WNT’
Page 12
Network Node Manager 6.0
Explore your WHOLE network
The new
“Network
Presenter”
 Tabular and
graphical
 Dynamically
updated
 Colour coded
H
Hewlett-Packard OpenView
Page 13
Network Node Manager 6.0
Pinpoint Problems
Predefined, out-of-the-box event correlation to
intelligently pinpoint network problems
 Built-in event correlation tightly integrated with
NNM’s topology data
 Built-in correlation for most common problems (e.g.
connector-down correlation logic)
 Reduces alarms in alarm browser by up to 90% *
 No separate installation or configuration required works out-of-the-box
 Alarms are displayed within new Java-based Drill-Down Alarms Browser
 Increased performance using correlation info for more efficient network polling
 Very fast event correlation through technology from HP telecoms
H
Hewlett-Packard OpenView
Page 14
Network Node Manager 6.0
Pinpoint Problems
An open solution for integrating 3rd-party correlation logic
 Vendor-specific correlation logic (e.g., from NEPs) can
easily be integrated into the NNM 6.0 correlation engine
 Correlation logic can easily be loaded in and
individually enabled or disabled
 Allows for more intelligent device management
 ECS graphical add-on for highly specific customisations
H
Hewlett-Packard OpenView
Page 15
Network Node Manager 6.0
Proactive Management
NNM’s Data Warehouse - mix n’ match NNM’s network
management data with standard reporting and analysis tools!
 Export of NNM’s network management data (event, topology,
SNMP collected data) to ODBC-compliant DBs (e.g., Oracle
NT/UNIX, SQL Server)
 Intelligent data aggregation and data trending to point out
trends and minimize disk space requirements
 Open, SQL access to the NNM Data Warehouse
 Standard reporting and data mining tools for advanced network
analysis
H
Hewlett-Packard OpenView
Page 16
Network Node Manager 6.0
Proactive Management
Out-of-the-box reporting in Excel spreadsheet format
Excel reports on





Alarms
Alarms by category
Threshold violations
General availability
Inventory
of network elements
H
Hewlett-Packard OpenView
Page 17
Network Node Manager 6.0
Scalability
NT
Remote
Consoles
NT
NT
Web
Management
Stations
UX
UX
 NT Management Station on NT
 Full heterogeneous management from mixed
UX
NT, HP-UX and Solaris mgmt stations
 NT remote consoles to HP-UX and Solaris
management stations/collection stations
 Increased operator support due to the Javabased UI
 Java-based Web-UI over WAN connections
NT
Collection Stations
H
Hewlett-Packard OpenView
Page 18
Network Node Manager 6.0
3rd Party Support
“NNM 6.0 Critical Apps Program”
Testing the most frequently used 3rd-party applications in our lab to ensure that they
are running on NNM 6.0 at shipment date
 Cisco Works
 Bay Networks
Optivity
 3Com Transcend
 Remedy ARS
 HP NetMetrix
H
Hewlett-Packard OpenView
Page 19
Network Node Manager 6.0
Remote Access from ANYWHERE
Light-weight Java client= more operators
Strong access security
User role concept
Integrated, pre-configured web-server-
doesn’t require separate install or
configuration
 Supports distribution over WANs
Standard Java 1.1
Java API for customisation
H
Hewlett-Packard OpenView
Page 20
Network Node Manager 6.x
Summary






Discover your network
Pinpoint problems
Proactive management
Scalability
3rd party integration
Access from ANYWHERE




H
Hewlett-Packard OpenView
Most Market Share
Most 3rd party apps
Most Pervasive platform
Most Awards
Page 21
H
Hewlett-Packard OpenView
Page 22
Service Provider’s Pain


H
“We’re really in the business of managing customers and their network needs not our network.”
“Telcos are moving in on my ground. It’s hard to beat them on the network. I
need to differentiate on services. Make the network management mindless,
and let me focus elsewhere.”
Hewlett-Packard OpenView
Page 23
Customer Views for NNM
Service Provider
Focused
Expanded Service Provider
Information Model
Customer Specific Network
Management
H
Hewlett-Packard OpenView
Enhanced
Interface & Link
Management
Page 24
Network Node Manager’s Strengths
3rd: Service
Management
2nd: Proactive Management:
Availability and Performance
1st: Know your network & monitor it
H
Hewlett-Packard OpenView
Page 25
Customer Views Builds on NNM’s Strengths
3rd - Focus on Services
2nd - Proactive support of your customers
1st - Know and Monitor Customers in the network
H
Hewlett-Packard OpenView
Page 26
Service Provider Focused
Rapid Deployment, Oriented to ISPs

Utilize Customer Views for NNM with minimal time and effort:





H
Install, set up and run quickly
Batch import customers from ISP’s customer database
Data collection pre-configured for link management:
– Errors, performance, configuration, & utilization
– Automated setup for utilization report creation
Service Provider enhanced UI with new objects, symbols, and menus items
Friendly UI is more useable by network operators
Hewlett-Packard OpenView
Page 27
Customer Specific Management

Now see network in terms of your customers!





H
Readily associate customers and network resources
Per customer fault/impact event management
Manage by customer or groupings of customers
– Status propagation for customers and resources they use
Per Interface customer reports
Increased information
– Improves your network topology & design
– Improves proactive customer service
Hewlett-Packard OpenView
Page 28
Customer Specific Management
“Customers” Container
“Silver Customers” Group
“Customer AAR” Resources
H
Hewlett-Packard OpenView
Page 29
Customer Specific Management
Find Associated Customers
from network resources
on an IP submap
H
Hewlett-Packard OpenView
Page 30
Customer Specific Management
Also shown
Customer organization group
or Network resource status.
Dialogue windows to find:
Customers associated to resources
or
Resources associated to customers
H
Hewlett-Packard OpenView
Page 31
Expanded Service Provider Information
Model
New “Container” Objects:
• Customer
• Sites
• Internet Links
• Key Resources
• Devices
New Relationships
• Customer  interface
• Sites  node
• Customer  node
Multiple
Hierarchical Views
of Resources
New Menu Items
H
Hewlett-Packard OpenView
Page 32
Information Model
Java Web User Interface
Root level
selections
H
Hewlett-Packard OpenView
Page 33
Screen Shot of Customer Lookup
Call script with customer
information you want
H
Hewlett-Packard OpenView
Page 34
Enhanced Interface & Link Management

Interface management provides vital link data - the lifeline of your business
and your customer






H
Details of current link/interface
– configuration, properties & status
Data collection & graphing of individual interfaces
Launch data collection from a running graph
Familiar interface traffic graphs
Monitor configuration and status for
Frame Relay, ATM, SONET, DS-1 or 3
Identify critical links & interfaces
to customers, peers and carrier
networks
Hewlett-Packard OpenView
Page 35
Specialized Data Presentation
Interfaces quickly
selected via the new
information model
Reports for:
Utilization
Errors
Discards
NNM
H
Customer
Views
Data collection set up
right off the grapher!
Hewlett-Packard OpenView
Page 36
Greater Interface Intelligence
Interface and Node
Properties, Status & Errors
for DS-1 and DS-3
More information from MIBs
and presented intuitively versus
Telnetting into devices.
Frame Relay
Interface
Node or
Circuit
H
Hewlett-Packard OpenView
Page 37
Detailed Frame Relay Information
Frame Relay
Average Frame Size
Traffic (frames or bytes)
H
Hewlett-Packard OpenView
Page 38
Supported Hardware Platforms
H

Solaris 2.51 & 2.6

Windows NT 4.0

HP-UX 10.20 & 11.00
Hewlett-Packard OpenView
Page 39
Additional Value Opportunities

NNM Developer Kit
Enables end user customization
and extensibility
 Free contribution to create changes to link size between IP map
objects based on status, capacity and traffic of interfaces


HP NMD “Contribution Web Site”


H
Users submit contributed applications or scripts
Freely shared - but unsupported - with all users of NNM
Hewlett-Packard OpenView
Page 40
Customer Views Payback

100 Managed Customers




H
Cost $4,995
Analysis based on 50 customers
First Year Cost/Customer Managed =
$100
Charge to ISP’s end customer =
$8.40/Month
Hewlett-Packard OpenView

Non-restricted




Cost $15,995
Analysis based on 400 customer
First Year Cost/Customer Managed =
$40
Charge to ISP’s end customer =
$3.35/Month
Page 41
What the Network Management Solution for Service
Providers Offers...
Network management: fault, performance and configuration in a customer and service
provider context
Internet services management: services health, performance, help and SLA reporting
Performance and traffic analysis: Who’s generating the traffic? What type of traffic is it on
the ISP’s pipes?
Policy enforcement for bandwidth allocation of differentiated classes of services that
customers have contracted for
Capacity planning for future build-out of bandwidth and services
Security management against intruders
H
Hewlett-Packard OpenView
Page 42
OpenView Policy-based Network
Management

www.openview.hp.com/products/policy
H
Hewlett-Packard OpenView
Page 43
Agenda
•HP OpenView solution
•What is PolicyXpert
•A bit about QoS
•PolicyXpert features
•PolicyXpert scenarios
•Roadmap
•Differentiators
•Product structure and pricing
H
Hewlett-Packard OpenView
Page 44
HP OV PolicyXpert

H
Hewlett-Packard OpenView
Provides a policy-based, network
management solution that
delivers on Service-Level
Agreements through standards
based configuration and control of
a heterogeneous network
environment.
Page 45
60-Seconds
HP OpenView
PolicyXpert
The Environment
• 10-50 or more devices
• Multiple Sites
• Multiple device types:
routers, switches,
servers
• One or more vendors
• Different policy types
supported
• Different methods for
configuring each
QoS Problems
• Casual & low priority network
traffic is treated the same as
your mission critical apps
• Unpredictable performance
across expensive WAN links
• Backups swamp the network
in the middle of day
Easy way - let PolicyXpert
do the work
Hard way - configure
each device individually
H
Hewlett-Packard OpenView
Page 46
Policies Can Help Here
SAP users are experiencing long response times because
someone is using the network to transfer a very large file, such
as replicating a large data base.
The R&D group wants to do a build of their latest code, but
the network is slow because the stock market is taking another
bounce and people are checking the latest quotations.
Network response time is very slow (affecting the finance
departments ability to get the payroll out on time) because
many users just received an email with a large slide
presentation attachment and are printing it.
Your IT people have spent a lot of time tuning the
network; now a video conference requires reconfiguring the
router(s). You do not want to configure each router manually
knowing it is only for the one hour of the video.
H
Hewlett-Packard OpenView
Page 47
HP’s Vision for OpenView PBNM

Vision:
Provide a policy-based, network management solution that
delivers on Service-Level Agreements through standardized
configuration and control of a heterogeneous network
environment.

Differentiators:
 heterogeneity
 scalability
 extensibility
 OpenView integration

H
First Product:
OV PolicyXpert 1.0: fall 1999
Hewlett-Packard OpenView
Page 48
Policy Definitions





H
Policy - the rules that determine which action is performed
Rule - an action and collection of one or more conditions
Action - an abstraction of a capability provided by a hardware or software
component
Condition - a logical expression used to specify a constraint on the usage of a
service
Resource - an actual network element or software component which provides a
service, service level, or capability
Hewlett-Packard OpenView
Page 49
What Is a Policy?
A policy describes the rules that determine which action
is performed. Policies are enforced on network devices,
such as routers, switches, servers and NICs.
A policy could contain a platinum rule, a gold rule and a
silver rule, each specifying an action and conditions for
who can do what when.
Rule 1
OR
Rule 2
Action Condition 1 AND condition 1a Action Condition 2 AND condition 2a
H
Hewlett-Packard OpenView
Page 50
POLICY TYPES

Policy types in PolicyXpert 1.0
Prioritized Class of Service


Committed Bandwidth


allocate maximum Kbps to reserve for signaled flows
RSVP Priority

H
disallow RSVP signaled flows
RSVP Maximum Bandwidth


per-flow information rate, burst rate, and burst priority
RSVP Disallow


aggregate committed information rate and burst rate
Per-flow Assured Bandwidth


eight levels of priority
eight levels of priority for competing RSVP flows
Hewlett-Packard OpenView
Page 51
IP Precedence/Differentiated Services
The switch can use the ToS field in
either of two ways:
Use the Differentiated Services bits to select
the packets to prioritize.
(Differentiated Services option)
Use the Precedence bits to prioritize a
packet.
(IP precedence option)
Above is an example of the ToS field in the header for an IP packet, and illustrates the diffserve bits and
precedence bits in the ToS field.
(Note that the Differentiated Services bits and the Precedence bits are two different interpretations of the same field.)
H
Hewlett-Packard OpenView
Page 53
Ethernet Frame Before & After 802.1Q
H
Hewlett-Packard OpenView
Page 54
ToS IP-Packet Format
Iv4 Header
H
Hewlett-Packard OpenView
Page 55
PolicyXpert Heterogenity
HP
Cisco agent for 2640, 3640 and 7500 routers,
initial successful testing for agent on IOS => 11.2
Nortel/Bay BCN, BLN routers
Publicly Announced
Cisco’s CiscoAssure
Nortel’s Optivity
3COM’s Transcend
Hitachi routers
Lucent’s Cajun switches
FORE System’s ForeView
HP (ProCurve switches)
Packeteer’s PacketShaper
Intel’s Express 8100 routers
Intel’s PRO/100 NACs
HPUX application servers
Many others have taken developer’s course and are in process
H
Hewlett-Packard OpenView
Page 56

Console creates, assigns, and deploys
policies
policy console
COPS
Primary server stores and distributes
policies; maintains status information
primary
policy server PDP
server

user interface
Phase One Architecture
Agents enforce policies

NT console, servers, and agents
secondary
policy
PDP
server
COPS
agent

COPS
PEP
(outsourcing)
COPS
CLI,
S
NMP
, ...
configuration
proxy
COPS
H
Hewlett-Packard OpenView
PEP
(configuration)
Page 57
How Would I Implement PolicyXpert?
(or What is this going to cost me?)







H
Start with your business objectives
Translate these into Service Level Objectives
Decide which devices the policy agent will manage
for example, using NNM topology information
Create a policy(s)
Test that policy
Assign and deploy that policy
Verify the policy is doing what you intended, for example, using a
performance application, such as NetMetrix
Hewlett-Packard OpenView
Page 58
Where To Deploy Policies
Shapers assure
bandwidth based
on analysis of
address and port
identifiers
PolicyXpert 1.0
policies
server
traffic
shaper
server
server
Routers and
edge
shapers prioritize router
traffic based on
analysis of TOS
(DiffServ in the
future), address,
and port identifiers
H
Intranet
Extranet
Internet
Hewlett-Packard OpenView
edge
router
Servers or NICs
prioritize traffic by
marking TOS
(DS in the future)
and/or 802.1p
Page 59
BENEFITS
PolicyXpert allows you to:
Configure QoS on multiple heterogeneous devices from a central
console
 Control bandwidth utilization & costs
 Assure response times for critical applications
 Take control of the network
 Establish classes of service as driven by business needs
 Enhance your OpenView investment

H
Hewlett-Packard OpenView
Page 60
DIFFERENTIATORS
PolicyXpert Differentiators

Heterogeneity (today)


Scalability (future, already in architecture)


new policy types, condition types, and actions
OpenView integration (future, NNM events today)

H
secondary servers, DBMS, hierarchical domains, desktops
Extensibility (future, already in architecture)


Agent SDK, variety of element types and vendors, QoS and security (future)
NNM, AQoS, ITSM, Service Simulator, Service Navigator
Hewlett-Packard OpenView
Page 61
OV PBNM Roadmap
PHASE
ONE
PHASE
TWO
OV PolicyXpert 1.0
Infrastructure
•QoS policies
•heterogeneity
•routers, switches, shapers
•servers, NICs (marking)
•agent integration -- SDK
•GPI interface
•COPS, RSVP
•NT console and server
Zen++ (2.0)
•DiffServ
•increased QoS
•increased heterogeneity
•scalability: secondary servers
•performance analysis
•Windows 2000
•L10N
H
•Unix server
•Unix agent/SDK
•Web-based UI
•RDBMS
Tao
PHASE
THREE
Xanadu
•service provisioning
•extensibility: open
•policy versioning
•adaptive policies
•increased heterogeneity
•scalability: desktops
•scalability:
collaborating domains
•security policies
•VPN policies
•voice policies
•increased heterogeneity
•user-based policies
•directory-enabled PBNM
•CIM model, LDAP schema
•extensibility: partners
•integration: NNM topology
•integration: ITSM, ITO
Hewlett-Packard OpenView
Page 62
Why Use PolicyXpert

Policy-based QoS Management


Configures Multiple Heterogeneous Devices


H
end-to-end QoS (servers, shapers, switches, and routers)
variety of device types and vendors via Agent SDK
Works | Right | Now

HP OpenView product in partnership with Intel

“pragmatic” approach (e.g. balanced use of emerging standards)
Hewlett-Packard OpenView
Page 63
Service Provider Network Management Solution
Node Sentry
SECURITY
MANAGEMENT
AVAILABILITY
MANAGEMENT
Customer Views for
Network Node Manager
PERFORMANCE
MANAGEMENT
CAPACITY
PLANNING
INTERNET
SERVICES
MANAGEMENT
Service Simulator
BANDWIDTH
MANAGEMENT
Policy Based Network Management
H
Hewlett-Packard OpenView
Page 64