Transcript Who are mobile IM users?

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Presenter: Jesse Liu, VP Business Development NeuStar, NGM
Our Customers
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NeuStar NGM Product Suite
Presence Platform (PSP)
• Platform for Presence and GLMS
• OMA Compliant Presence and XDMS
• 2G, 2.5G, 3G and IMS-Ready
Chat Solution
• Public Chat Service
• Includes NeuStar’s Presence
Platform
Presence Infrastructure
Instant Messaging Service
Centre (IMSC)
• End-to-end while label IM Service
• Includes NeuStar’s Presence
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Platform
Mobilizing Internet IM communities
Mobilizing Enterprise IM
Interconnect (ICP)
• Interconnecting Service Providers
• Internet messengers Connectivity
• Enterprise systems connectivity
• Standard protocol conversion
Service Management Tools
• Download and Configuration
• Centralized KPI analysis
• Campaign Management
• Reporting
IPI-ARM
• Global MNP Solution
• Compliant with ENUM standards
• Provides mobile number
resolution to operator and service
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Inside the mobile IM ecosystem
• Existing technologies
• SMS, MMS, Email, Voice and IM on the PC
• New technologies
• All over IP. Mobile IM is the platform to carry all these services
• Existing competitors to the operator
• Internet IM providers
• New competitors to the operator
• Social networking providers
• Customers
• Want the Internet experience on the mobile phone
• Partners
• Advertising, gaming, content services
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Adding up the facts
 Over 1.2B* active SMS users globally
 Over 2.2B mobile subscribers
 Over 0.5B* PC-based IM users globally
 Up to 20%* of operators revenues are from SMS
• Messaging delivered $63 billion revenues to operators in 2006
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What do mobile users want?
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Instant communications: real-time information and service access
Community: access to groups of people with similar interests
Presence information: are you there? how are you?
Internet: mobilising the Internet experience
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Who are mobile IM users?
• The innovators: students + young professionals
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Want richer communications
Access to personal communities on the move
Ability to multi-task: work/personal life balance
Access latest information
• The early adopters: teenagers
• Born into this “now” culture
• Want fun stuff: emoticons
• Share content: ring tones, pictures
• The laggards: cool parents and tech-savvy older generation
• Keep connected with their family
• Working parents
• Location services: know where your kids are
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Mobile IM: a richer communication
• Heavy SMS users
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Want to communicate with SMS users
Want easy to understand tariffing
• Chat/Internet IM users
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Want to migrate contact list into Mobile IM address book
Want to know who is online and available
Want to customise/personalise with backgrounds/emoticons
• Dating services/social network users
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Want to create detailed mobile IM profiles
Want to be able to alternate between identities
Want access to all of their social communities
• Gaming users
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Want the same gaming experience on the mobile phone
Want to see who is free to play and multi-play
• Live information users
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Want to choose what info-updates they receive convenient to them
Want to receive information when they are available
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What is the winning strategy?
• Create the right business model
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Own community + IP services (ISP IM and social networking services)
• What is focus for operators strategy?
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Controlling presence information + owning subscribers
• What directly influences the strategy?
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Size of market, subscribers and interconnection with other operators
• So, what have we seen in the market?
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Some operators launching own community services
Some operators launching Internet IM services
Some operators launching both
• Winning strategy is?
Launch own community IM service and provide access to other
Internet communities and services
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The tools to launch mobile IM
What:
 Clients (unified or multi-headed), wide-spectrum of devices
 IM server + presence platform
 ISP messaging gateway
 Multi-protocol operator interconnect gateway
How:
 IM can be deployed as a hosted service or within the network
 Interfaces are standardised for seamless integration
 Operators can fully customise and brand the service
 Deployments within two months for quick time to market
 Flexible business models / risk-sharing
 Range of IM Clients for fixed and mobile platforms
 IM ready devices available now
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We’re set for IM: but how to launch it?
You must get these right!
 Marketing
 Packaging
 Price
 Bundling
 Promotion (above/below-line)
 Results
 Supported Devices (pre-loaded, embedded & downloadable Clients)
 Interoperability with SMS (SMS Continuity)
 Interoperable with other communities/operators
 Ease of use / Network optimisation, usage of CIR, Seamless access
 Performance
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Turkcell Messenger
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About Turkcell
•Leading GSM operator in Turkey with 31.8 million subscribers
•Covers almost 100% of Turkey with over 12,000 base stations
•International operator with operations in Ukraine, and via Fintur,
in Azerbaijan, Kazakhstan, Georgia and Moldova.
•Third largest mobile operator in Europe
•Member of the Board and Executive Management Committee of
the GSM Association since 2003
•The first and only Turkish company to be listed on the New York
Stock Exchange and Istanbul Stock Exchange
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Turkcell’s View on Operator IM
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Handset roll out
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Viral Marketing Tactics
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Community
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Community
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Summary of operator benefits
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IM message volume increases 6-10x over SMS
• increased revenues even with message-volume price discounts
compared to SMS
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Does not cannibalize SMS revenues
• grows revenues as the future of messaging
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30% of SMS cost = increased margins (SS7 vs. IP)
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Is fully backwards compatible with legacy messaging (SMS, MMS)
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High take rates (~25%)
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Presence stimulates communications usage
• 30% of IM sessions end in a phone call
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Positions mobile as central to unified comms (mobile + Internet)
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The key to Mobile IM success
• Interoperability
• Networks
• Clients + Devices
• Servers
• Interconnect
• National
• Operator Group
• Global
• NeuStar has already interconnected:
• Vodafone Operators
• Vodafone + Telefonica
• Vodafone + MSN
• 3 + MSN
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Mobile IM is the future!
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One mobile identity: MSISDN
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One seamless + rich user experience
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Presence enabled address book is the main interface
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Operator IM is the platform for all other IP services
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Internet IM services
Social Networking
Information updates
Gaming
Advertising
Presence-enabled advertising
IP communications: VoIP, MMS, Email
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