Transcript Needed to - National Emergency Number Association

Pennsylvania
Next Generation 9-1-1
Issues Today and Tomorrow
Governance, Regulation and Funding
David Holl
Deputy Director for Operations
Pennsylvania Emergency Management Agency
[email protected]
717-651-2231
Commonwealth of PA Overview
Population
12,895,393
Land Area
46,055
square miles
Counties
67
Miles
170 north to south
283 east to west
Regulation – PA Act 78
PENNSYLVANIA CONSOLIDATED STATUTES
TITLE 35. HEALTH AND SAFETY
PART III. PUBLIC SAFETY
CHAPTER 53. EMERGENCY TELEPHONE SERVICE
§ 5303. Telecommunications management.
(a) Powers and duties of agency. --The agency shall have the following
powers and duties:
(1) To adopt rules and regulations pursuant to this chapter and
promulgate, adopt, publish and use guidelines for the implementation of
this chapter. Rules, regulations and guidelines proposed under the
authority of this section shall be subject to review by the General Counsel
and the Attorney General in the manner provided for the review of
proposed rules and regulations pursuant to the act of October 15, 1980
(P.L. 950, No.164), known as the Commonwealth Attorneys Act, and the
act of June 25, 1982 (P.L.633, No.181), known as the Regulatory Review
Act.
9-1-1 Program Summary
Over 80 million 9-1-1 calls made in
the commonwealth in the past 10 years;
8,850,159 total calls to PSAPs in 2013
Wireless calls since 2007 have increased
from 45% to almost 70% in 2013
Wireline calls, conversely, have
decreased from around 55%
to around 30% during that
same period
2011 PSAP Environment
Stove-piped, proprietary, independent 9-1-1
systems operating in silos
69 Public Safety Answering Points (PSAPs),
(67 counties and 2 cities) with limited/no ability to
share public safety data, radio, and call processing
information, or ability to transfer callers. Multiple
platforms with legacy architecture limiting access
and situational awareness for first responders
Rising Costs of Infrastructure and Operations
with Simultaneous Reductions in Funding,
particularly impacted by a steady annual decline in
wireline funds
A path forward to NG9-1-1 was needed…
Pennsylvania NG9-1-1 Roadmap
NG 9-1-1
ESInet
Deployment
• Deployed locally
and operated
regionally,
according to
statewide
enterprise
standards
• Integrated
technology
supporting
multiple PSAPs
• Based upon NENA
i3 standards
Vision:
Statewide Development of Regional Interconnected Systems
Security
• Security plan
implemented and
deployed at
enterprise and
regional levels
• CSRIC best
practices and
NGSEC standard
integrated into
state plan
• Based upon
NENA i3
standards
GIS / Data
ECRF
• Statewide GIS
repository created
to serve as the
Emergency Call
Routing Function
(ECRF)
• ECRF data
function created
• Based upon NENA
i3 standards
Telephony
Applications
• Enterprise
telephony
systems created
within regions
• Common
Interoperable
NG9-1-1
applications
• Shared telephony
systems between
regions
• Integrated within
the Core of the
NG9-1-1 solution
• Based upon VoIP
standards
• Based upon NENA
i3 standards
Emergency Services IP Network
(ESInet)
Needed to design and develop an Internet
Protocol (IP) Network (ESInet) at the regional
and state (enterprise) levels dedicated to
support public safety service applications and
NG9-1-1 interconnectivity based upon the
roadmap; a “System of Systems” ESInet for the
Commonwealth
Needed to leverage existing as well as planned
systems currently operating as patchwork stovepipes and independent silos mentioned earlier
Needed to start with a pilot and then incentivize
early adopters
ENHANCED 9-1-1 Federal Grant Pilot
ENHANCED 9-1-1 Grant Project [administered by the National
Highway Traffic Safety Administration (NHTSA)] scope:
$2.475 million in grant funds with a 50% match from multiple
county wireless and wireline funds
Commitment to complete by grant expiration September 2012
GOAL: Deploy an interoperable, multi-county/regional network
in an operational environment as an ESInet in order to:
Fully comply with the ENHANCED 9-1-1 grant application
Implement a Public Safety-Grade ESInet supporting multiple
applications and agencies enabling cost efficiencies, network
sharing, and data interoperability
Develop a sustainable funding model beyond the grant period
Region 13 ESInet Broadband System
• Originally 8 PSAPs;
developed into 14 PSAPs
currently participating in
the project
• Tie into contiguous
regional and state “system
of systems” enterprise
networks at strategic points
• Regional fiber/microwave
ESInet supports multiple
NG9-1-1 applications including the “WestCORE”
telephony and CPE
applications
Created “WestCORE” CPE Application
WestCORE CPE Project
Benefits / Opportunities:
12 PSAPs originally participating; now 13
Erie
Warren
Crawfo
McKea
n
Potter
Elk
Venan
go
Camero
Jeffers
n
L yco m
Beaver
Montour
ld
Snyder
g
y
a
Blair
Greene
e
Monroe
nd
Northam
Schuylk
ill
gdon
Perry
C u mb e
t
pton
Lehigh
Dauph
in
Lebano
Berks
Bucks
n
Montgo
Bedford
• Enable disaster recovery
and continuity of operations
Carbon
mberla
land
Somers
e
Pike
Juniata
Huntin
ton
Fayette
anna
bia
Mifflin
Cambri
Westm
ore
Union
Northu
Centre
Indiana
Alleghe
n
Luzern
Colum
Butler
L a cka w
ing
on
Clearfie
Armstr
on
Wyomin
g
Clinton
Clarion
Washin
g
Wayne
Sulliva
n
Mercer
ce
anna
rd
Forest
Lawren
Susque
h
Bradfo
rd
Tioga
• Replace end-of-life CPE with
an IP-enabled, NG9-1-1
capable CPE
– Reduced number of CPE
switches from 13 to 3
Fulton
Franklin
rland
Adams
L a n ca s
York
ter
Cheste
mery
Philade
lp
r
Delawar
e
hia
• Share recurring costs across
multiple funding sources:
– 9-1-1 Surcharges
– DHS Grants
– County Funds
“WestCORE” Regional Approach
Use the ESInet to create a Host / Remote CPE
solution regionally and/or statewide
Cost of CPE replacement / upgrade (169 positions)
$9.4M Capital Investment
$564K Annual Operating Expense
Versus: Investment into Regional NG9-1-1 capable CPE
$5.1M Capital Investment
$392K Annual Operating Expense
Reduction of over $4.3M in capital costs and
$173K annual operating expenses
Provided Baseline for a Statewide Approach
Cost of CPE replacement / upgrade (legacy)
> $30.6M Capital Investment
> $5.5M Annual Operating Expense
Versus: Invest into statewide NG9-1-1 capable CPE
with shared network
$16.8M Capital Investment
$3.03M Annual Operating Expense
Reduction of over $13.7M in capital costs
and $2.48M annual operating expenses
“Northern Tier” Region
• Originally 8 county PSAPs needed to replace 9-1-1 systems
due to “end of life” notifications; 1 county needed to refresh
9-1-1 system hardware
• Existing systems and network were not NG9-1-1 capable
•
•
•
•
Not redundant
Not interconnected
Could not transfer ANI/ALI between PSAPs
Could not automatically route to other PSAPs in the event of
call overflow or system failure
• Average cost for replacement of a single county 9-1-1
telephony system was $395K ($3.16M total regional cost)
• The average county yearly maintenance cost would have
been $45K for a new system
“Northern Tier” Regional
NG9-1-1 Project
•
•
•
•
Now 10 Counties in North-West
Pennsylvania
Over 7,700 Square Miles
Over 660,000 Residents
Over 3.4 Million Calls in 2012
SOLUTION:
• A 39-Position Regional,
NG9-1-1 capable telephony
system and network
• One system (geo-diverse)
shared between all 10
counties
• Average county yearly
maintenance is less than
$22K (savings of $24K/year)
Ongoing Regionalization Strategy
Reduce costs by reducing excess capacity
ESInet promotes systems sharing and creates redundancy
and resiliency
Roughly 850 positions in PA PSAPs with CPEs capable of
handling 10,500 positions; each PSAP had independent CPE
WestCore and Northern Tier regional projects reducing CPE
to shared capacity with significant cost savings
Develop ‘shared systems’
Deployment of common
communications platforms to
strengthen interconnectivity
and interoperability among
regional partners
CAD, Telephony, Logging
Recorder, GIS, LMR, etc.
Regional Governance
PA Intergovernmental Cooperation Law
• Title 53 Pa. C.S., Chapter 23
• Authorizes two or more “local governments”
to “jointly cooperate in the exercise or in
the performance of their respective
governmental functions, powers or
responsibilities.”
• Can be used as a vehicle to develop
regional cooperative governance structures
for both finance and operational
policy/procedure
Regional Assessment Collaborations
PEMA has been working with PSAPs to fund and promote the Regional
Shared Services Assessment program
– To date, over $1,800,000 has been designated for the assessments
– 50% of eligible funding paid upon agreement to participate with regional
partners; 50% paid upon completion and assessment approval
* Currently 8
regions have
developed
from PSAP
collaborations;
continues to
change with
ongoing
discussions.
NG9-1-1 Continued Path Forward
Incentivize Regional Initiatives To:
Build out ESInet platform ‘system by system’, i.e., ‘network by
network’ – two networks currently in place (NW and SW – 24
counties - 1/3 of Commonwealth – others being designed)
Converge networks and systems – interconnecting NW and
SW ESInets – to be completed early 2015
Implement NG9-1-1 capable PSAPs – post assessments
Implement statewide NG9-1-1 geographic based routing and
database integration – discussions in progress; not in place
Implement NG9-1-1 capable interoperable applications
Core NG9-1-1 functions being planned but not in place
Develop sustainable funding model
PA 9-1-1 Statute - Act 78
• Act 78 was set to sunset June 30, 2014
• Legislature extended sunset to June 30,
2015
• Various proposals currently on the table
and in discussion among stakeholders
• Funding model is a primary point of
ongoing discussion:
•
BIG QUESTION - Whether to continue solely
with “chase the device” surcharge strategy or
expand to future NG9-1-1 funding options
based on IP technology evolution?
Funding Challenges
• Technology is advancing.
– Consumer habits / expectations
– Next Generation 9-1-1
• Costs seem to be outpacing revenues.
• Need to create a holistic approach to 9-1-1 in
the commonwealth.
• Long term fix that does not require legislative
changes in the near future.
Fee Options
Percentage on “Base Rate”
• Inherent inflation escalator
• Adaptable to consumer habits
• Likely to reduce undercollections
Flat dollar amount
• Static
• Not adaptable
• Maintains current assessment method
Definitions
“Communication service.” Any
service that provides a capability to
the consumer to initiate, route,
transmit, or complete a 911
communication from or through any
device using telephone numbers,
Internet Protocol addresses, or their
functional equivalents or
technological successors.
Definitions (continued)
“Telecommunication device.” Any
equipment or item made or adapted,
for use by a consumer to initiate,
route, or transmit
telecommunications.
“Base rate.” The amount, excluding
all taxes and fees, that is charged by
a communication service provider or
retail seller to a consumer for its
goods or services.
Questions
Pennsylvania NG9-1-1
Supporting Emergency Services Statewide