Transcript IT Update Presentation PowerPoint by Robyn East

IT Update
Dan Reed
[email protected]
Chancellor’s Eminent Professor
Vice Chancellor for Information Technology and CIO
Robyn East
[email protected]
Associate Vice Chancellor for Information Technology and Deputy CIO
What Is ITS Today?
ITS Is …
ITS Services
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Security and privacy services
Computer laboratories
IT Response Center (ITRC)
Campus licensed software
Carolina Computing Initiative (CCI)
Blackboard and distance education
Electronic classrooms
On-campus telephony
Campus network and email
Administrative applications
Research computing support
and many more things …
ITS Organization
Mission
- Support, empower and enrich faculty, staff and students
- Advance UNC Chapel Hill institutional missions
Ten Strategic Areas
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Communications
– Audrey Ward
Teaching and learning
– Charles Green
Research computing
– Ruth Marinshaw (acting)
– in interview process
Telecommunications
– John Streck
Security and Policy
– recruiting in progress
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ITS Business Office and HR
– John Gallagher
IT infrastructure and operations
– Judd Knott
Enterprise data management
– Steve Cornelison (acting)
Enterprise applications
– Stephanie Szakal
User support and engagement
– Priscilla Alden
Campus Advisory Committees
• Technical advisory groups
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user support and communications
teaching and learning/academic computing
research computing
enterprise applications and data
telecommunications and networking
security
IT business processes
• Other campus IT committees
– Faculty IT Advisory Committee (FITAC)
– IT Directors Group
– Institutional Data Group
ITS Teaching and Learning
Carolina Computing Initiative (CCI)
• Undergraduate student laptop
requirement
– begun fall semester 2000
– must meet or exceed minimum
specifications
• see http://www.unc.edu/cci for details
– currently an IBM (Lenovo) ThinkPad
• via contract to be rebid this year
– financial aid, where needed, is part of the
process
• On site hardware and software
support
– ITS Response Center (ITRC)
ITS Teaching and Learning
Instructional Support
• Center for Instructional Technology (CIT)
– advice, assistance, accessibility
– community building and support
• Ongoing training and education
– staff, faculty and student training
• Blackboard electronic course support
– online communication, assessment and administration
• currently hosting over 2500 sites
• see https://blackboard.unc.edu
ITS Teaching and Learning
Classroom Services
• Classroom status
– 195 general purpose
– 143 multimedia equipped
• ~600 Hotline requests/month
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40
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12 13 13 13 19
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136144
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Technology
Non-Technology
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Year
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07
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05
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03
20
01
19
99
-10
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97
– pick up the “red phone” for
technical support
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110 114
140
19
95
• Classroom Hotline
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93
– equipment maintenance
Technology vs. Non-Technology Classroom s by Year
Number of Rooms
• Learning Space Design
• Classroom Support
ITS Teaching and Learning
ITS Computer Laboratories
• Eight laboratories
– laser printers
– Desktop PCs
– courseware
• Laboratory support
– student fees
Buildings with labs are in Green
ITS Research Computing
Research Computing Upgrades
• Dell Linux Cluster
– deployment in progress
– 520 Intel Xeon blades
• 1040 processors
– high-speed Infiniband interconnect
– 35 terabytes of scratch storage
– will enable new research and discovery
• Secure domain for statistical computing
– pilot with two research projects
– access to standard set of applications
ITS Research Computing
Research Computing Resources
• Computing
– IBM P690, Sun E15K, SGI Origin 3800
– IBM Blade Center Linux cluster
– NEW: SGI Altix, Dell Linux cluster
• Storage
– 30 TB local or network-attached disk
– 120 TB capacity archival mass storage
• Software
– >100 scientific and statistical applications
• Staff scientists
– research project collaboration and code optimization
ITS Infrastructure
and Operations
• Data center operation
• 7x365 monitoring
• Systems administration
• Server hosting
• Backup and recovery
ITS User Support
and Engagement
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Computer repair center
ITS Response Center/Help Desk
Remedy services
On-site support
Walk-in support
ResNet
ITS User Support and Engagement
Response Center (ITRC)
Multiple
support modes
ITS Communications
• New ITS News web page
• Web support
• Content management
• Technical and user help documentation
• Carolina Technology Consultants
ITS Enterprise Data Management
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Enterprise database administration
Shared dataspace (AFS)
Data warehouse
Data access and reporting
ITS Enterprise Applications
• Development and support of systems
– enabling campus business processes
• Support for campus email and calendaring
• Online directory
• Identity management
ITS Enterprise Applications
Enterprise Administrative Systems
• Today’s realities
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UNC-CH’s core administrative systems must be replaced
the average age of applications is 14 years
all are built atop outdated technology
student system was implemented in 1988
• will be desupported in less than three years
– financial system was also implemented in 1988
– HR was implemented in 2000, but the vendor no longer exists
– payroll system was implemented in 1968, making it 38 years old!
Enterprise Applications Today
Other University Applications
Telecommunications Billing System
Finance Central
Finance
Payroll
Alumni
Records System
Development Office
Contributor Records System
Accounts Payable System
Coeus
Admissions
Student Web Services Investments Management
Student Central
Student Web Services – Applicant Central
Budget System
Continuing Education
Management System
Asset Accounting
Cash Receipts
Position Management
Benefits System
Training and
Development System
Student Records Grades,
Transcripts, etc.
Employee Records
Tarheel Temps
Person ID (PID)
Management System
Billing for Tuition and
Fees
Travel Accounting
UNC Physicians &
Associates Medical
Billing System
and Administration
Employment System
Student Aid
Student Information Services
Purchasing System Student Housing
Materials Management
Inventory Control
System
ONE Card System
Computer Repair Center
System
Printing Services
Management System
Other State Agencies
Office of the President
Financial System
Student Stores Retail
Management System
Academic
Advising
Institutional
Reporting
External Agencies
Online Interfaces
Degree Audit
Campus Police System
Environmental Health and
Safety Management
Information System
Insite Space Management
System
UNC Television Contributor
Records System
Campus Directory
InPower Human Resources
Information System
Capital Improvements Facility Planning & Design
Utilities Billing System
MAXIMO Cogeneration Facility System
Equipment Tracking
Inventory Tracking
Work Order Tracking
Facilities Personnel System
Facilities Maintenance Enterprise
Job Tracking
Inventory
Time & Material Tracking
Motor Vehicle Tracking
Mailing Services System
Facilities Procurement
Information Technology Purchases System
Systems Targeted for Replacement
Other University Applications
Alumni Records System
Development Office
Contributor Records System
Finance Central
Finance and Administration
Payroll
Accounts Payable System
Position Management
Benefits System
Investments Management
Training and Development System
Admissions
Student Web Services Budget System
Student Central
Student Web Services – Applicant Central
Asset Accounting
Student Records Grades,
Transcripts, etc.
Cash Receipts
Travel Accounting
Purchasing System
Materials Management
Inventory Control System
Employment System
InPower Human Resources
Information System
Student Aid
Student Information Services
Student Housing
Institutional
Reporting
External Agencies
Online Interfaces
Degree Audit
Environmental Health and
Safety Management
Information System
UNC Television
Contributor Records System
Person ID (PID)
Management System
Billing for Tuition and
Fees
Academic
Advising
Office of the President
Financial System
Employee Records
Facilities Procurement
Information Technology Purchases System
Equipment Tracking
Inventory Tracking
Facilities Personnel System
Inventory
ITS Telecommunications
• Campus network – wired and wireless – design,
engineering, maintenance and upgrades
• Telephony
• Cable TV services
• Research & Development
– Voice over IP
– Convergence of voice and data
ITS Security
• Intrusion prevention and detection
– email SPAM, viruses and worms
• campus anti-virus software (Symantec AntiVirus)
• campus SPAM filtering
– ITS scans systems and networks regularly
• 375,000+ instances per month of malicious traffic stopped with intrusion
prevention appliances
• 100,000,000+ suspicious scans detected per month
• infected systems are “sandboxed” to protect campus
• Federal privacy and security requirements
– Health Insurance Portability & Accountability Act (HIPAA)
• medical record privacy
– Gramm-Leach-Bliley (GLB)
• financial privacy
Technology Planning and
Special Projects
• evaluation of new and
emerging technologies
• comprehensive technology
test and evaluation lab
• collaboration with units
across ITS and the
University
From RFID to Smart Dust
• Smart dust (pixie dust)
– wireless environmental sensors
• perhaps as small as 1 mm
– commodity hardware and MEMS
– flora and fauna measurements
• an IP address for every frog
– see www.dustnetworks.com
• RFID tags
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secure, inexpensive and disposable
passive and active versions
contents: identity, state, location
logistics management and tracking
• Walmart leadership and EU Euro tracking
UCB COTS
Smart Dust
Smart Infrastructure
• Buildings
– energy adaptation based on behavior
– location-specific scheduling
• Offices
– occupant and behavior recognition
• footfall and chair usage patterns
– context-sensitive response
• Homes
– biometric measurements
• health monitoring and independence
Mobility Changes Everything
• Wireless revolution
– explosive growth of wireless access points
• airport lounges, Starbucks™, …
– growing community supporting public access
– “War Driving” – identifying public access points
• Microsoft Smart Personal Objects Technology
– FM subcarrier transmission (top 1000 markets)
– news, traffic, stock quotes, weather, messages
• Ubiquitous biometric monitoring
– VivoMetrics “Lifeshirt” monitors 40 features
– saves data to a PDA
Network Convergence
• Voice and data convergence
– Session Initiation Protocol (SIP) enables Internet conferencing,
telephony, presence, events notification and instant messaging
– Support for roaming across multiple networks
• Single device with multiple capabilities
– Desk telephone, cellular and campus Wi-FI
Work (Wi-Fi)
Travel (mobile)
Home (Wi-Fi)
Web and Social Processes
• Google
– it’s a search engine, it’s a verb, …
• Blogs
– published self-expression
• Instant Messenger
– social networks
• Wireless messaging
– semi-synchronous
• Internet commerce
– the dot.com boom/bust
– EBay, Amazon
• Spam, phishing, …
– anti-social behavior
Education: A Look Back …
And a Look Forward …
• Today’s students have
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10,000 hours of video games
250,000 email messages
10,000 hours on cell phones
20,000 hours of television
500,000 of commercials
<5000 hours reading books
• Implications
– different life experiences
Source: Marc Prensky
Social Computing and UNC
• FaceBookTM
– 90% of UNC undergraduates use it
• Social network communities
– 74% of campus use a social network
• The identity information being disclosed is stunning
– deep social and privacy implications
Friendster Network (UC Berkeley
Computing Pervades Critical
Infrastructure
University Data Challenges
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Multiple cultures
– arts, humanities and social sciences
– sciences and engineering
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Many scholarly communication approaches
– books, monographs, journals, conferences
• access time, priority and intellectual property
– multiple media and expression
• text, audio, video, artifacts, performances, …
– primary and secondary source materials
– professional societies and private publishers
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Institutional repositories
– multiple visions and roles
• digital archives and/or alternative publication venues
– research and education
• access modes and goals, not just articles or books
• longitudinal access and lifelong learning
– what and how much to save
• declining cost of storage and simplicity of deposit
Digital Reality: The Exponentials
• Megabyte
– a small novel
• Gigabyte
– a pickup truck filled with paper or a DVD
• Terabyte: one thousand gigabytes – ~$1000 today
– the text in one million books
– entire U.S. Library of Congress is ~ten terabytes of text
• Petabyte: one thousand terabytes
– 1-2 petabytes equals all academic research library holdings
• coming soon to a pocket near you!
– soon routinely generated annually by many scientific instruments
• Exabyte: one thousand petabytes
– 5 exabytes of words spoken in the history of humanity
• See www.sims.berkeley.edu/research/projects/how-much-info-2003/
Source: Hal Varian, UC-Berkeley
Web Services and Business Processes
• From browser-centric to service-centric
– from human-computer to computer-computer
– structured negotiation and response
• Workflow creation and management
– end-to-end service negotiation
– inter-organizational interaction
• Prerequisites
– metadata standard for service descriptions
– standard communication mechanisms
– resource discovery and registration
Technology Push and Business Pull
Source: Gartner Group
The Opportunity Ahead
“I have also asked Vice Chancellor Reed
to lead a major strategic planning effort
for information technology,
encompassing everything from highspeed computing to what we know will
be necessary major investments in
administrative computing to replace
systems that are increasingly obsolete.
We have not fully tapped leading-edge
information technology as an intellectual
lever to help advance the University’s
mission. And we have not yet fully
realized the potential of the Carolina
Computing Initiative. This will be a major
effort. The leading public university must
lead in technology.”
Carolina’s Institutional Priorities
• Strengthen faculty recruitment, retention, development
• Create richest possible learning environment for
undergraduate, graduate and professional students
• Invest in centers of excellence in research and creativity
• Enhance Carolina’s engagement with North Carolina and
the world
• Successfully complete campus development plan; begin
Carolina North
• Determine strategies to direct resources to highest priorities
• Define Carolina’s role as a leader
Strategic IT Planning
• Committee objectives
– build a University-wide commitment to a shared strategic IT vision
– identify or assist with articulating major IT issues
– identify significant obstacles and risk to the attainment of IT goals
• recommend methods for overcoming them
– enable necessary communication with deans and other administrators
• regarding the potential of IT to advance the University’s mission
– encourage coordination of University-wide technology efforts
– establish and communicate strategic priorities
• the enhancement and use of technology
– engage and build relationships with stakeholders
– foster innovation and creativity via application of information technology
• Committee outcome
– five year plan, with strategic goals
Campus Strategic IT Planning
• Tied to campus strategic plan
– becoming America’s best public university
• Coordinated planning groups
– overall strategic IT plan
Research &
Scholarship
Committee
Enterprise
Applications
Committee
Coordinating
Committee
Education
& Learning
Committee
Communication
& Networking
Committee
Education and Learning
Areas of Focus
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Novel educational approaches
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Distance and continuing education
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How can computing technology foster innovative approaches to
classroom, small group and independent education? What role should
the Carolina Computing Initiative (CCI) play?
How should technology be used to supplement the traditional
instructional model?
Given continuing economic dislocation, how and should Carolina extend
its continuing and just in time educational reach across North Carolina?
Pedagogical assistance
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What technical services do instructors need?
How do we identify and evaluate technical strategies for academic
instruction?
How do we assist non-technical academic instructors in understanding
and applying appropriate technology to instruction?
Research & Scholarship
Areas of Focus
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Digital data management
– With the explosive growth of “born digital” data, what strategies
should Carolina pursue to establish a leadership role in digital
data management?
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Scholarly publication and curation
– ownership, distribution, review, …
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Information security and privacy
– Accessibility and protection
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Research computing infrastructure
– scientific data management
– digital scholarship and curation
Communications & Networking
Areas of Focus
• Next generation telephony
– How will convergence of voice and data impact how we work?
• Local, state, national and international networking
– End-to-end optical control plane switching
– WiMaX and regional coverage
– Telematics and logistics management
• Management of web presence and online content
– Branding and marketing
– Standards and tools for managing content
• Web usability and access
– Consistent look and feel
– Easy-to-find information and services
Enterprise Applications
Areas of Focus
• Enterprise administrative systems
– What business process changes are required to improve
administrative efficiency and effectiveness?
– How can we use technology to manage the amount of resources
devoted to administrative tasks at the university?
• Messaging
– Digital convergence
• Institutional data management
– What issues related to data acquisition, access, usage,
stewardship and management exist and how should they be
addressed?
• Identity management
– How do we enter the world of federated identity?
Information Technology Services (ITS)
is the central organization providing all members of
the Carolina community with computing services for
academic and administrative endeavors.
http://its.unc.edu