Transcript Avaya CM/SES SIP Trunking Roadmap

INTELLIGENT COMMUNICATIONS
Verizon Business IP Trunking Solution
for Avaya Communication Manager
Rick Gribble & Rob Martinez
May 14, 2008
© 2007 Avaya Inc. All rights reserved.
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INTELLIGENT COMMUNICATIONS
Agenda
How Does IP Trunking Benefit Enterprise Customers?
How Does IP Trunking Work with Avaya?
How Do Avaya & Verizon Business Work Together?
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INTELLIGENT COMMUNICATIONS
Overview of IP Trunking & Customer Benefits
© 2007 Avaya Inc. All rights reserved.
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INTELLIGENT COMMUNICATIONS
Drive Operational Efficiencies and
Help Control Costs
Typical TDM-Based Voice Services Network
Main Location
Access
Link
Customer
Data LAN
Data
Router
Customer
Data LAN
Data
Router
Internet or
Customer WAN
IP PBX
with PRI
Trunk
Cards
PRI,
Business Lines,
or Analog Trunks
Branch
Access
Link
IP PBX or
PRI,
Remote
Business with Analog
Lines,
Trunk
or
Cards
Analog
Trunks
Distribution Center
PSTN
Access
Link Data
Customer
Data LAN
Router
PRI,
Business Lines,
or Analog Trunks
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IP PBX with
PRI or Analog
Trunk Cards
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INTELLIGENT COMMUNICATIONS
Drive Operational Efficiencies and
Help Control Costs
Consolidate Data and Voice Services on Same Access Link
Main Location
Access
Link
Customer
Data LAN
Data
Router
IP PBX
Branch
Access
Link
Data
Router
Verizon IP Network
With IP Trunking
Services
IP Trunks
enabled on
Verizon network
Customer
Data LAN
IP PBX or
Remote
with Analog
Trunk
Cards
Access
Link
Verizon maintains
Gateways to
the PSTN
Distribution Center
PSTN
Access
Link Data
Customer
Data LAN
Router
IP PBX with
PRI or Analog
Trunk Cards
Incoming and
Outgoing Calls
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INTELLIGENT COMMUNICATIONS
Verizon Business IP Trunking Helps Address
Business Continuity Needs
Options for Automatic Failover to Alternate Sites
Main Location (HUB)
Customer
Data LAN
Access
Link
Customer
Data WAN
X
Data
Router
SBC
IP PBX
Verizon IP Network
With IP Trunking
Services
IP Trunks
enabled on
Verizon network
Florida
Branch Site #2
Verizon maintains
Gateways to
the PSTN
Alternate Site
Texas
PSTN
Customer
Data LAN
Data
Router
IP PBX
Branch Site #1
Branch Site #3
SBC
Incoming and
Outgoing Calls
California
Note: Premise based SBC and interop testing required for Automatic Failover
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INTELLIGENT COMMUNICATIONS
Reduce/Eliminate Enterprise Hardware
DS1 Enterprise Examples
Configuration
G650 MGs
Circuit Packs/Media Modules
Savings
(List)
500 Stations - 50 Trunks Enterprise
TDM Stations
T1 Trunks
2
21 - 24 port DCP circuit packs
3 - DS1 interface cards
---
TDM Stations
SIP Trunks
2
21 - 24 port DCP circuit packs
2 - CLAN
2 - 320 IP Media Resource
-$29,465
IP Stations
SIP Trunks
1
TDM Stations
T1 Trunks
43
TDM Stations
SIP Trunks
39
500 - 24 port DCP circuit packs
2 - CLAN
39 - 320 IP Media Resource
-$507,615
IP Stations
SIP Trunks
4
49 - CLAN
2 - 320 IP Media Resource
$2,323,685
© 2007 Avaya Inc. All rights reserved.
Benefits of IP Trunking
2 - CLAN
Reduce HARDWARE
components
1 - 320 IP Media Resource
Reduce
FOOTPRINT requirements
12,000 Stations - 1,200 Trunks Enterprise
Reduce POWER consumption
500 - 24 port DCP circuit packs
Reduce MAINTENANCE
charges
62 - DS1 interface
cards
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$74,660
---
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INTELLIGENT COMMUNICATIONS
IP Trunking Simplifies Network Management
Enables an end-to-end solution
Drives operational efficiencies
and helps
control costs
Helps address business
continuity needs
Leverages IP backbone to
access PSTN services
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INTELLIGENT COMMUNICATIONS
Burstable Enterprise Shared Trunks (BEST)
Meeting Your Business Needs
BEST is a new service enhancement for Verizon VoIP services
which allows you to leverage trunking resources.
Verizon dynamically monitors use of
concurrent call ports across all your locations
and allows a location to ‘burst’
over the quantity ordered if ports are idle
at other locations
You can better utilize your voice networks by
accessing pooled resources across
your enterprise
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BEST at Work
Large National Retail Chain – Customer Application
Verizon’s IP Trunking
and BEST Solution
Business Problem
Challenged with managing voice
communications for more than
1,000 stores distributed nationwide
Supporting a variety of key telephone
systems
Required average of (12) local
telephone lines, sized for high peak
– Required separate telephone
numbers and ‘hunt groups’ for
departments
– Low traffic efficiencies
Purchased local lines from variety
of ILECs, with no common
contract/offer; difficult to manage
© 2007 Avaya Inc. All rights reserved.
Allowed customer to manage voice
communications across the enterprise
Provided single solution/single contract
for all local service requirements
Optimized customers local resources
since peak busy hour; could be shared
across time zones
– Reduced number of lines required
at each site from 12 to 5
– Cost savings justified upgrade of
data network plus an additional
25% savings
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INTELLIGENT COMMUNICATIONS
IP vs. TDM Trunking
Five Year Costs, Savings, and Payback
IP Trunking
Monthly Recurring Charges
Item Description
NRC's
Qty
Unit Cost
Total Cost
Simultaneous Calls
1,352 $
31.50 $
42,601
Svc. Estab. Fee
$
DID's (Blocks of 20)
$
5.63 $
Off-net domestic LD minutes
$0.023 $
Access, PIP Port, Gold CAR
$
CPE and Implementation
$ 1,200,000
$
Other (describe)
$
Other (describe)
$
Other (describe)
$
Totals
$ 1,200,000
$
42,601
Total five-year cost including capital expenses and operating expenses
$ 3,756,036
Total Costs and Savings over Five Years
IP Trunking
TDM Trunking
Savings
Payback month
$
$
$
3,756,036
6,048,000
2,291,964
21
62%
100%
38%
TDM Trunking
Item Description
Local PRI's
LD PRI's
Analog POTS lines
DID's (Blocks of 20)
NRC's
Monthly Recurring Charges
Qty
Unit Cost
Total Cost
168 $
600.00 $
100,800
$
250.00 $
$
$
5.63 $
-
LD minutes -InterState
$0.023
LD minuter - Intrastate
$
0.05
Maintenance
Totals
$
Total five-year cost including capital expenses and operating expenses
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$
$
$
$
$
100,800
6,048,000
Local TDM Call Paths =
LD TDM Call Paths =
Total TDM Call Paths
Total BEST Call Paths
(65% Reduction)
3,864
3,864
1,352.40
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INTELLIGENT COMMUNICATIONS
How Does IP Trunking Work with Avaya?
Rob Martinez – Solutions Architect
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INTELLIGENT COMMUNICATIONS
Verizon Business and Avaya
Two of the most trusted names in communications,
Verizon Business and Avaya,
are working together with a single purpose –
to help you advance your business forward
by delivering comprehensive products
and robust support for your IP Communications system.
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Certifying IP Trunking with Avaya Communication
Manager and other products
Avaya Platinum Reseller
– 197 Avaya Product Authorizations held by 42
employees
– 120 Certifications held by 28 employees
– Dedicated Avaya Sales & Engineering Resources
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INTELLIGENT COMMUNICATIONS
Verizon Business and Avaya
Partnership Progression
http://www.verizonbusiness.com/about/news/displaynews.xml?newsid=23713&mode=vzlong&lang=en&width=530
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