Transcript OmniPCX Enterprise

Alcatel OmniPCX Enterprise
for Large Enterprises
Overview Version 5.0 Lx
The reference in openness
Market trends
Analyst vision
>
>
Convergence is becoming a reality
•
IP and Convergence evaporating distance, enabling real time decision making
•
“73 percent of Global 2000 enterprises are already migrating or planning to
migrate to a converged network…”
Employee resource management is critical
•
>
“To make knowledge work more productive will be the great management
task of this century, just as to make manual work productive was the great
management task of the last century.“ Peter Drucker
Enhanced customer interaction becoming imperative
•
Through 2005, enterprises that deploy multi-channel
service & self-service will improve customer loyalty,
stabilize personnel costs and lower their costs of service
Enterprise Large Segment
Overview Version 5.0 Lx — 2
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Business communication
Challenges for enterprises
>
Move to application networkability
E-Business
Applications
Branch
ATM/FR
IP
Campus networks
TDM
PBX
PSTN
KS
Network
Services
Single
Network
RS
Workgroup
Communication
Applications
KS
Any terminal
Anywhere
Anytime
Multiple communication tools
Multi terminal and multi modal
communication
Dedicated communication applications
with optional client integration
Portal integration, thin client access
E-business dedicated applications
Integration of communication functions
in e-business applications
Real time telephony call handling
Multi-media, multi-protocol
communication control
Converged QoS enabled
Separated infrastructure
Enterprise Large Segment
Overview Version 5.0 Lx — 3
Edge
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Our vision to fulfill
Business communication needs
Applications
e-Business
e-Business applications
Enabled by
Open
APIs
Open Communication
Suite
Open
Standard
s
Communication software suite,
independent from the
infrastructure & enabled with
Internet technologies
Supported over
A single, highly available,
standards based,
networking infrastructure
Network
Foundation
Enterprise Large Segment
Overview Version 5.0 Lx — 4
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
Open, powerful and modular
> Enterprise complexity demands a diverse set of applications
• Communication control to manage connections throughout your enterprise
•
Communication applications to enhance employee resource management
Communication
Applications
Communication
Control
M.I.S
Web
E-mail
Single access
Unified
applications
soft
phone
distribution
point
Messaging
Multi
Web
CRM
Personal
Campaign
Personal
terminal mgt.
distribution
connectors
info
manager
manager
routing
TDM & IP
Call handling
Context/
cost routing
ARS/Ubiquity
Enterprise Large Segment
Overview Version 5.0 Lx — 5
Multi protocols
management
500+ features
multi-tenant
mobility
ACD
Distribution
supervision
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Transparent
network ABC
DHCP/TFTP
Server
QoS L2/L3
SNMP agent
LDA
P
Data
base
Open Communications Suite
and customer interaction
Business challenges
driving enterprise's decisions
>
The top six challenges for our customers:
•
Evolve the communication architecture while protecting investment
To enable network innovation and renovation
•
Optimize network infrastructure
To support real time networked applications
•
Customer Interaction
Secure the network
To ensure that the network is available
•
Agile Workplace
Enable flexible and multimedia customer interaction
To optimize customer loyalty
•
Intelligent Networking
Personalize employee communication tools
To increase productivity & job satisfaction for all users
•
Architectural Flexibility
Highest Reliability
Optimize network and application management
To control operations and TCO
Simplified Management
Alcatel Enterprise Survey Q4 2001
Enterprise Large Segment
Overview Version 5.0 Lx — 6
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Introducing
Alcatel OmniPCX Enterprise
Architectural Flexibility Value Proposition
Enterprise Large Segment
Overview Version 5.0 Lx — 7
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Architectural Flexibility means
>
Cost effectively match your communication network to company
size, topology, and business needs as they evolve.
>
“80/20 rule”: Get maximal ROI by applying
investments where they make most sense
>
Minimize CAPEX by leveraging existing
voice network infrastructure investments
>
Minimize CAPEX by leveraging existing
data network infrastructure investments
“73 percent of
Global 2000
enterprises are
already migrating or
planning to migrate
to a converged
network…”
MetaGroup
>
Preserve your new investments with future proof,
standards-based solutions
>
Quickly realize the benefits of future innovations by
openning up your network
Enterprise Large Segment
Overview Version 5.0 Lx — 8
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
Multi-OS, multi-platform
>
IP Address
Architectural Flexibility
•
H323 SIP
(DHCP)
TFTP
server
server
Seamless integration with any network
DHCP
>
Operating system independent
•
H323
SIP
Robust Operating System: Linux and Unix
–
Reliable, secure and future-proof O.S
–
Dominates in e-Business (ERP, CRM…)
–
Reduced kernel latency, 30ms response
guaranteed
QoS
www
• IP Media Handling
• Voice Processing
• 4645
MIB2
SNMP
IP
QoS
traps
CPU-GD
>
LAN/
WAN
Server independent
•
Alcatel hardware
–
•
Optimized for small/medium configurations
Non Alcatel hardware (“Appliance server”)
–
Dissociate HW & SW, fit purchasing agreements
Enterprise Large Segment
Overview Version 5.0 Lx — 9
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
ISDN/
PSTN
• Analog or FAX
• Conferencing
• Compression
• Voice guidance
SIP: adding new Internet services to
existing voice services and applications
>
Wireless
Support for SIP
ADSL
•
SIP clients Windows XP, Pingtel phones POTS
lines
•
SIP access to distributed application
•
SIP Gateway:
•
Inter-working with legacy phones: H323,
ReflexesTM, e-ReflexesTM, POTS,
Business
Applications
Enterprise
DECT/PWT, cellular
•
3rd Party
Sip, Networks
Sip-T
SIP: Message bus conveying
presence notification
deployment of customized services
SIP Proxy (registrar, location)
SIP
Proxy
servers for better scalability and easier
•
SIP
Applications
SIP+
Proxy
Interworking
Advanced services (call barring & billing
for PSTN access, transfer, conference,
voice mail access & notification…)
Enterprise Large Segment
Overview Version 5.0 Lx — 10
H.323+
Softphone
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
IP phones
Digital
phones
SIP
Softphone
One platform for a variety of profiles
>
Customer profiles
IP centric
architecture
•
Pure IP
• Hybrid environment
• Traditional telephony
Traditional voice
architecture
Appliance server
IP LAN/WAN
network
Hybrid architecture
pockets of convergence
Remote shelf
TDM
network
PSTN
ISDN
Enterprise Large Segment
Overview Version 5.0 Lx — 11
PSTN
ISDN
Media
Gateways
Edge Switch
Access Switch
Media Gateway
PSTN
ISDN
IP LAN/WAN
network
Media Gateway
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
Visionary and practical
>
Various migration strategies
•
•
Investment protection
Architecture and management simplification
Alcatel OmniPCX Enterprise
PSTN
ISDN
PSTN
ISDN
CPU 5
5
INT-IP
CPU
CPU 6
6
CPU
ACT
LIOB
INT-IP
INT-IP
Leased
Line
IP
Network
Media
Gateway
INT-IP
INTOF*4
ACT
Fiber
INT-IP
ACT
Leased
Line
ACT
Enterprise Large Segment
Overview Version 5.0 Lx — 12
INTOF
Fiber
Applications/services
•
•
•
•
Switch/Routeur
Unified Communications
Contact Center
Network Management
Network Services
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Introducing
Alcatel OmniPCX Enterprise
Intelligent Networking
Value Proposition
Enterprise Large Segment
Overview Version 5.0 Lx — 13
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Intelligent Networking means
>
Delivering consistent features and applications across
the total enterprise
•
>
Providing intelligent call routing for
efficient business operations
•
>
LCR, branch survivability
Offering new capabilities while migrating
from existing voice environments in a
non disruptive manner
•
>
Virtual system with distributed intelligence
IP or legacy TDM
Connecting all locations using the full choice of networking
technologies
•
Voice over x
Enterprise Large Segment
Overview Version 5.0 Lx — 14
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
distributed architecture
>
Media Gateways &
traditional telephony
Small & medium size
10 - 200 users
Alcatel OmniPCX Enterprise
•
•
•
•
5000 users (IP phones, DECT/PWT, analog, soft phones),
2.000 Trunks,
90 Media Gateways (racks)
Bandwidth management: IP domains
Switch/router
Application
servers
IP WAN
Switch/router
Switch/routeur
Alcatel
Omnipcx
Enterprise
Switch/router
Switch
PSTN
ISDN
OA512 for very small
branch offices
1 - 10 users
Enterprise Large Segment
Overview Version 5.0 Lx — 15
Media Gateways and IP phones
Small & medium size
10 - 200 users
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
Virtual configuration
>
Scaling & adapting to any topology with multiple call servers
PSTN
ISDN
Alcatel OmniPCX
Enterprise
Alcatel OmniPCX
Entreprise
Alcatel OmniPCX
Enterprise
Alcatel OmniPCX
Enterprise
IP LAN
WAN
ATM
Leased
lines
Frame
Relay
Alcatel OmniPCX
Enterprise
>
Virtual Enterprise Multiple
communication servers: (peer to peer IP)
•
•
•
100 servers, 50,000 users
Application & management centralization or distribution
Feature transparency
Enterprise Large Segment
Overview Version 5.0 Lx — 16
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
>
Multiple Enterprise
•
>
>
255 Virtual Enterprises
No user limit
Feature transparency
Alcatel OmniPCX Enterprise
Distributed architecture
>
Solution based on Media Gateways & IP phones
Application
servers
•
Communication within branch
office remains local (peer to peer)
•
The branch retains its identity
IP WAN
–
ISDN
–
Switch/router
Alcatel OmniPCX
Enterprise
–
Switch/router
•
WAN bandwidth is optimized
Local tones generation
– Local Music on hold
– Local conference circuits
Switch
Media Gateways
and IP phones
Small & medium size
10 - 200 users
Enterprise Large Segment
Overview Version 5.0 Lx — 17
Welcome messages
Music on hold
Night service
•
Cost optimization
–
–
“break-out” feature
LCR/ARS
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Back-up continuity for surviving IP WAN failures
Media Gateways &
traditional telephony
Small & medium size
10 - 200 users
Switch/router
>
Router back up
•
>
Application
servers
Additional back-up via Media
Gateways
•
•
IP WAN
•
Switch/router
ISDN
Alcatel OmniPCX
Enterprise
over ISDN
Signaling backup via PSTN
connection
All local services maintained
Intra enterprise call via public
network
Switch/router
Signaling
Back-up
Switch
Switch/router
OA512 for very small branch
offices
1 - 10 users
Enterprise Large Segment
Overview Version 5.0 Lx — 18
Media Gateway & IP phones
Small & medium size
10 - 200 users
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
Integration with existing networks
> Interwork with Voice over IP networks (H323, SIP)
> OmniPCX Enterprise supports a full range of TDM protocols to
interface easily with existing PBX’s
> Integrates the legacy into the company
communication workflow
Protect existing
investment
Q-SIG
H3223
Gatekeeper
SIP
Gateway
Alcatel OmniPCX
Enterprise
Media
Gateway
Enterprise
IP Network
PRI Master
DPNSS
Analog Tie lines
E&M
Media
Gateway
Enterprise Large Segment
Overview Version 5.0 Lx — 19
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Existing
3rd vendor
PABX
Introducing
Alcatel OmniPCX Enterprise
Agile Workplace Value Proposition
Enterprise Large Segment
Overview Version 5.0 Lx — 20
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
The Agile Workplace means...
> Providing feature-rich telephony to simplify communications
•
Dial by name, voice mail integration on phone display, voice quides ...
> Providing feature consistency across a range of phone choices
•
Optimized infrastructure without compromise on user productivity
> Providing SIP end-point support
•
Openness to future multi-media applications
> Offering full-featured on-site/off-site mobility solutions
•
Increased accessibility and reduced response time
> Extending PC desktop environment with voice services
•
Simplified access to communication applications
from a standard web browser (web/XML interface)
•
Low cost deployment and enhanced productivity
with out-of-the-box softphone integration (Lotus, MS..)
Enterprise Large Segment
Overview Version 5.0 Lx — 21
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
ReflexesTM: focused on facilitating communications
>
Easy communications - IP or Digital
•
•
A range of four sets:
–
QWERTY call by name, Voice guidance
–
Single-line & multi-line, display,
hands free, navigator…
Application integration: voice mail, fax
–
•
•
Full integration with 4635 messaging system
(TUI, management, record on line...)
IP telephony
–
Integrated 10/100baseT switch
–
G.711, G.729a and G.723.1
–
QoS: 802.1p/Q & TOS/diffserv
–
DHCP and TFTP clients
–
SNMP agent (MIB 2)
DC power pack or centralized patch panel
Enterprise Large Segment
Overview Version 5.0 Lx — 22
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
Attendant solutions
>
Professional range of attendant consoles
•
Maximum uptime and ease-of-use with
the multi-media keyboard
•
Professional attendant interface:
Multi-window, BLF, directory, basic
management
Multimedia
Console
4059
Dedicated
Console
4049
Telephone
Console
4035
Enterprise Large Segment
Overview Version 5.0 Lx — 23
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
Mobility solutions
>
Most feature-rich, well-integrated and
scalable on-site wireless
•
•
•
•
•
•
>
MGC
Mobility
H323
Gateway
H323
Gatekeeper
WLAN
802.11b
Enterprise
IP LAN
Integration for WLAN
•
>
Thousands of users
Best handset features and autonomy
Network roaming
Price performance
Secure digital voice quality
Integrated management
Alcatel OmniPCX Entreprise
Integration of 3rd-party solutions
Media
Gateway
Secure IP terminal portability
•
VPN, DHCP and AVLAN
DECT/PWT
Enterprise Large Segment
Overview Version 5.0 Lx — 24
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
AVLAN
DHCP
VPN
Alcatel OmniPCX Enterprise
Integration with cellular handsets
>
Ubiquity
•
>
One number, one mailbox, one access, one management
Cellular clients
•
•
Same features as other company phones
Softphone association
Attendant
call
handling to Cellular
Inbound calls with
caller name ID
Full Telephony
features to Cellular
Company
Cellular
Outbound calls
C.O.S. controlled
PC telephony
CSTA monitoring
Manager/assistant
monitoring
Enterprise Large Segment
Overview Version 5.0 Lx — 25
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
Voice mail solutions
>
Bringing simplicity to messaging via the ReflexesTM/
e-ReflexesTM Telephone User Interface (TUI)
•
Extensive interactive support
–
Soft key guidance, voice prompts
•
Multiple greeting messages
• Dial by name mailbox
• Record on line
–
Share conversations or conferences with other users
•
Ubiquity, hotel, automated attendant
• Foundation for e-com center (delete)
VPIM step 2
4645
1000 mail boxes
200 Hrs.
storage
Enterprise Large Segment
Overview Version 5.0 Lx — 26
VPIM
Octelnet
4635
64 accesses
15,000 mail boxes
500 Hrs. storage
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Integrated
messaging
Alcatel OmniPCX Enterprise
e-Communication Center
> A single Web access to all communication services
•
•
To communicate and access information
A single access point to personalized information
Unified
Directories
messaging
Web sites
Personal
information
E-mail
Personal
assistant
any IT resource
Enterprise Large Segment
Overview Version 5.0 Lx — 27
Com engine
IP, PSTN, GSM, GPRS,
UMTS, WLAN, bluetooth,
etc…
Single access
point
Infra
independent
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Device
independent
My Softphone Application
>
Web-based application
•
Lower management overhead
• Main telephony services
–
Call, transfer, conference, forwarding & set management
– Universal call by name, Pop-up, LDAP, Outlook contacts)
– Call logs (interaction with PIM)
>
Web
Softphone
4980 client integration with Office environment (option)
–
Full features, VoIP option
– Lotus Notes 5.0x, Outlook 2000/2002, OWA, iNotes
– VoIP available with My Softphone 4980 option
IP Softphone
Enterprise Large Segment
Overview Version 5.0 Lx — 28
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
e-Communication Center
> e-Communication Center applications
My Unified
Messenger
My Softphone
• voice (VxML and 4635/eVA)
• fax (3rd party fax servers)
• e-mail
• automated attendant
• voice mail settings
My Assistant
• Routing manager
• Mobile services
• Notifications
manager
Enterprise Large Segment
Overview Version 5.0 Lx — 29
• softphone
• conferencing manager
• instant messaging
• file sharing
• whiteboard
My Personal Information
Manager
• contacts
• directories
• calendar
• meeting manager
• to do list
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Oct/02
Introducing
Alcatel OmniPCX Enterprise
Customer Interaction
Value Proposition
Enterprise Large Segment
Overview Version 5.0 Lx — 30
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Customer Interaction means
>
Offering a diverse, yet consistent, range of components to allow
customers to interact using their preferred method
>
Providing end-to-end integration with
business applications
>
>
Allowing the business to adapt dynamically
to changes in the workplace or staffing
•
simplified sizing and configuration rules of
interaction center
•
flexible agent environment
Allowing for plug-and-play integration of
components in any IT environment
•
scalable, distributed and open architecture
Enterprise Large Segment
Overview Version 5.0 Lx — 31
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
“Through 2005, enterprises
that deploy multi-channel
service & self-service will
improve customer loyalty,
stabilize personnel costs
and lower their costs of
service“
Gartner Research June 2001
The Alcatel Contact center suite
OmniTouch
>
Packaged approach to minimize
duration to cut-over
>
Intuitive user-friendly supervision and
administration
>
Full featured telephony desktop
with integration tools
>
Modular application suite: from ACD
to multimedia
>
Advanced voice IP virtual contact
center
>
Best integration with Genesys suite
CCdistribution
CCsupervision
CCivr
CCagent
CCoutbound
CCemail
CCweb
A family of open converged enterprise
products with bundled applications
Enterprise Large Segment
Overview Version 5.0 Lx — 32
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
Packaged contact center
>
Simplify integration of best of breed components:
•
•
•
Leverage OmniPCX Enterprise IP Telephony architecture
Cost effective inbound CRM connectors
Professional services for contact center components integration
Enterprise resource
planning
Supply chain
management
e-Business
Sales force
automation
Interaction
center
Customer support &
services
Enterprise mktg
automation
Middleware
Multi-media queuing and monitoring
IVR
AA
Advanced IVR
scripting...
ACD
email
Web
Fax
Overview Version 5.0 Lx — 33
Statistics
customization
Outbound
E-mail, chat,
co-browse..
Scripting for multimedia
distribution
Enterprise Large Segment
Standard or specific
CRMs Integration
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
3rd party CTI
application integration
Alcatel OmniTouch
IP contact center
>
Distribution of resources (LAN/WAN)
•
Human
• Applications
>
MIS
Same service level on
agent desktop
Email
distribution
Campaign
manager
Web call
distribution
Alcatel OmniPCX
Enterprise
•
Local IP-phone and CCagent
• Remote worker
IVR
Agent Desktop
>
Internet interaction through
CCweb & CCemail
•
•
•
CRM
application
Call thru, call back & chat
Co-browsing
Email distribution
Enterprise Large Segment
Overview Version 5.0 Lx — 34
Media
Gateways
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Workforce
management
CRM
integration
Introducing
Alcatel OmniPCX Enterprise
Highest Reliability Value Proposition
Enterprise Large Segment
Overview Version 5.0 Lx — 35
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Highest Reliability means
>
>
Protecting call server and communication
applications from security breaches
•
Hardened Call server (Unix/Linux),
standard integration with firewalls
•
Secure partition management
Inexpensive redundancy
•
Communication server redundancy,
geographic server separation, LAN/WAN
Connection resiliency, data base mirroring
85% reported breaches
in the last 12 months
64% acknowledged $
losses
Attacks: 70% from
outside, 30%
from inside
Computer Security Institute
& FBI joint survey
>
Full featured campus/branch office survivability
>
No compromise on traditional voice security
•
Toll fraud protection, privacy...
Enterprise Large Segment
Overview Version 5.0 Lx — 36
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Alcatel OmniPCX Enterprise
High resiliency
>
An architecture designed to support mission critical
applications
•
Primary and backup call processing/database servers
Main
may be physically separated
•
Switch-over between distributed
servers occurs w/o communication cut off
•
Alcatel OmniPCX
Enterprise
Stand by
Mirroring
Alcatel OmniPCX
Enterprise
Non-stop operation: easy to remotely
download a new SW release or
10/100
Enterprise
10/100
prepare a modification without
IP LAN
interrupting communications
•
10/100
License upgrade
E-Media Gateways
–
Remove and add remotely
–
Transfer from one call server to another
–
Web Management of licenses
Enterprise Large Segment
Overview Version 5.0 Lx — 37
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
10/100
Alcatel OmniPCX Enterprise
Networked security
>
Checking for security breaches in the IP communication network
Web surfer
Voice
security
Wiring
closet
Sensitive server
Configuration
protection
security
Communication
Application
Servers
Disaster recovery
Network
operations
Internet
Teleworkers
WAN
PSTN
Media Gateway
Hardened IP/TDM
Interface security
Enterprise Large Segment
Overview Version 5.0 Lx — 38
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Branch
Office
Introducing
Alcatel OmniPCX Enterprise
Simplified Management Value
Proposition
Enterprise Large Segment
Overview Version 5.0 Lx — 39
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Simplified Management means
>
One Touch management of all users,
communication applications and
components from one user interface
>
All management applications from one
user interface
>
Synchronization of updates across
the network
>
Movable software licenses between
locations
Enterprise Large Segment
Overview Version 5.0 Lx — 40
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
The management of
VoIP and the IP
oriented aspects of IP
Telephony are still fairly
new
& the manner in which
they are
performed varies
considerably
among systems.
Mier consulting Feb 2002
Alcatel OmniPCX Enterprise
Network services
>
Integrates in existing network services infrastructure
•
Embedded or external DHCP servers
– Automatic moves, adds and changes
SNMP
agent
– IP address optimization
•
DHCP
server
QoS tagging L2 and L3
– Guarantee voice quality using standards
•
SNMP agent
– Converge alarm management,
Firewall
services
SLA
Alcatel OmniPCX
Enterprise
topology across voice and data infrastructure
•
LDAP client
– Reach all users known in any LDAP
company directory
•
Monitor RTP traffic (step 2)
– To monitor IP Telephony quality
Enterprise Large Segment
Overview Version 5.0 Lx — 41
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
QoS
tagging
LDAP
client
Alcatel OmniPCX Enterprise
Network Management
> One client server management application for all OmniPCX
applications reducing training & administration costs, improving control
> Modular Web based management functions:
•
Configuration, fault and alarms, performance, call accounting, LDAP directory, topology
> Manage all users, applications, and components of your voice network
from a single GUI
Expert Embedded
Configuration
Tool (Web Client)
SNMP
IP
Alcatel OmniPCX
Enterprise
Media
Gateway
Mobility
Directory
Voice Mail
Internet
OmniVista 4760 Server
Overview Version 5.0 Lx — 42
IT Manager or Accountant
OmniVista
Client (W98,NT4,2000, millenium, XP)
Wizard
Installation
Contact
Center
Enterprise Large Segment
HP Open view
Unicenter TNG
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
(WNT4, 2000)
Management
Web Client
(Explorer or
Netscape)
Recognized by the press and analyst communities
>
The most awarded IP Telephony system
Compared
Management
& capabilities
OmniPCX
Alcatel e-ND’s
4980 Soft features
Phone was
clearly a cut
above
&
+++++
theOmniVista:
others, earning out our
World Class Award.
Cisco
++++
In the AVVID
features realm, this product supported
37 of the 41
Siemens
Hicom
150 H
features we
deemed
necessary for ++
use in a corporate
Avaya
& product
IP 600 also topped
++the ticket in terms of
setting.Definity
Alcatel’s
installation, ease of use and configuration.
Enterprise Large Segment
Overview Version 5.0 Lx — 43
Ref: 8AL020033229DMASA Ed 2
All rights reserved © January 2003, Alcatel
Thank you