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If `wireless’ is not equivalent to `cellular’
Then,
Is text-only via IP still… `VoIP’ ?!
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NENA is the Voice of 9-1-1
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NENA is the Voice of 9-1-1
NENA was founded in 1981 on the principle of “One
Nation, One Number,” in order to help assure ubiquitous
9-1-1 service across the United States of America
Today, 25 years later, that initial vision has largely been
realized with better than 99% of the U.S. population
now covered by some form of 9-1-1 service
But, the effort started anew in 2001 with the NENA
Future Path Plan and in 2003 with the start of
development of NG9-1-1, the IP-based replacement for
Enhanced 9-1-1
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NENA is the Voice of 9-1-1
The emergency telecommunications
landscape is changing quickly
Consistent with our Next Generation 9-1-1
vision of emergency help accessible
anytime, anywhere, from any device, our
new association Mission Statement reads:
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NENA is the Voice of 9-1-1
NENA’s Mission Statement
NENA, through public and private industry
partnerships, is committed to the technological
advancement, availability, accessibility and
implementation of a reliable system for
requesting emergency assistance.
In carrying out its mission, NENA promotes:
research, planning, standards development,
training and education.
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NENA is the Voice of 9-1-1
NENA has 6,735 current members in both public and
private sectors
- 1,168 new members in 2006
- 3,181 (about 47%), have been NENA
members for at least 5 years
- 1,136 (about 17%) have been members
for at least 10 years
- members in 18 countries
NENA was founded to include both Public Safety
and 9-1-1 Industry membership
- Still the only organization dedicated to dealing
with all aspects of 9-1-1 systems and service
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NENA is the Voice of 9-1-1
NENA members include many of the most
experienced E9-1-1 technical and operations
experts in North America
As such, we consider that NENA as an organization
is the definitive source of current and future 9-1-1
requirements
And, an appropriate point to validate 9-1-1
development and design plans to meet future needs
in North America
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NENA is the Voice of 9-1-1
Many of the 6000+ PSAPs and related Public Safety
Authorities base their technical and buying decisions
on NENA standards and recommendations, and
include them in RFPs
They know that the experience behind the NENA
committee process leads to legitimate definitions
and requirements that support valid operations and
9-1-1 service
9-1-1 System Service Providers and vendors also
utilize NENA documentation to guide and support
standard approaches
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NENA is the Voice of 9-1-1
Some say that NENA should just define detailed
NG9-1-1 requirements and others more versed in
new technologies and telecomm standards should
do all the design work
We have found in past cases that this approach
leads to insufficient results, unless NENA experts
are involved with indepth development
But, NENA volunteers find it very difficult to dedicate
the resources to multiple SDO and development
efforts with meetings around the world
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NENA is the Voice of 9-1-1
Doing basic design within one organization, NENA,
deals with this issue, and helps avoid technical and
operations design mis-steps
We believe the most successful and complete
approach to emergency communications standards
around 9-1-1 in North America is to utilize
everyone’s best strengths
- NENA has the real world experience and 9-1-1
operations knowledge for 9-1-1 standards
- NENA is the 9-1-1 service expert
- Various other SDOs are experts in technology
application
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NENA Development Work Groups
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Operations Committees
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Accessibility
Public Education
Standard Operating
Procedures
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Network Committee
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PSAP Operations and NG
Integration
Wireless Implementation/
Vendor Relations
GIS/Location
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Technical Committees
Contingency Planning
Sub-Committee
Human Resources
Sub-Committee
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Wireless
Data
PSAP/CPE
VoIP/Packet
(NG9-1-1 Requirements
and Architecture)
Non-Traditional
Future Path Plan
FPP Compliance
E9-1-1 Service Systems
Description
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Next Generation E9-1-1 Vision
An evolved, fully-functional, Next Generation
E9-1-1 system that is accessible anytime,
anywhere, from any device.
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What is NG9-1-1 ?
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An IP-based replacement for E9-1-1 features
and functions, supporting all sources of
emergency access to the appropriate public
safety agency (or agencies), operating on
managed, multipurpose IP networks,
and providing expanded multimedia data
capabilities for PSAPs and other emergency
communications entities.
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NG9-1-1 Design Orientation and Benefits
Standardized platform = IP
- Open architecture, standards based
- flexibility, mainstream, maintainability
Shared infrastructure = multi-application
- NG9-1-1, emergency communications,
governmental
IP technologies provide faster service
Equal access and parity of service
- wireline, cellular/PCS, VoIP, IP wireless,
telematics, etc
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NG9-1-1 Design Orientation and Benefits
Improved services via support of expanded data
capabilities
- vastly expanded bandwidth
- critical data with the call/message
- text, images, video, supplemental data access
Shared costs
- no 9-1-1 dedicated transport, shared application
subsystems
- maximize use of public money
- comparatively decreased operating costs?
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NG9-1-1 Design Orientation and Benefits
Increased Service Flexibility
- not geographically limited, dynamic `call’
rerouting
- national and international in scope
Increased coordination and partnering within the
emergency communications community
System of systems, running on network of networks
Equivalent to, and improving on current E9-1-1
service
- civic versus GPS and other options
- Quality of Service must be equal or better
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NG9-1-1 Project Activity Relationships
High Level
Public Safety Emergency Communications Systems
NENA Actions
Strategic Plan with ICO
TESTING
RFP
Systems Operations Development
With Performance Criteria
US Dot Project
TX A&M and other trials
Systems Ops
Transition Plan
General Development
(SDO Coordination)
(NENA Certification)
NG9-1-1
Implementation:
Transition and
Ongoing Operation
NENA Certification
PSAP Operations Development
FPP
Technical Requirements/Designs
NG Partner Program
2001 2002 2003 2004 2005 2006 2007 2008
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NRIC VII
2009
2010
2011
Dec 17
2006
Technical Issues
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NG9-1-1 requirements definition largely complete
Still needed:
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Greater convergence of efforts, a common path
Increase focus on completion of design, trials, demos
and applications of NG E9-1-1 systems
Increase involvement of public safety and other
governmental entities
Accelerate work on national standards
Develop plans and funding for national trials and
demonstrations of IP-based E9-1-1 designs
Communicate technical solutions, plans, and timelines
to all interested parties
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Policy Issues
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Inadequate, unreliable financial support of locally managed 9-11 systems
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Expanding role of 9-1-1
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Heightened consumer expectations
 Partner in homeland security
 Embedded in larger Emergency Communications space
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Public policy at risk of falling behind the times
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Assist in developing national E9-1-1 policy for
Next Generation communications
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Regulatory, legislative
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Address jurisdictional issues
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Convene funding summits and advance solutions
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Operational/Educational Issues
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PSAPs unable to handle, much less take
advantage of, communications advancements
Speed of new developments makes it challenging
to keep operational policies, procedures, education
and training up-to-date
Develop operational policies and procedures for
the Next Generation PSAP (IP-based)
Provide assistance, research and other input to
PSAPs dealing with emerging communications
services
Focus on needs of people with disabilities
Develop educational materials and programs for all
parties involved
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General Scope And Direction for the NG9-1-1
Transition Planning Committee (NGTPC)
Transition Plans by Stakeholder perspective
Emergency call/ emergency message originator
Access Infrastructure Provider (AIP)
9-1-1 System and Services
Public Safety equipment
Operational/Administrative structure
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NGTPC - Getting Started
Need Common Definition of Characteristics of Starting
Point(s)
Access Network
Emergency Network
PSAP Network
Need to Define Valid
Combinations of
Interactions
Need Common Understanding of Characteristics of NG
Networks
Access Network
Emergency Network
PSAP Network
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Standards Development Challenges
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Automatic Location with the emergency request
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Accurate location identification – criteria
 Civic
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NG9-1-1 infrastructure, interfaces, protocols
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NG9-1-1 data management processes
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NG9-1-1 operational procedures, performance
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IP PSAP operations and standards
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address versus GPS and others
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Summary of NENA Initiatives
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Tech & Ops Development – Rqmts, Definition
 SDO
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Coordination
NG Partner Program – policy work, support
NG9-1-1 Transition Committee
NG9-1-1 System Operations development
 Performance
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Testing and Trials
 USDOT
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NG9-1-1 Proof of Concept is a major part
Accreditation/Certification?
Can we accomplish first true NG9-1-1 by 2009?
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criteria
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Questions - Comments
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NENA is the Voice of 9-1-1
NENA and Industry Strategic Alliances
Alliance for Telecommunications Industry Solutions (ATIS)
Alliance of Information and Referral Services (AIRS)
COMCARE Emergency Response Alliance
E9-1-1 Institute
Emergency Management Research Institute (EMRI)
European Telecommunications Standards Institute (ETSI)
International Association of Emergency Managers (IAEM)
International Association of Fire Chiefs (IAFC)
International Wireless Communications Expo (IWCE)
National Academies of Emergency Dispatch (NAED)
National Alliance for Public Safety GIS (NA-PSG)
National Center for Missing and Exploited Children (NCMEC)
National Joint TERT Initiative (NJTI)
Urban and Regional Information Systems Association (URISA)
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NENA NG9-1-1 Architecture
and Interfaces - Transitional
March 2007
©2006 NATIONAL EMERGENCY NUMBER ASSOCIATION