Transcript Communications Technology Services

CTS Communications Forum
for Campus CIOs and CAOs
Monday, June 9th 2008
UCLA Faculty Center, California Room
Agenda

The Campus’ New Voicemail System (Janice Bundy, Associate
Director of Infrastructure & Project Services)

Overview of CTS Infrastructure Environmental Services
(Dean Brynildsen, IES Manager)

The Web Service Center TSR Process (Cecilia Kness, Associate
Director of Administrative Support Services)

Disaster Recovery for Exchange (Mark Bower, Associate
Director of CTS Managed Network Services)

Wireless Implementations for 2008/09 (Mark Bower)

Other Discussion (Mike Schilling, Director of Communications
Technology Services)
New IP Voice Applications/
Call Processing
Janice Bundy, Associate Director, Infrastructure and Project Services
Call Processing Overview
 VoiceMail/Unified Messaging (VM/UM)
 Auto Attendant (AA)
 Fax Server (FS)
 Directory Number referral
 Automatic Call Distribution (ACD)
New Voice Mail Enhancements
 Daily message reminder of any received
voicemails to designated number
 Out-of-office greeting
 Auto-copy messages to other mailboxes
 Busy greeting – Informs calling party
you’re on the phone
Questions
Overview of CTS Infrastructure
Environmental Services (IES)
Dean Brynildsen, IES Manager
IES Mission
Help to ensure the reliable 24/7/365 operations
of the voice, data, cable television, & emergency
communications infrastructure at UCLA.
CTS Manages
Approximately 650 sites on- and off-campus,
ranging in size from fiber rooms to Network
Operations Centers
Responsibility:
Managing installation and maintenance of…
 Electrical circuitry, DC power plants & UPSs
 HVAC units
 Dedicated fire suppression systems
 Site access & surveillance
 Network communications
 Site build-outs
How We Meet Our Goals
 Work extensively with UCLA Facilities Trades &
Trouble Desk, and outside vendors
 Conduct equipment preventative maintenance
 Use of remote monitoring tools, via Dashboard &
Netwatch (http://dashboard.cts.ucla.edu/)
 Aggressively respond to & correct urgent
response conditions, escalating to management as
appropriate
Questions
The Web Service Center TSR Process
(Cecilia Kness, Associate Director, Administrative Support Services)
CTS Web Center Overview
 Represents 2nd phase of TMS implementation
following launch of Web-based bill.
 Online self-service application uses shopping
cart approach to order CTS products and
services.
 DACSS model grants access to requester and
reviewer function codes, in conformance with
campus security policies and financial controls.
 Replaces online TSR and allows tracking and
checking of orders by authorized requesters.
CTS Web Center Overview (cont.)
 Order requesters and contacts receive email
notices for order placement, due date, due
date reminder, and completion. Order
reviewers receive order placement notification
only.
 Notifications include link to original service
order.
 PAN issued only to mandatory and nonmandatory reviewers designated in DACSS
with PUR process ID.
CTS Web Center – Status of Implementation
 Phase I: CTS internal retesting: 11/5/07 2/1/08 (ongoing)
 Phase 2: Testing with 3 pilot departments
(Athletics, Dentistry and Pathology) and CTS:
2/19 /08 – 3/31/08 (ongoing)
 Phase 3: Testing with Administration (in parallel
with phases 1 and 2): 4/9/08 – 6 /27/08
 Phase 4: Full Campus Rollout: 8/4/08
(tentative)
Web Center Pilot Test Announcement Process
 General announcement to CAOs with
instructions to work with DSAs to grant access
to reviewers and requesters
 Follow up email:
 Link to Web-based tutorial
 Quick reference guide
 Feedback link
 Open house sessions
 Several enhancements as result of pilot
feedback
Plan for Full Campus Rollout
 August through October 2008
 Phased approach over 3+ months
 Start with departments with large order
volume. Examples:
 Law School
 Selected departments w/in School of
Medicine
 Selected departments w/in Medical
Enterprise
Web Center Demo
Use of tutorial to demo Web Center
 Installing new service (step by step)
 FAU change (video)
 Advise completing tutorial prior to
accessing Web Center
 Tutorial link:
http://www.cts.ucla.edu/WCtutorial
 Request feedback on tutorial
 [email protected]
 x3-1CTS

Questions
Disaster Recovery for Campus Mail
Services
Mark Bower, Associate Director of CTS Managed Network Services
Disaster Recovery for Bruin OnLine
@ucla.edu mail addresses
 Located offsite
 Would leverage I AM UCLA (Enterprise
Directory) DR mail addresses
 Forwarding mail only to DR addresses
 Less rules for faster processing and forwarding
 Minimal whitelisting (known DR mail systems)
and complete blacklisting (no postmaster, etc)
Disaster Recovery for Enterprise
Messaging
 Located offsite
 Subset of users to be fully supported, other
users would have mail stored
 Full support for Blackberry in upcoming
release expected Summer/Fall 2008
 Support for limited mail history (30 days)
 Provides for business continuity
Architecture Overview
Remote Data Center
Normal Operation
Dell
Message One Servers
UCLA Enterprise Messaging Environment
Blackberry
Antispam Gateways
`
Desktop Outlook Client
EMS DR Server
`
Servers
Storage, Mobility, Vault, Front End
Active Directory
Server
Architecture Overview
Remote Data Center
Backup Operation
Dell
Message One Servers
Blackberry
UCLA Enterprise Messaging Environment
Antispam Gateways
`
Desktop Outlook Client
Desktop Outlook Client
EMS DR Server
`
Active Directory
Server
Servers
Storage, Mobility, Vault, Front End
Wireless Networking Update
Mark Bower, Associate Director of CTS Managed Network Services
Recently Completed Areas
Kinross Buildings North and South
Krieger Childcare Center
Biomedical Research Building
Luvalle Commons
Acosta Center, Golf Facility, Morgan Center,
Tennis Center
 California Nano Science Institute Building
 Housing Residential area test bed





Wireless Implementations for 2008/09
Inverted Fountain
Court of Sciences
Royce
LaKretz
General Assignment classroom space (pending
Academic Senate approval)
 Housing Residential expansion





Wireless Coverage
 http://www.bol.ucla.edu/services/wireless/cov
erage/
Questions
Other Discussion
Mike Schilling, Director of CTS
Questions
Thank you for attending the Communications Forum.