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NC Digital Government
Wireless Trends and Solutions
Presented By:
Doug Clark – AT&T Mobility
Applications Consultant
Copyright © 2006 AT&T. All rights Reserved.
Agenda
•
AT&T Mobility NC Network
•
Trends with Mobility
•
What mobility can do for Government Examples:
Public Safety
– Case Management / Inspections
– Fleet Management
– Traffic Management
–
•
How to Enable?
Value Drivers
– Outcome of Enablement
– Methodology to Enable
–
•
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Conclusion / Questions
Copyright © 2006 AT&T. All rights Reserved.
NC – AT&T Mobility’s network is a reliable foundation to
deliver high-quality voice and data solutions
Built on the GSMTM - global standard
• Economies of scale
• Global compatibility
Launched 3G Technology in select
markets
-Charlotte Market
-Greensboro, NC
There are 1.23 million users of the network
deployed in NC
-Raleigh, NC
All digital network – where voice there is
data coverage
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Coverage is not available in all areas.
Copyright © 2006 AT&T. All rights Reserved.
Mobile data use is growing in the U.S.
72%
76%
64%
57%
61%
55%
2%
2003
62%
60%
4%
2004
Use wireless data
11%
14%
2005
2006
Have mobile, don't use data
Base: All North American households
Source: Forrester’s Consumer Technographics® 2003-2006 North American Benchmark Surveys
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Copyright © 2006 AT&T. All rights Reserved.
Adoption Faster Than Planned
“What percentage of companies are in the deployed, in production or
upgrade underway adoption stages of the following mobile
technologies?”
Increase from 2004*
13%
4%
17%
Wireless email
1,000 to 4,999 employees
Personalized
contacts and
calendar
33%
18%
21%
Content/
information for
employees
21%
20%
21%
Sales force
automation
10%
14%
4%
Customerfacing
applications
5%
12%
15%
Instant
messaging
5%
8%
11%
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5,000 to 19,999 employees
20,000 or more employees
Base 702 telecom decision-makers at
North American enterprises
*Base 875 telecom decision-makers at
North American enterprises (multiple
responses accepted)
Source: Forrester’s Business
Technographics* May 2005 And
European Network And
Telecommunications Benchmark Study
*Source: Forrester’s Business
Technographics April 2004 North
American Benchmark Study
Millennials — the next generation of workers —
create demand for mobility:
•
Born between 1980 and 2000
•
Lack skills and experience of retirees, but use technology
to fill the gap
•
Have innate ability to use technology
•
Comfortable multitasking
•
Literally demand interactivity as they construct knowledge
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Mobility is a 2007 priority for 25% of firms
February 2007, Data Overview “2007 Enterprise IT Budget Outlook: North America”
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Solutions Brief: Public Safety
Description of Application
Provides law enforcement and first responders mobile access to mission-critical databases and provides
dispatching and messaging capabilities. Allows timely submission of incidents, traffic stops and investigations
which are immediately available to other units.
Problem / Challenge
Wireless Enablement
Post-Wireless Result
DEVICES
•Personal data cannot be transmitted over two-way radio
systems as eavesdroppers monitor police channels
•Fire commands need high-res floor plans immediately
•Private data networks have limited coverage and are low
bandwidth.
•Use external wireless modem in conjunction wit MDT or
laptop to enable access to AT&T Mobility’s data network
•Enhance CAD, RMS and NCIC/DMV inquiry tools to for
mobile applications
•Install security applications
•Add fingerprint scanning, printers and other peripherals
•Dispatches and personal inquiries are data-encrypted and
cannot be eavesdropped
•Photographs and floor plans are downloaded easily
•Data accessible anywhere AT&T Mobility provides coverage
•Incident information available to field units immediately
upon being entered into system
SOFTWARE
Law Enforcement software
specializing in DoJ and mission
critical database inquries
Leader in encrypted Virtual
Private Networking
middleware. Meets DoJ
requirements
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Copyright © 2006 AT&T. All rights Reserved.
Deployments
Connecticut Capital Region
of Governments
CAD and NCIC/DMV Queries
Captian –Telepartners
Massachusetts State Police
NCIC/DMV Queries
Biokey
Honolulu Police Dept.
CAD and NCIC/DMV Queries
Motorola CAD RMS – Ecutel
Florida Highway Patrol
NCIC/DMV Queries
SmartCop – IBM WECM
NETWORK
AT&T Mobility is the largest
carrier in the US and is a leading
provider under the WSCA
purchasing agreement. It also
provides products and services
under the GSA schedule
Description of Application
Solutions Brief: Case
Management
Provides social workers and parole officers the ability to manage and update individual case files in the field and
update information to centralized databases.
Problem / Challenge
•Paper based forms must be keyed into mainframe causing
delay and backlogs in updating case files
•Frequent errors in transcribing handwritten forms cause
additional delays and corrupted records
•No way to verify when case workers visit families
•Lack of central tools causes duplicate appointments
Wireless Enablement
•Use wireless PDA or laptop with wireless data cards to
enable access to AT&T Mobility’s data network
•Install database and/or collaboration S/W application for
remote access
•Install remote access capability and security tools
•Add GPS peripheral for time and position information
Post-Wireless Result
•Real-time data allows social workers to assess environment
for child and to quickly reassign child to different family
•“No-shows” updated in local NCIC database in real-time
•Improved efficiencies to do more interviews in a day
•GPS positioning verifies time and place of case worker
DEVICES
SOFTWARE
VPN software provide secured
access of existing parole databases
Most state parole systems have Web enable their
host applications. Users can log on to the system
through a browser over AT&T Mobility network.
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Copyright © 2006 AT&T. All rights Reserved.
Deployments
State of Tennessee
Dept of Probation
Laptops with AT&T
Mobility Data Cards
Results: Maximizes
field time – less time in
office; eliminates
transcription errors;
Improved public safety
by delivering real time
information on
probationer status
NETWORK
AT&T Mobility is the largest
carrier in the US and is a leading
provider under the WSCA
purchasing agreement. It also
provides products and services
under the GSA schedule
Description of Application
Solutions Brief: Fleet
Management
GPS modems provide map coordinates and time stamps of agency vehicle locations based on user-defined
parameters. Exception reports or alerts can be generated to notify fleet managers of vehicles outside pre-defined
“geo-fence” or routes. Vehicle location data can be time stamped and recorded in archives for future reference.
Problem / Challenge
•Need to prove agency vehicle stop or performed its
assigned services other than driver’s record
•Parents expect school districts to know where buses are
•Reduced budget mandates increased efficiencies
•Eliminate deadheads or repeat runs due to citizen
complaints that service wasn’t performed
Wireless Enablement
•Integrated GPS receiver and AT&T Mobility Data
•Install mapping software or subscribe to hosted service
•Install sensors and optional emergency button
•Define reporting requirements, and frequency of polling
•Define route, landmark or fence polygons for exceptions
Post-Wireless Result
DEVICES
•Able to answer liability claims with vehicle time/location data
•Eliminate driver logs and increase stops/service call per day
•Improved driver and passenger safety
•Locate lost, stolen, or unaccounted vehicles
•Improved driver compliance to agency vehicle policies
•Reports used to analyze route efficiencies and exceptions
SOFTWARE
CompassCom enables the use
of location based data for
enterprise solution providers.
See Compass.com
Customizes GPS hardware, and
software platforms for school bus
operations. See www.synovia.com
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Copyright © 2006 AT&T. All rights Reserved.
Deployments
State of Kentucky
Dept of Corrections
WebTech Wireless devices
Real time verification of prisoner
location during transport
Pinpoints alert message should
prisoner overcoming officers
Chicago Department of Streets
and Sanitation
WebTech Wireless
Verification of refuse collection
stops
City of San Diego –
Environmental Services
By determining closest vehicle to
customers, reduced number of
routes, mileage traveled daily
travel and and fuel expense.
NETWORK
AT&T Mobility is the largest
carrier in the US and is a leading
provider under the WSCA
purchasing agreement. It also
provides products and services
under the GSA schedule
Description of Application
Solutions Brief: Traffic
Management
Using sensors and wireless machine-to-machine devices, collects and transmits critical information to monitor and
manage traffic in real time. Traffic data used to provide instructions to traffic signals at high-volume times, updating
public road signs, incident management, traffic planning, news partners and to meet state requirements for
highway traffic data collection for tax purposes..
Deployments
Problem / Challenge
Wireless Enablement
•States require reporting vehicle counts and classifications
•Commuters want real-time traffic information and alerts
•Legacy hardware can not provide the type of data required
•Cost of leased circuits to sensor collectors and message
boards is cost=prohibitive in many cases
•Install wireless units where copper or fiber options are not
available or cost-effective
•Wireless updating of driver information road signs
•Transmit sensor and message board data over the AT&T
Mobility IP Network.
Post-Wireless Result
•Vehicle count data transmitted to databases automatically.
• Able to wirelessly send incident information to driver
message signs
•Use of wireless allows for more detection loops, faster
implementation and more capability
•Leased line expense reduced
DEVICES
INTEGRATION
Provides cutting-edge wireless solutions with seamless
integration allowing customers to easily track, monitor,
collect and control their data. From traffic management to
utilities, InfoTek provides cost-effective solutions and
improved efficiency.
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Copyright © 2006 AT&T. All rights Reserved.
California
Department of
Transportation
(Caltrans)
UC Berkeley PATH
and CCIT
• b
CA Metropolitan
Traffic Commission
Alameda County CMA
Washington State
DOT
•Kitsap County
•WESTCAT
NETWORK
AT&T Mobility is the largest
carrier in the US and is a leading
provider under the WSCA
purchasing agreement. It also
provides products and services
under the GSA schedule
Understanding Fundamental Value Drivers
A real time wireless solution provides…
Ability to access business information at the point of need and update it in real time
• Mobile employees can access and update information without the time and expense of travel
• Mobile employees can access and update information without engaging back-office staff
• Information they access or provide is more up to date and more accurate
Optimization across the dispersed employees, assets and customers
• Employees’ activities in the field can now be coordinated in real time
• Asset location and status; inventory quantity, quality and location
• Customers-facing employees can now access data and knowledge from across the
organization in real time
• Routine tasks such as data capture, data entry and print can now be done immediately when
needed and in one step rather than over time in various places across the organization
Faster and more effective response to change
• Employees across the company learn about important changes faster and can respond to
them faster and more effectively
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Copyright © 2006 AT&T. All rights Reserved.
Reaping the Benefits of Enterprise Mobility
Business Processes
with Highest ROI
Public Safety
Inspections / FFA
Traffic Management
Case Worker / FFA
Fleet Management
Collaboration and Workflow
Data Capture & Remote Access
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Business
Benefits
IMPROVED PRODUCTIVITY
 More items / day
 Reduced re-work
 Better vehicle / asset utilization
 Downtime converted into productive time
COST REDUCTION
 Savings in time/expense of travel
 Lower back-office support cost
 Telecom cost reduction
 Inventory reduction
 Reduced reliance on overtime
IMPROVES EFFICIENCY
 Enhances inter-agency collaboration
 Real-Time Decision Support
 Ad Hoc Emergency Response
CUSTOMER SATISFACTION
 More professional image
 First-time fix
 Reduced cycle time
INNOVATION / EXCELLENCE
 Differentiation in the Government Sector
 Greater employee satisfaction and
retention
Copyright © 2006 AT&T. All rights Reserved.
Customer
Deployments
Tampa Code Enforcement &
Inspection
Reduced paperwork and
shortened report turnaround
times
Capital Region Council of
Governments
CAD and NCIC/DMV Queries
Captian –Telepartners
Chicago Department of Streets
and Sanitation
WebTech Wireless
Verification of refuse
collection stops
State of Wisconsin
Statewide Emergency
Management
Wireless Strategy Implementation Flow
DEFINE
DESIGN
DEPLOY
• Wireless strategy
• Objectives
• Business Case
• Business & Technical
Requirements
• Pilot
• Development and
Integration
• Deployment Support
KNOWLEDGE BASE
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Copyright © 2006 AT&T. All rights Reserved.
SUPPORT
• Measurement
• Tracking
• Reporting
Questions ????
Copyright © 2006 AT&T. All rights Reserved.