Transcript CIN Instructional Design Tips

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Hardware appliance installation
• The Cisco Smart Care Service appliance is a hardware device that can
be installed in the customer network
• It is included in every Smart Care contract and is typically used to run
Smart Care in a customer network. It consists of a 1U rack-mountable
chassis
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• Install the Appliance in a 19" rack using the hardware
that ships with the Appliance
• Connect the power supply cord
• Do not power on the unit until the Appliance has been connected to the
customer network.
• Connect the Appliance to the customer network using a Cat-5 (minimum)
Ethernet cable inserted into the top network port on the back of the chassis.
• Power on the Appliance using the power switch in the front of the unit.
• The blue power LED illuminates (on the front and back of the unit).
• Let the Appliance boot and run for 30 seconds before configuration
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• The Smart Care Service Appliance is configured using a
serial connection from the host PC to the Appliance, and
terminal client software to support a command line
interface (CLI) session.
Partner will need:
• Terminal client software (HyperTerminal®, for example)
• Null Modem DB9-F to DB9-F from PC to the Appliance
• Standard DB9-F adapter for use with Cisco Terminal
Server Octopus cables
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• Connect the laptop to the Appliance.
• Start HyperTerminal.
• Use the settings on the following slide
to connect the laptop to the Appliance.
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• Use terminal client software,
SSH, or Telnet to connect to the
Network Appliance.
• To Start Hyper Terminal:
Start>All
programs>Accessories>Commu
nications>Hyper Terminal>type
in a name for the new
connection>Select Connection
Type (partner should know
which one to select(
Or from run hypertrm
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• Settings:
Bits per second: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
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Log into
appliance
Enable
admin
mode
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Configure
IP
Update
appliance
Time
sync
Register
appliance
Assign
and
enable
appliance
Use
appliance
to run
services
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• Log into the appliance user Name: Cisco Password: Cisco.
• Partner will be prompted for a new password, he must use a secure
password containing number, capital letter, special character and must
not be a dictionary word e.g. ($Martcare1), you may suggest this
password to the partner.
• Enable the Admin mode ->command ena or enable -> password Admin.
• Partner will be prompted again for a new password, the partner must
use a secure password containing number, capital letter, special
character and must not be a dictionary word e.g. ($Martcare1), you may
suggest this password to the partner.
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•
Run "Show net" command to know which Ethernet port is used (eth0, eth1). One should be "down",
the other "up". The "Up" interface will be the Ethernet port used while configuring the IP.
•
Configure the HW appliance: This is to make sure the appliance will be able to connect to the
internet through the customer`s or partner`s network.
•
Run "conf ip" or "config ip" to configure the IP settings of the Hardware Appliance. By default
"DHCP" will be enabled on the appliance -> Partner must use static IP -> to use static IP partner
can type "m" to modify the settings and then hit enter.
•
Enter the Interface (eth0 or eth1): this refers to the Ethernet port used on the appliance.
•
Type "S" to use static IP
•
Enter a name for the Appliance, partner will choose a name to identify the appliance on the
network.
•
IP address -> partner to provide.
•
Net mask -> partner to provide.
•
At the prompt "MTU [1500]", press enter to accept the default value.
•
DNS server -> partner to provide.
•
Proxy setting if customer using proxy server -> partner to provide
•
You will be prompted if you would like to save these change -> click "y" to save and hit enter.
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• This is to ensure the appliance is updated to the latest software version.
• Run "update" command.
• Partner will be asked for a URL leave it blank and hit enter.
• Partner will be asked to enter CCO user ID and password and hit enter.
• It will take some time till the download and the installation is complete.
• Once download is complete the appliance will restart automatically.
• When the appliance reboots, ask the partner to log into it and enable the admin
mode again as described above.
• IF update fails verify the below before opening a TAC case:
• The appliance is configured correctly as above and that the appliance can ping
tools.cisco.com.
• Firewall is not preventing the appliance from connecting to tools.cisco.com.
• If partner is prompted to register for encrypted software, ask the partner to go to
the URL provided and click "Accept" then do update steps as above again.
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• This is to link the HW appliance to the partner`s Smart Care portal, after this step
the partner should be able to see the HW appliance on his portal.
• Run "Register" command to start registering the Appliance.
• Partner will be asked to enter "server Ip Address", "server port" and "protocol",
leave them all blank and hit enter.
• Partner will be asked to enter his CCO user ID and password, partner must use a
CCO ID that has admin access to the partner`s Smart Care portal -> hit enter.
• Partner will be asked to enter the appliance name: partner can choose any name
for the appliance. We recommend using a name that refers to the customer`s
company, this is the name the appliance will display on the portal.
• Partner will be asked to enter the customer CCO ID: (optional).
• Partner will be prompted to register the HW appliance with the information
entered -> type "Y" -> hit enter.
• Partner should receive a success massage now.
• IF registration fails, verify the below before opening a TAC case:
• partner has used a CCO ID that has admin access to the partner`s Smart Care
portal.
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• This is important to ensure accurate timing of running services using the
HW appliance.
• Run command timesync.
• When prompted to NTP Server address, leave this blank and hit enter.
• Partner will be asked: Would you like to synchronize time with pool ->
Type yes then enter.
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• Go to Smart Care portal -> main Administration menu -> click
"assessment appliances" ->select the Hardware appliance -> click
"Assign/Unassign" -> select the customer -> click ok.
• Enable the appliance
select the Hardware appliance -> click on
"view/Edit" -> select enable -> click Save.
• On the same page, back up the HW appliance -> Click "Start" ->
Click "Yes" to begin the backup.
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• Finally, Run Discovery and Inventory services including the IP address
of the HW appliance -> click "Device Inventory" page Click "Save and
Continue" to update the contract with the HW appliance serial number.
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