Transcript 'EA @ QUT' - Home

CRICOS No. 00213J
Queensland University of Technology
EA@QUT
Presented by:
Joe Dascoli
Ian McDonald
CRICOS No. 00213J
Queensland University of Technology
The Context
• What is it
• How QUT has approached it?
• Some diagrams
• People and process at the centre
• Questions
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EA - What is it?
• EA is as much about the purpose, structure, and
functioning of medium and large enterprises as it
is about the systems and technologies that
support those enterprises
•
An Introduction to Enterprise Architecture, Scott A. Bernard
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Enterprise Architecture
Teaching and learning
Student life cycle
Research
Community
service
The processes, functions and partnerships/
relationships needed to do business - business
functions, management processes
The policy, governance and stewardship
around information
The collection of current and planned applications
that support the business/ information
requirements - corporate systems, integration EAI,
reporting BI, workflow, eCommerce, Portal
technologies, CRM tools and technologies
Infrastructure
Technology – Oracle database and tools
Hosts – Sun/Compaq
Communications - standards
Network - Internal & External
Primary
data
source
Primary
data
repository
Supported
by agreed
business
processes
CobIT Framework
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Conceptualizing Complexity
Users
User Agents (Tools, Applications, Portlets, Rich Clients, etc.)
Domain Services
Learning Services
Research
Services
Administration
Services
Etc…
Security Services
Messaging Services
Etc…
Common Services
Resource
Services
Source JISC
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Key Roles for a Future-Proof IT
Organisation
IT Leadership
CIO/Office of the CIO
Visioning
Visioning
Effective Governance
Fusing IT/biz strategy
Balancing supply/demand
Team building
Managing change
Architecture
Development
Standards
3
2
1
Policies
Planning
Planning
Architect
Security
Demand Side
Supply Side
ESPs
Vendor Management/
Strategic Sourcing
Contract
3
management
2
Performance
1
management
Vendor
Relationship
manager
Management
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Research &
Business Enhancement/
Technical Development
Solutions
Advancement
Project
Innovation
Technology
3
management
3
Tracking
2
2
Process
1
Prototyping
coordination
1
RelationTechnical
Quality
ship
Centers of
specialist
assurance
manager
excellence
Benefits
Realization
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BUs
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Gartner "Hype Cycle”
Technology
Trigger
Peak of
Trough of
Inflated
Disillusionment
Expectations
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Slope of
Enlightenment
Plateau of
Productivity
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Plan – Cater for adopting technologies at different stages of maturity
ADMINISTRATION
plan
pilot
not in use
watch
LEARN / TEACH
focused use
enable
experiment
play
conceptualise
build
Chaotic
Sandpit


use
Healthy
Hothouse




adoption
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Disciplined
Engine Room
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transition
maturity
lifecycle

real world
broad use
leverage
RESEARCH
sell
exit research
contribute
commercialise


adopt
use
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Design the Solution – inferred from
Architectural Principles
Profile
Chaotic Sandpit
Healthy Hothouse
Principles
Stickiness
freedom to choose anything;
many competing options
fewer "recommended" options
competing for predominance
one "approved" solution; focus on
enhancing user-friendliness
Accessibility
access can be granted to
anyone inside or outside of QUT
at the discretion of the
Responsible Officer1; little
assurance of the identity of
users
access subject to broad policies,
with a reasonable degree of
control over establishing and
asserting the identity of the
people granted access
access monitored and controlled,
subject to business rules; level of
assurance of identity mandated in
policy
Adaptability
informal, rapidly-evolving
requirements and functionality;
many technologies on trial;
users free to configure, modify
functionality or code
requirements loosely managed;
technology adoption loosely
planned; configuration,
customisation and development
efforts are coordinated
requirements formally managed;
technology adoption formally
managed with an investment/
portfolio management process;
modifications, customisation or
configuration must be supported
with clear business cases
recommended, wherever
possible
mandated
as appropriate
mandated by policy
Interoperability desirable but not mandated
Security and
Privacy
1
Disciplined Engine
Room
low to non-existent
Responsible Officer – person/role responsible for the solution or system; could be any academic, research or administration staff member, or in some cases students
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Architecture components
• Business directions – blueprint, high level plans, IT
strategy
• IT Governance process
–
–
–
–
–
•
•
•
•
Reviews opportunities
Reviews projects
Reviews contention for scarce resources
Directs effort to Blueprint/business goals and planned outcomes
PMF for project portfolio management
Connecting the IT leadership community
A change process
Visible planning – roadmaps – for each layer
Review realisation of benefits and intended outcomes
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Teaching and learning
Student life cycle
Research
Community
service
QUT BluePrint, high level plans, IT Strategy,
governance process, BSI and process reviews
The policy, governance and stewardship around
information = data custodians, data quality groups,
the set of principles
Corporate systems register, associated integration
Infrastructure
Roadmaps – component architects/ technology
custodians
I
T
G
o
v
e
r
n
a
n
c
e
IT Governance
VCAC
Web
Governance
Group
PRC
(Council)
ViceChancellor
DVC (TILS)
Physical &
Virtual C’tee
IT Advisory
Committee
Project
Portfolio
Office
Federated IT
Leaders
Director
Library
Director
TALSS
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Director
ITS
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IT
Consultative
Group
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Vice Chancellor’s Advisory Committee (VCAC)
Chair
Chair
Physical and Virtual Committee
Member
Chair
IT Advisory Committee (ITAC)
Member
Chair
Federated IT Leaders
Member
Chair
IT Consultative
Group
Member
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Member
Chair
Chair
Service Desk
Management Group
Laboratory Group
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Vice Chancellor’s Advisory Committee (VCAC)
Chair
Chair
Physical and Virtual Committee
Member
Chair
IT Advisory Committee (ITAC)
Member
Chair
Chair
Web Governance Group
Member
Member
Chair
Chair
Web Site
Co-ordinators Group
(proposed Oct 2005)
Project based
steering committees
and working parties
Ø
Ø
Ø
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Web Information
Behaviour Steering
Committee
Web Content
Management System
Steering Committee
Home Site Design
Group
Web Governance
Framework
WorkingParty
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Vice Chancellor’s Advisory Committee (VCAC)
Chair
Chair
Physical and Virtual Committee
Member
Chair
IT Advisory Committee (ITAC)
Chair
Member
Member
Chair
Priority Setting
Sub-committee
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Vice Chancellor’s Advisory Committee (VCAC)
Chair
Chair
Physical and Virtual Committee
Member
Chair
IT Advisory Committee (ITAC)
Chair
Member
Member
Member
Chair
IT Management
Team
Chair
Member
Member
Technical
Infrastructure
Development Group
Member
Member
Chair
Service Change
Management Group
Chair
Service Quality
Teams
Ø
Ø
Ø
Ø
Ø
Ø
Ø
Ø
SOE Management
Team
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Email
Diary
Virtual
IT Security
Virus Team
Integrated Service
Reliability
Access and Identity
Mobile and Off
campus access
Internet Access
Services
Smooth Start
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Change process
• Change to aspects of current EA thinking is via
– Change emerges via major IT projects and emerging technologies
which may impact on various roadmaps
– Regular meetings of the individual technical architects who have
ownership of individual roadmaps review detail, impact and opportunity
of possible change
– Recommendation will go back to individual service owners regarding
support or otherwise for particular options
– Individual roadmap owners are then responsible for embedding agreed
change in the next roadmap version
• An example would be the decision to deploy MS Exchange as a
substantial piece of the infrastructure baseline and the introduction
of its particular technology protocols.
• This approach to EA is probably best described as people-centric
with sufficient attention to the traditional detail to enable the
organisation to be agile in its approach to change. It is
complimented by formal embedding of roles of system and
information custodians in the mix of people responsibilities.
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Governance Framework
Enterprise
Business
Architecture
Enterprise IT
Architecture
Asset
Management
Plan (IT)
Project
Management
Framework
Enterprise Data
Architecture
IT Vision &
Strategy
Support, TILS
and ITS
Plans
Operational
Implementation
& Maintenance
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ITIL
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Enterprise IT Architecture
Architecture Governance & Management
+
Personalise/Customise
Identity and Access
Management
Transaction Services
Communication Tools
Enterprise Data Environment
Information Resources
Network
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Security
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IT
Roadmap Architect:
Roadmap
Corporate Information Systems
2004
2005
2006
Joe Dascoli
2007
2008
Electronic Business Services
Blueprint Objective
1.0 Build our research capacity
in selected areas
Student System
Finance System
HR System
Research Management System
Facilities System
QUT Virtual
Business Intelligence
2.0 Strengthen our reputation
for quality teaching and
learning and provide one
of the best learning
environments in Australia
Collaboration
QUT Virtual
Business Intelligence
Web Based Ontology
Data Integration
Interfacing
Integration
Immersive
Personalisation/Customisation
Identity & Access Management
Ubiquitous Delivery of Services
Information Delivery Using Emerging Technologies
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3.0 Strengthen the "real world"
positioning in teaching and
research through better
partnerships across
internal and external
boundaries
4.0 Integrate information and
communications
technology into our
teaching, research,
business support functions
and infrastructure.
5.0 Develop environments that
foster and reward highquality scholarship and
that build a sense of
community
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(Template 2) QUT Confidential
IT
Roadmap Architect:
Roadmap
Access Management
2004
2005
2006
2007
2008
Blueprint Objective
Principals and Architecture
Ease of Access
Reduced Sign-on (was Single Sign-on)
Credentials Management
Password Alternatives
Anywhere and Device / Authorization
Authorization
Federated Authentication / Authorization
Network Access: Wireless, Wired, Remote
Current and Compliant
Monitoring, Logging, Reporting and Auditing
Rationalize / Retire / Replace older technology
Security and Privacy
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(Template 2) QUT Confidential
IT
Roadmap Architect:
Roadmap
Security
Barry Lynam
Status: Working Hypothesis
2004
2005
2006
2007
2008
Technology – Effective Tools
Network Intrusion Prevention
Security Event Mgt/Event Correlation
Policy Compliance Software
QUT Certificate Authority Update
Update Firewall Hardware
Wireless Access point Detection
Blueprint Objective
Supporting the
Governance
Process
1,2,3,4,5
People – High Awareness
Senior Staff Awareness
1,2,3,4,5
Staff On-line awareness training
Improved Student awareness
Operations – Policy and
Procedure Risk Assessments Risk Assessments Risk Assessments
1,2,3,4,5
Change Management Procedures Template
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QUT Confidential
IT
Roadmap Architect:
Roadmap
QUT Network
Peter Kurtz
Status: Working Hypothesis
2009
2005
2006
30% Wireless
Coverage
45% Wireless
Coverage
55% Wireless
Coverage
70% Wireless
Coverage
85% Wireless
Coverage
33% Network
Refresh (100M)
66% Network
Refresh (100M)
100% Network
Refresh (100M)
Next 3 year
Refresh Cycle
66% Network
Refresh (1G)
2007
2008
Central Hosts
Upgrade (1G)
Investigate network authentication (802.1x)
Faculty and Divisional Building Network Link Redundancy
Implement IP Subnet Renumbering Plan
Upgrade Campus Routers
at GP, KG, CA, CB
4.0 Integrate
information and
communications
technology into
our teaching,
research,
business
support
functions and
infrastructure
Next 3 year
refresh cycle
WAN Upgrade - Inter-Campus
Fibre links
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Blueprint Objective
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Upgrade
Campus Link Capacity (10G)
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QUT Confidential
IT
Roadmap Architect:
Roadmap
Storage and Data Management
2005
2006
2007
Greg Palmer
2008
2009
Storage Refresh and Expand
Backup Hardware Refresh and Expand
4Gb/sec SAN
iSCSI
10Gb/sec SAN
Backup to Disk
Review of Backup/Recovery Solution
Tape Libraries into Storage Area Network
Link KG and GP storage facilities with Muxes
Link KG and GP SANs
Inter Campus SAN based Backup
Data Replication
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Status: Working Hypothesis
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QUT Confidential
Status: working hypothesis
Message in a Bottle
Owner: Terry Smith
Messaging Roadmap
2004
2005
backend
Move from Steltor
to Oracle
Corporate Time
Desktop
Move from
Eudora to
Outlook
Oracle
Corporate
Time v9
Investigate
PDA-toOutlook Sync
Mobile
Investigate and
Implement Instant
Messaging
Outlook enabled
for email and
diary
Implement
PDA-toOutlook Sync
2006
Investigate
and
Implement
SMS
Strategic
Objective
Voice over IP and
voicemail
implementation
Fax in Oracle
Corporate Time
Implementation
Outlook enabled
for email, diary
fax, instant
message, and
voicemail
Combined
Electronic
Communication
Technology
Student to
Lecturer SMS
via Web
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Queensland University of Technology
Enterprise IT Architecture
Architecture Governance & Management
Directory Services
Personalise/Customise
Identity and Access
Management
Authentication
TransactionQUT
Services
Access
Communication
Tools
TRS/Account
Provisioning
Enterprise Data Environment
Information Resources
Network
Security
Queensland University of Technology
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Enterprise IT Architecture
Architecture Governance & Management
Desktop SOE
QUT Virtual
Personalise/Customise
Identity and Access
Management
Student Laboratory SOE
Transaction Services
Communication Tools
Enterprise Data Environment
Information Resources
Network
Queensland University of Technology
Security
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Enterprise IT Architecture
Architecture Governance & Management
Library Resources
Corporate Reporting
Personalise/Customise
Identity and Access
Management
Knowledge
Management
Transaction Services
Communication Tools
Enterprise Data Environment
Information Resources
Teaching
Resources
Network
Queensland University of Technology
Security
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Enterprise IT Architecture
Architecture Governance & Management
Student Information
Research Information
Personalise/Customise
Identity and Access
Management
Human Resource
processing
Transaction Services
Communication Tools
Financial Information
Enterprise Data Environment
Information Resources
Work Flow
Online Learning and
Teaching
Network
Security
Queensland University of Technology
CRICOS No. 000213J
Enterprise IT Architecture
Architecture Governance & Management
Email
Fax
Personalise/Customise
Identity and Access
Management
Diary
Telephony (fixed & mobile)
Enterprise Data Environment
Information Resources
Video Conferencing
Transaction Services
Communication Tools
Access Grid
Network
Security
Queensland University of Technology
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Enterprise IT Architecture
Enterprise Services Systems
(Central Host)
Architecture Governance & Management
Information Resources
Personalise/Customise
Identity and Access
Management
Backup Management
Transaction Services
IT Facilities Management
Disaster Recovery
Communication Tools
Enterprise Data Environment
Storage Network
Network
Security
Queensland University of Technology
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Enterprise IT Architecture
Architecture Governance & Management
Telephone Call Billing
Infrastructure
Enterprise Data Environment
PABX Infrastructure
Off campus QUT Dial-in
Access Infrastructure
Internet Access &
Accounting Infrastructure
Personalise/Customise
Core Network Infrastructure
Wired Access Infrastructure
Identity and Access
Management
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Security
Off campus Golbal Roaming
Software
Communication Tools
Off campus Secure Access
Infrastructure
Transaction Services
Wireless Access
Infrastructure
Queensland University of Technology
Information Resources
Network
Enterprise IT Architecture
Architecture Governance & Management
Patch Management
Network Security
Personalise/Customise
Identity and Access
Management
Desktop
Configuration
Enterprise Data Environment
Information Resources
Server Configuration
Transaction Services
Virus Management
Communication Tools
Network
Security
Queensland University of Technology
CRICOS No. 000213J
Enterprise IT Architecture
Architecture Governance & Management
+
Personalise/Customise
Identity and Access
Management
Transaction Services
Communication Tools
Enterprise Data Environment
Information Resources
Network
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Does it work?
• Strengths –
–
–
–
–
Ownership by CIO
Commitment of people to individual layers of the framework
Lightweight approach and minimal bureaucracy
High level description that can be informed by emerging best
practice
– Accountability across organisation
– No particular deep level organisational structure that can provide
impediments to progress
– Accommodates best-of-breed approach to IT
• Weaknesses –
– At times has to be reactive
– Requires appropriately skilled individuals to make model work
effectively
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CIO Comments
• "QUT's institutional strategy at the highest level (the
QUT Blueprint) mentions as one of five objectives the
need to "integrate technology into our teaching,
research, business/support functions and
infrastructure". The Information Technology Strategy
2007-2011 in support of this objective indicates our
intention that we will be confirming an explicit enterprise
architecture and processes for its use as a governance
tool, and providing for its annual review and refresh."
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CIO Comments
• Further ... "this will be measured by the use of
the enterprise architecture in QUT's IT
governance processes.
• That this is a leading strategy for the next few
years is unsurprising. Our information
technology environment has grown more
complex by the year, and the need to be explicit
about our framework for development, and our
conceptual design for our systems, services and
technology is greater than ever“.
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Questions ?
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