Transcript Addendum A - NPTF Principles

NETWORK PLANNING TASK
FORCE
“SUMMER PLANNING SESSION”
08/21/06
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Agenda
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Introductions
Completed NPTF initiatives in FY’06
Status of NPTF initiatives for FY’07
Discussion of NPTF topics for Fall agenda
Fall meeting schedule
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NPTF FALL ’06 MEMBERS
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Mary Alice Annecharico/Rod MacNeil,
SOM
Robin Beck, ISC
Chris Bradie/Dave Carrol, Business
Services
Cathy DiBonaventura, School of Design
Geoff Filinuk, ISC
John Keane/ Grover McKenzie, Library
John Irwin, GSE
Marilyn Jost, ISC
Deke Kassabian /Melissa Muth, ISC
Doug Berger/ Manuel Pena, Housing
and Conference Services
Mike Weaver, Budget Mgmt. Analysis
Dominic Pasqualino, OAC
James Kaylor, CCEB
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Kayann McDonnell, Law
Donna Milici, Nursing
Dave Millar, ISC
Michael Palladino, ISC (Chair)
Jeff Fahnoe, Dental
Mary Spada, VPUL
Marilyn Spicer, College Houses
Steve Stines / Joseph Shannon, Div.
of Finance
Ira Winston / Helen Anderson,
SEAS, SAS, School of Design
Mark Aseltine/ Mike Lazenka, ISC
Ken McCardle, Vet School
Brian Doherty, SAS
Richard Cardona, Annenberg
Deirdre Woods/Bob Zaraowski,
Wharton
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FY’06 NPTF Infrastructure Initiatives
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10 Gig routing core fully operational
All fiber-connected buildings have gig backbones.
24 Gig buildings/subnets
22% of campus ports are redundant
Closet (edge) electronics
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Next Generation PennNet
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3 year depreciation with rigorous upgrade schedule
41% are 10/100/1000 switches
Lowered 100Mpbs price from $16.03 to $8.03
Northern NAP (Sansom Place) operational
Western NAP (Dental) began construction
Building entrance evaluation completed
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FY’06 NPTF Infrastructure Initiatives
(Continued)
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Wireless
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Public Safety Work
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Lowered wireless support costs (includes capitalization).
Complete deployment of Wireless in College Houses and
Sansom Place using 802.1X for authentication.
123 Campus E-Phone Upgrades (Garages)
PennCommunity
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Remote back up PennCommunity service implemented
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FY’06 NPTF Security Initiatives
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Payment Card Industry Compliance
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Traffic filtering implemented to reduce attack risks by blocking key
Netbios ports at campus edge routers.
Quarterly Security Effectiveness Reporting - Complete
Awareness: Reach the “Unreachables”
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Ongoing Almanac series: “One Step Ahead”
Firewall Service
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Compliance assessment complete, remediation in progress.
Firewall recommendation, documentation and supporting services in
place:
http://www.upenn.edu/computing/provider/firewall/index
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SPIA
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Successful pilot complete
Early adopters project in process.
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FY’06 NPTF Services Initiatives
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Integrated Communications
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Developed flexible, cost-effective service based on opensource VoIP. (Over 700 users)
Production-grade
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Redundant servers, gateways and PRIs
Automated monitoring (server, network, PRIs)
Single-line features, email/voice mail integration
911
Architecture: layer 2 Quality of Service, separate VLANs &
subnets
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FY’06 NPTF Services Initiatives
(Continued)
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Integrated Communications
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Installation, Help Desk support & billing fully operational.
Customer and local support programs in place
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Local support provider training
Reference materials
www.upenn.edu/voice/voip/
Deployed telephone directory services.
Deployed web “front-end” to Integrated Communications
Services.
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FY’06 NPTF Services Initiatives
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POBOX
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Improved efficiency of webmail
Optimized filesystem architecture
Increased storage from 50Mbps – 100 Mbps
WWW
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Search.www now utilizing Google search appliance
technology
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Lower cost and faster
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FY’07 NPTF Infrastructure Initiatives
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Deploy new closet electronics (Starting January 2007)
Next Generation PennNet
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Infrastructure upgrades
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Dental NAP operational
Complete all NAP to NAP single-mode fiber links
40% redundant ports
Deploy new building entrance equipment (25% of subnets)
1000Mbps subnets/buildings (40)
Public Safety
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Upgrade campus building emergency phones
Install more West Philly security cameras
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FY’07 NPTF Security Initiatives
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Web-based Critical Host Maintenance: in production Sept. ‘06.
Achieve Full Payment Card Industry Standards Compliance
SSN Convert or Secure: Prepare warehouse environment and
create conversion toolkit.
Implement Scan and Block in at least 5 (and up to 10)
academic and administrative areas.
SPIA
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Complete Early Adopters project
Implement Risk Management and Reporting
Implement Campus Authorization Service
Implement Security Incident Tracking and Management
LSP Security Certification
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FY’07 NPTF Services Initiatives
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IP Telephony Service Upgrades:
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Deploy 2000 IP-based phones
Richer feature set for phones
Software-based telephones (Softphones).
Location-based services, supporting user location for emergency
services as well as customized user services based on a user's
specific location (Presence).
IP-based ACD fully operational
Replace existing voice mail with IP-based voice mail (June)
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FY’07 NPTF Services Initiatives
(Continued)
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Network Reliability
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POBOX Next Gen - July 2007
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Maintain < 9 hours of unplanned downtime a year for network
user services (POBOX, WWW, etc.)
Maintain < 5 hours of unplanned downtime for network
infrastructure services (DNS, DHCP, etc.)
Email service with integrated calendaring
Support for access from handheld devices
Customer Service
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Online, self-service intake for voice and data orders
Use of Remedy for Telephone maintenance tickets
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FY ’07 Tentative NPTF Goals to
Implement for FY’08
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Finalize and implement Alternative Funding Model team
recommendations for CSF.
Hold as many rates flat as possible for FY ’08.
Increase customer service (use more metrics).
Determine new strategic initiatives/directions.
Determine which services can be discontinued.
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Discussion of NPTF topics for Fall
agenda (Infrastructure)
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Internet2/NewNet
Lower 1000Mbps rates
Potentially lower 100Mbps rates
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Discussion of NPTF topics for Fall
agenda (Security)
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Discussion of NPTF topics for Fall
agenda (Services)
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POBOX Next Gen deployed in early FY’08
Digital video
Student services (data, voice and video)
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MEETING SCHEDULE – FY 2007
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Meetings 1:30-3:00pm in Business Service Conference
Room, 4th floor of 3401 Walnut Street
Summer Planning Session 8/21
Fall Focus Groups (TBD-likely late Sept.)
Fall Meetings (7)
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September 18
October 2
October 16
October 30 (Added. Please fix calendars.)
November 6
November 20
December 4 (If necessary.)
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