Transcript How to Prevent a Sharp Copier from Falling Off the Network

How to Stop the Copier from
Falling Off the Network
This is the
wrong house
An IP address conflict can cause the machine to “fall off the network”
What does an IP Address do? It basically acts as the house number for the
computer, printer, cell phone, tablet PC, etc on the network. When two devices
have the same IP Address, it’s a lot like two people claiming to have the same seat.
When data is sent from a computer to the printer, it may instead send it elsewhere
since there is another device with the same number. Similar to how a mail carrier
might deliver a package to the wrong house by mistake.
The following slides will show you how to find out if there is an IP address conflict.
First, you will need to know the copier’s IP address. If you do not know the copier’s
IP Address, please refer to the guide entitled “How to find the IP Address”
Once you know your copiers IP Address, disconnect it from the network by removing
the network cable as shown on the top left.
Next, back at your computer, open the “Start Menu” and type “cmd” in the search box.
You should see “cmd” under “Programs” when the results display.
Click on “cmd” and you will see a window pop up.
You should see a black box open up that looks like a really old computer like seen in
example above.
We are going to send a test signal to the copier’s IP Address. Type in the word ping
then the copier’s IP Address, then push the ENTER key.
In my example, it is ping’ing 192.168.1.38
When you see the results display. You may see something like in the example
above where it says “Destination host unreachable” or “no reply.”
If either of these results are displayed it means that there is not an IP Address
conflict.
If you get a reply from the copier’s IP Address, when it is not plugged into the
network, it means that there is IP Address conflict.
To resolve this, a reservation should be made for the copier. This must be done
on a Windows server.
First, we must find out the copier’s MAC address
The easiest way find the
copier’s MAC address is
to print out a report at the
Copier that has the
MAC address on it.
On the operation panel, push the “System Settings” button. On most copiers, it is a
physical button to the right on the touch screen. It can also look like a “gear” like
shown above right. In this example, “System Settings” button highlighted above.
If your machine has the “i Pad” style touch screen. Push the “Settings” button.
It should be one of the six buttons on the bottom area of the screen.
On the touch screen, push the button that says “List Print (User)”
I have that button highlighted in the example above.
In “Printer Test Page” push the down arrow to view the drop down list. Select
NIC page and then push the print button. A two or 3 page report will print out
that has a detailed report of all the networking information.
The first page of the report should look similar to this. To the top right, I have zoomed
in on the information we need. I have highlighted the MAC address and IP Address.
This report is referring to the MAC address as the “hardware address” This is just
another name for “MAC address” and the terms are interchangeable. I will continue to
call this the “MAC address” for the remainder of this guide. Give this report to your IT
department or server administrator.
On the server, open the “Start Menu” and then open the “Control Panel”
In “Control Panel” open up “Administrative Tools” as seen on the screen shot on
the top left. Then double click on “DHCP” as seen on the top right.
Click on “Reservations” and then Click “Action” on the top left of the window. A drop
down menu will open. Click “New Reservation” and a window will pop up like the one
seen on the top right. In my example, I have already typed in the IP address and MAC
address. Click “Add”
In this screen, we can see that a reservation has been made successfully.
This should prevent the machine from falling off the network. This will keep the
copier printing and scanning
Congratulations your are back on-line!