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CTS Communications Forum CIOs May 14, 2007 Agenda Welcome (Mike Schilling) CTS communications update (Elaine Howell) Low-voltage wiring policies (Janice Bundy) Voice over IP (Tim Garrett) Campus wireless and BOL (Mark Bower) Campus backbone (Michael Van Norman) Mobile Communications (Aryan Rogers) Q&A Welcome Michael Schilling Director Communications Technology Services (CTS) [email protected] (310) 825-5125 CTS Communications Update Elaine Howell Coordinator CTS Office of Communications [email protected] (310) 825-4512 CIO and CAO Meetings In response to feedback from customer surveys, we’re implementing Communications Forums for CIOs We’re also continuing CIO one-to-one meetings with Director Mike Schilling Low-Voltage Wiring Janice Bundy Associate Director CTS Infrastructure and Project Services [email protected] 310-206-8145 ISO 9001: Quality Management Program Methods of Procedures Work Instructions Daily Dashboard Reports Weekly Activity Summary Report Continuous Improvement process Customer Satisfaction Surveys Service Level Agreements Daily Dashboard Report Voice over Internet Protocol (VoIP) Tim Garrett Manager CTS Voice Network Operations [email protected] 310-794-5118 For security purposes the Voice Network Topology map is not included. Please contact Tim Garrett at extension 45118 if you have any follow-up questions on this topic. For security purposes the VoIP Deployment map is not included. Please contact Tim Garrett at extension 45118 if you have any follow-up questions on this topic. VoIP Deployment Existing Locations In-Progress Locations Planned Locations Ackerman Broad Capital Programs CENS CSB1 Covel Commons Gayley Helio Humanities ISAP Kerckhoff Kinross La Kretz Murphy NRB Public Policy Sproul Hall Wilshire Center BSRB/Luck CNSI Engineering 1 LSRB VoIP VoIP SupportSupport Structure Structure Level 1 Web Based Tools Level 2 Online Q&A Tool Level 3 CTS Call Center Level 4 CTS Voice Network Operations Staff Level 5 CTS Voice Network Operations Manager Level 6 CTS Engineering Staff Level 7 CISCO TAC Center Self-Provisioning Web Site Change Class of Service Change Name Display Create and add to Personnel Directory Create and add to Speed Call List Convenience Time Savings No Telephone Service Request needed Service Models Converged Non-Converged RRUMC-CTS/MCCS Partnership VoIP Fully Functional Lab CTS—Staying Current Bi-weekly network operations meetings Quarterly meetings CIPTUG membership Annual CISCO Networkers conference Semi-annual VoIP seminars Road Maps SIP deployment Remote phones, beta phase Operating system change from Windows to Linux Diversity expansion Bruin OnLine and Campus wireless update Mark Bower Associate Director CTS Managed Network Services [email protected] 310-206-0145 Bruin OnLine BOL Manager recruitment UCLA Logon for unaffiliated individuals Interim server expansion Mail storage server upgrade 80% completed Wireless Update Additional Areas Humanities Building Broad Building Kinross Building CNSI Building Biomedical Science Research Building Growth of Wireless – Access Points (APs) Number of Access Points (AP's) 900 800 700 600 500 400 300 200 100 0 B &A S n si u o H g y ar r b Li M ic ed e in P lic ub lth a e H iti an um H es B ad ro se u o tH s ue G FY 7 /0 6 0 FY 8 /0 7 0 Campus Backbone Michael Van Norman Associate Director CTS Network Engineering and Operations [email protected] 310-206-5579 UCLA Mobile Communications Aryan Rogers Supervisor UCLA Mobile Communications [email protected] 310-206-4601 (64601) Overview Current Practices CTS’ Vision Implementation Contract Status Storefront Migration Path Core Service Offerings Voice Plans Data Plans (BlackBerry & PDA) Broadband Service (Laptop) Equipment Customer Access Comprehensive Mobile Website Mobile Storefront Field Support Service Provisioning Order Processing Email Configuration Consultation Services International Services Loaner Equipment Technical Support How To Repair Coordination Billing CTS Monthly Web-based Bill Personal Discounts Cingular / Sprint | Nextel | Verizon Information on UCLA Portal Questions? Thank you for attending the CIO Communications Forum