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Equipping Your Mobile Workforce for a Seamless Customer Experience in an Unsecured Wireless World Dr. Simon Blake-Wilson Chief Security Advisor A Changing Wireless World Tomorrow Customers Enterprise SMB Applications Web Browsing M-commerce Vertical(s) Consumer Gaming Content Video Consumer VerticalSimple Apps specific Yesterday Wireless Business “Access” OneVoice Integrated Teen/Youth Photos Size Fits voice/data All Limited PDA Phone Circuit Public IP Core Smart Phone DataWiFi Bluetooth capable WLAN Phone Camera 2.5 G Increased Phone WWAN Device “Wireless Fragmentation Fabric” Terminals Source: Yankee Group Computer 3G WWAN Networks Distributed Workforce Leads to Data Everywhere “75% of enterprises use “Over 93% of enterprises have remote VPN access to support outworkers” outworking employees” “CIO's plan to increase number of remote access users by 10% or more over the next year” “On any given day, over 35% of US workers not in their corporate office” “In 2003, 54% of enterprise employees worked from home on a regular basis, and growing” Sources: Research Concepts 2003; Routing Technology Group 2004; AT&T/Economist Survey 2003; Network World 2003; UBS Investment Research 2004 Mobile Workforce Challenges • Right information at the right time (customer facing & decision support) • Multiple devices & data synchronization • Security • Regulatory compliance • TCO of existing solutions • Connectivity Mobile Computing Security Challenges • Loss/theft of mobile devices • Impersonation • Introduction of malware into corporate network • Limitations of boundary protection • Users do not follow security policies Route1 Seamless WorkspaceTM Designed to meet all outworker requirements without any applications or data in the field: • Mobi Interconnect Exchange (MIX) for communications security (PKI SSL), session management, auto update • Mobi Relay Proxy (MRP) connects remote devices behind firewalls • Any Connection: Cellular, WiFi, WiMax (when available), LAN Route1 Location-Free Desktop A complete integrated offering for MS Windows: • MobiBook PRO WinCE.Net device, diskless, wireless, touch-screen, long battery life, semi-ruggedized • MobiRemote & MobiHost software for logon, user/device authentication, remote data trace removal • MobiNET enabled Addressing Connectivity Challenge Source: Lucent / Route1 Minimum Data Throughput Performance (Europe Study) Minimum Data Throughput for Mobi 2MB/s Likely Operating Range Peak Rates 1MB/s Mobility Mobility Mobility Mobility Mobility Mobility Mobility Mobility Mobility 384kbit/s GSM CDPD IS-95 IS-136 GPRS EDGE Cdma 2000 1X UMTS/WCDMA Cdma 3G1X-EV 128kbit/s Landline Landline Landline Landline 64kbit/s Analog Modem ISDN Cable Modem ADSL 28.8kbit/s 9.6kbit/s Technology Operating Environment Data Performance Operating Range Addressing Mobile Security Challenges Encrypted IP communications from Desktop to Mobi Device via SSL Addressing Security Challenges (cont.) • Sensitive applications & data are never stored on remote devices • Certificates & multi-factor authentication support prevent impersonation • Limited nature of information exchange prevents malware introduction • End-to-end security from remote to host enables “boundaryless security” • Packaged offering increases ease of use & prevent policy circumvention Work Outside Your Office Just Like You do Inside! • • • • • • • All applications & data remain behind the firewall Desktop, Blade PC, Blade Server Any network Any location Real-time Secure Locate/shut down lost or stolen device Route1 Remoting for Seamless Customer Experience. Summary • Mobile workforce can mean increased productivity & revenue • Enabled by today’s & tomorrow’s wireless networks • Significant challenges, but not insurmountable