Transcript EMC Smarts Initiatives

EMC Smarts
Managing IT From A Business Perspective
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EMC Smarts Overview
 Executing on Vision
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LEADER
– Automate management of dynamic
distributed systems
– Integrate IT with business
– Automate, abstract, and analyze
 Executing on Growth
– Recently acquired by EMC
– Thousands of customers worldwide
Performance
– Build intelligence into software that
adapts automatically
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EMC SMARTS
Entuity
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Magnum
Technologies
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Micromuse
IBM Tivoli
CA
HP
Concord
BMC
Software
Aprisma
CHALLENGER
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FOLLOWER
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80
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Presence
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Broad Customer Base, Strategic Partners
Global
Enterprise
Financial
Health
Care
Service
Providers
Government
& Education
Partners
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EMC Smarts Today
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A thriving business in real-time
fault management
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Focused on
The
Business
– Managing the infrastructure
– Managing the applications
– That support the business
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Adds new independent
growth vector to EMC
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Provides key components to
delivering the ILM vision
Applications
& Services
Information
Infrastructure
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EMC Heritage: Information Management
 But in IT, everything’s
connected:
The
Business
– Information
– Applications
– Infrastructure
Applications
& Services
Information
Infrastructure
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Today’s Business Challenges and Initiatives....
Data Center Consolidation
The
Business
Bridge the gap between the
data center and the NOC
Application Rollout
Quickly deploy applications
and manage their performance
ITIL
Implement IT
management best
practices
Applications
& Services
Information
Compliance issues
Network upgrade
Take advantage of the latest
technologies – VoIP, MPLS, WI-FI
Infrastructure
>20,000 regulations
worldwide: HIPAA, SARBOX,
Basel I of II...
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What’s Missing – All Other Products
Display
?
No built-in analysis — ongoing rules-writing required
Data & Event Collection
Databases
IDS
Firewalls
Servers
Applications
Switches Telephony Video
Optical
Routers
Storage
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Managing Services In Real Time
With patented, industry-leading technologies
Automated Actionable Intelligence
Display
Analytics
Codebook Correlation Technology ™
No built-in analysis — ongoing rules-writing required
Abstraction
EMC Smarts Common Information Model ™
Data & Event Collection
Databases
IDS
Firewalls
Servers
Applications
Switches Telephony Video
Optical
Routers
Storage
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How EMC SMARTS Works
 Generic Models describe collective knowledge of objects and their problems
 Automatic discovery of objects and relationships, creation of management
information repository
 Automatic calculation of signatures for all problems, continuous update of
signatures
 Automatic monitoring and comparison of symptoms with signatures => Problem
diagnosis
 Automatic calculation of impact on business processes and other IT objects
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Codebook
Problems
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Automating Service Management - Start To Finish
Analysis
Context
Collection
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EMC smarts Top Down Approach
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What Does It Look Like?
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This is an example Operations
Console layout.
This pane is showing Critical
Problems.
These are the root causes of
failure in the IT infrastructure
which are Service Impacting
The console layout can be
changed to add or delete views
and filter alarms on a range of
criteria
This pane is showing Customer
This pane is showing the events
Impacts.
received from the network,
system and application elements
before they are correlated to
provide
the Root Cause and
This pane is showing
Service
Impact.
Impacts.
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Double clicking on a
Notification displays the details
of the Notification.
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The Impact Tab displays the
Impact of this fault.
In this case, Services and
Customers are also impacted
along with other network and
application components
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The Impact can also be viewed in detail.
In this case the customer Impact is shown as a
notification.
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The CausedBy tab links the Impact back to the fault
causing the Customer to be Impacted.
In this case there are multiple Critical Problems causing
the Impact. These “Root Causes” are in unrelated parts
of the IT Infrastructure, in this case a network fault and
an application fault.
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EMC Smarts Product Suite
Automated
Actionable
Intelligence
Application Insight
Abstraction
Common Information Model
...
ATM/FR
MPLS
IP
Protocols
Optical
Multicast
VoIP
Discovery
Storage
...
Server PM
ACM
ASM
...
Reporting
Business
Impact
Service Assurance Manager
Service Insight
Inbound/
Outbound
Adapters
Business
Dashboard
Outbound
Adapters
Inbound
Adapters
Global
Console
Network Insight
Analytics
Codebook Correlation Technology
Inbound/
Outbound
Adapters
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Adding EMC Smarts to Your Environment
Automated Actionable Intelligence
Operations
Views
Executive
Views
Operations
Infrastructure
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•
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•
•
Trouble ticket
Inventory
Configuration
Reporting
Provisioning
Abstraction
Analysis
ICIM
•Discovery
•Modeling
•Adaptation
Codebook Correlation
•Business
•Applications
•Infrastructure
•Cross-Domain
Element
Management
Network
Management
System
Management
Fault
Management
• CiscoWorks
• Nortel Optivity
• HP OpenView
• Mercury
SiteScope
• BMC Patrol
• Micromuse
Netcool™
• Tivoli TEC
Any IT
Domain
Topology
Events
Analysis
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•
•
•
Network
Systems
Applications
Application
Environments
• Security
• Business Processes
Configuration
Management
Event Management
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What is in it for You
Simplification through Management
Today’s Network TCO
• Can’t hire and train
enough people
Operations
Operations
(OSS & Staff)
(OSS & Staff)
45%
Equipment
Network
55%
Equipment
Network
INTELLIGENCE
• Heavy applications
duplicate effort and
investment
INTELLIGENCE
• Intelligence trapped in
people and
applications
Reduce complexity by
embedding intelligence
• Intelligence pushed
into the network
instrumentation,
infrastructure
• Smarter applications
leverage network
intelligence
• Automate where
appropriate
• Guide human
intervention
Source:
The Yankee Group
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Thank You
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