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Innovation is a Function of Collaboration Dave Carden General Manager – Unified Communications & Collaboration Telstra Business To be Innovation more Productive accelerates we with need to “Innovation is a Function of Productivity is the Goal find different a better perspectives, way, we need skills, to Collaboration” ideas, Innovate.......any experiences..........etc Ideas? Collaboration and Innovation, the Essential Ingredients Vision Trust Proximity Purpose Language “The goal of collaboration is not collaboration itself, but great results.” ~Morten Hansen, “Collaboration” The Outcomes of a well Defined Collaboration Strategy 1 2 3 Engage more effectively with your people, customers & suppliers Align your business with high productivity practices Differentiate the customer experience for greater market competitiveness “100% of Growth Champions see better collaboration as crucial to creating an engaged workforce... with 70% of Champions reporting improvement in productivity from an ICT investment.” Towards a Clever Australia report, Strategies for Productivity and Growth – Telstra “The challenge for businesses is to create an environment where employees understand and commit to the company’s direction, strategy and goals.” Engaging the Future 2012 Benchmark Study, Right Management – ManpowerGroup “Digital communications is a must... it is a no-brainer. Consumers will demand it and will move to (organisations) who supply it. Loyalty is not an issue – communication of information is.” Head of Marketing, UK Furniture Retailer – Xerox study How to measure Collaboration Effectiveness The Human Factor is the Key Talent Idea to Customer Employee Acquisition and Execution Advocacy Engagement Retention Measure for Innovation Cost Revenue Crafting your Strategy............Who do you want to Collaborate with? Collaboration that Drives Innovation - Staff Collaboration that Drives Innovation – Partners and Suppliers Collaboration that Drives Innovation - Customers Challenges and Barriers that can inhibit Collaboration Expensive Infrastructure Device Compatibility Ease of Use .....................So how do we get there? Telstra’s Unified Communications solutions provides a range of integrated communication tools allowing people to connect more efficiently within and outside an organisation, facilitating collaboration, improving employee engagement, productivity and customer service. Create a high performance culture via integrated collaboration applications such as video, voice, presence, data sharing and other IP communication solutions. Voice, video and web conferencing solutions, integrated on Telstra’s Next IP® network and supported with the assurance of Telstra Managed Services. Connect with customers through the channel of their choice, with an integrated multichannel solution providing a 360 degree view of customer touch points. Deliver a more superior, personalised customer experience. The Cloud changes the Game Scalability Productivity Reduced Capital Spending Reduce Ongoing Costs Cloud Collaboration opens up new possibilities Data & Analytics APIs & Smart Apps Interoperability & Openness Q1 FY15 Q3 FY15 Q1 FY16 Q3 FY16 Q1 FY17 Q3 FY17 Driving network effect & devices ‘000s Devices 1 x Ms Devices 10s x M Devices 100s x M Devices Cloud Opens up more communication channels Collect and leverage information about customers and their environment Understand their needs in the context of their interactions Recognise and respond to customers in a way that is meaningful to them Cloud Collaboration changes the Customer Service Experience More personalised interactions Contact on their terms Fast, efficient service Your customers demand A richer overall experience Cloud solves the Video challenge Seamless interoperability between compatible platforms means: Simple and fast video collaboration Direct access to a wider business community More effective ways of working What if you could start a video meeting in seconds? No complex setup procedures No need to worry about different equipment and systems No need to manage infrastructure and network capacity Blue Jeans is a Cloud-based video conferencing service that makes it both easy and affordable to connect via video using any internet-connected device. It works with many video conferencing platforms, from Microsoft Lync to Cisco. Lets look at an example Choice Strategic Partnerships Intelligent Networks Integration & Interoperability Expertise & Experience Innovation doesn’t have to be revolutionary Collaboration Effectiveness requires new Business Metrics Analytics leads to Predictive Cloud Collaboration Enables Interoperability & Openness Collaborate to Innovate The Human Factor is key to Innovation