Transcript Avaya External Template 31607

Avaya Communication
Manager Branch Gateways
Speaker Name
© 2008 Avaya Inc. All rights reserved.
1
Avaya, the Leader in Business
Communications
We enable businesses, large to small,
to communicate, compete, conquer
– Century of experience and innovation in our DNA
– Today: #1 positions in IP telephony, contact centers,
mobility solutions, and services
Avaya Labs, leader in communications
software sciences: 1,800+ patents
– Pioneered voice mail, IVR, skills-based call routing,
unified communication, CTI, audio conferencing,
virtual LAN
1 million customers -- 90% of FORTUNE 500®
rely on Avaya
20,000 people in 50 countries
2,500 Business Partners
© 2008 Avaya Inc. All rights reserved.
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Agenda
Avaya Communication Manager Branch Solutions
– Extending Intelligent Communication Applications throughout the
Enterprise
Communication Manager Branch Gateways
–
–
–
–
–
–
Overview
G450 Gateway
New in CM5.0
G700 Gateway
G350 Gateway
G250 Gateway
IG550 Integrated Gateway
Survivability
–
–
–
–
Enterprise Survivable Servers
Local Survivable Processor (LSP)
Local Branch Survivability (SLS)
Backup for WAN Failures
Manageability
– Managing the Branch Network
© 2008 Avaya Inc. All rights reserved.
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Extend Intelligent Communications Throughout the
Enterprise with Communication Avaya Manager Branch
Solutions
Intelligent Communications
– Make people more productive, processes more intelligent, and customers
more satisfied by extending intelligent communications applications to
your branch offices
– Reduce infrastructure and management costs by collapsing multiple
branch systems into a single set of centralized applications
– Enable desktop mobility where any employee can work from any location
High Availability and Security
– Proactively ensure business communication applications meet
mission-critical voice expectations
– Deliver greater levels of survivability with a highly reliable architecture,
automatic failover, alternative routing, and local branch survivability
Open Interoperability
– Implement an open, standards based solution that enables interoperability
to support a multi-vendor environment
© 2008 Avaya Inc. All rights reserved.
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Avaya Communication Manager Branch
Solutions Enable the Branch Employee
Branch office employees can operate more effectively by
leveraging the enterprise communications applications
Access to the enterprise-wide business
communications applications such as messaging,
audio conferencing, and more provide a more
collaborative environment for branch employees.
Branch employees can have their number follow
them when they need to work in HQ or other branch
locations.
Allow customers who call local branches reach the
right resource no matter where in the enterprise that
resource is located.
© 2008 Avaya Inc. All rights reserved.
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Avaya Communication Manager Branch
Solutions Help Lower Costs
Branch office solutions provide a lower Total Cost of
Ownership with a single set of centralized communications
applications to manage and maintain
Moves, adds and changes become almost automatic
for employees who move from a headquarters
location to a branch or between branches.
Network/system management is simplified with
centralized management tools and applications.
Network costs can be reduced significantly by using
both WAN and telephony services more effectively.
Reduce training and support costs with consistent
capabilities across the entire enterprise.
© 2008 Avaya Inc. All rights reserved.
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Charter Steel Gains Value with Avaya
Intelligent Communications Provides
Customer Service Excellence
Challenge:
Improve employee communications and customer service
Solution:
Avaya Communication Manager Branch solution with Avaya
MultiVantageTM communications applications used for better
information sharing and faster decision making between multiple
sales offices and field deployed technicians
• Presence, extension to cellular, integrated messaging, video and
audio conferencing, and Communication Manager capabilities
• Network Readiness Assessment ensured a smooth migration,
and improved continuity & efficiency
Value Created:
Centralized systems, applications improved collaboration between
sites and customers
• 95% Just In Time delivery rate, 20% better than industry
• $1M+ productivity and cost saving
• 10% Year-on-year reduction in network costs
© 2008 Avaya Inc. All rights reserved.
Competitive Advantage
“ Our customers care about on-time
delivery, zero defects and zero
downtime. These expectations
depend on our ability to flawlessly
execute our customer services
processes, and that’s really our
competitive advantage."
Tony Bares, IT Manager, Charter
Steel Auto Gallery7
Agenda
•
Branch Solutions
Communication Manager Branch Gateways
•
Survivability
•
Manageability
© 2008 Avaya Inc. All rights reserved.
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The Avaya Communication Manager Branch
Gateways
A flexible solution that extends business communications
applications to branch locations, or a powerful stand-alone
system to serve a single location
Communication Manager Branch Gateways provide an all-in-one,
centrally managed solution for branch offices that are part of a large
enterprise.
Up to 250 gateways can be supported by the Avaya S8500 or S87XX
Media Server.
Part of the Avaya mid-market solutions
–
Up to 5 gateways can be supported by the Avaya S8400.
–
Up to 10 gateways can be supported by the Avaya Multi-vantage Express
Digital and analog trunking provides local access.
An Ethernet WAN port (on the G450/G350/G250) or pluggable WAN
modules provide flexibility for network designs and deployments.
Multiple survivability options provide greater availability without
excessive redundancies or bandwidth requirements.
© 2008 Avaya Inc. All rights reserved.
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Call Control
Centralized
Distributed
Distributed
Architecture
Consolidated, Converged
Voice & Data (LAN/WAN)
Centralized Architecture
© 2008 Avaya Inc. All rights reserved.
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Avaya Communication Manager Branch
Gateways
New:
GA January 08
Product
G250
G350
G700
G450
Very Small
RBO (2-14
seats)
Small RBO
(8-72 seats)
Medium/large
RBO (>40 seats)
Medium/large
RBO (>40 seats)
Endpoint support
Model
dependant
Analog, DCP,
PoE, BRI
Analog, DCP, BRI)
Analog, DCP, BRI)
PSTN Trunk options
Model
dependant
FXO, BRI, T1/E1
FXO, BRI, T1/E1
FXO, BRI, T1/E1
Survivability
options
Dual WAN,
Dialup backup,
SLS, LSP
Dual WAN,
Dialup backup,
SLS LSP
LSP
Dual WAN, Dialup
backup, SLS, LSP
Call center support
Remote agent
and standalone
Remote agent
and standalone
Remote agent and
standalone
Remote agent and
standalone
Central and
local (ICC)
Central and local
(ICC)
Central and local
(ICC)
Central and local
(ICC)
Target Market
Messaging
CM Capacity
(S87XX or S8500)
250 Gateways of all types
Communication Manager Branch Gateways provide an all-in-one, centrally managed
solution for branch offices that are part of a large enterprise.
© 2008 Avaya Inc. All rights reserved.
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G450 Media Gateway
Next Generation Media Gateway for
– Branch offices of mid- and large enterprises
(w/S8XXX Servers)
– Mid-market standalone (w/S8300 or S8500 Server
[PE])
– Small campuses (w/S8500 Server [PE])
– Small-Mid Call Centers
Part of the Avaya H.248 Gateway portfolio
(G250/G350/G700/IG550)
Scalable, modular platform
© 2008 Avaya Inc. All rights reserved.
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Key Points
G450 capacity is determined by the server and by
the traffic pattern
The G450 is not stackable, but multiple gateways
can be deployed in a single location and controlled
by single LSP
Two base offers:
– G450-MP20 for the small to mid-size branch
– G450-MP80 for the mid- to large size branch
Feature set of the G350/G250
Supported by CM 5.0 and above
© 2008 Avaya Inc. All rights reserved.
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G450 Modular Design
3U chassis, 19” rack, desktop or wall-mount
Field removable main board
FAN Tray
Eight Media Module Slots
G700 compatible
Support one S8300
Support up to 8 Voice and up to 3 WAN modules
© 2008 Avaya Inc. All rights reserved.
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G450 FRUs
Field-removable Main Board
Main Board interfaces
•2 Triple Speed Ethernet LAN interface
•2 Fast Ethernet WAN interface
•Contact closure Adjunct
•ETR port
•Console and Services ports
•2 USB ports (for modem and Flash Drive)
•Compact Flash slot*(future use)
G450 Power Supply
DSP Resources
DSP Resources
•modular (plug in to the G450 Main Board)
•Up to 4 board on one main board
•2 flavors: 20 channels and 80 channels
•supported Codecs : G711, G729,G726
•Support SRTP and AES encryption
•No performance hit due to Compression or
encryption
G450 Fan Tray
Power: 400 Watt
Up to two PSUs in one G450
Dual, redundant, modular power supply.
One Power supply support fully loaded G450
© 2008 Avaya Inc. All rights reserved.
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The Avaya G700 Media Gateway
Optional: Media Server for Stand Alone operation
or Local Survivable Processor (S8300)
One slot for LAN/WAN connectivity
Two Fast Ethernet Ports
Console Port
Four (4) Media Module slots
for telephone and digital
trunks
•The G700 gateway can function either as a stand alone system or as a
gateway extending a centralized system out to a remote location
•Supports 450 stations/450 trunks (w/S8300)
•Up to 10 G700 can be stacked to support higher number of ports
© 2008 Avaya Inc. All rights reserved.
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The Avaya G350 Media Gateway
Optional: Media Server for Stand Alone operation
or Local Survivable Processor (S8300)
Analog Station &
Trunk ports
One LAN and one
WAN Ethernet Ports
One slot for high density (24 port) digital
telephone or PoE LAN module
Console Port, USB
& Contact closure
Four (4) Media Module slots
for telephone, digital trunk
or WAN interfaces
The G350 gateway can function either as a stand alone system or as a
gateway extending a centralized system out to a remote location
capacities:
– Standard supports up to 40 telephones and 40 trunks
– Enhanced supports up to 72 telephones and 60 trunks (CM3.1.2);
More than G350 can be installed at one location.
The G350 has module slots to allow support for multiple configurations
WAN connections are supported through a WAN Ethernet port or through
a media module, both supported by robust WAN routing capability
© 2008 Avaya Inc. All rights reserved.
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The Avaya G250 Media Gateway
Optional: Local Survivable Processor (S8300)
CO or
BRI Trunks
Analog
Stations
Optional: WAN Media Module (MM340/342)
Console Port,
USB &
Contact
closure
WAN
Ethernet
PoE switch
For IP Phones
The G250 gateway can function either as a stand alone system or as a gateway
extending a centralized system out to a remote location
The G250 gateway is very similar to the G350, but with fixed interfaces
WAN connections are supported through a WAN Ethernet port or through an
optional media module (T1/E1 or USP), both supported by WAN routing capability
Model
Endpoints Ports
PSTN Trunk
WAN (data)
G250Analog
8 POE FE ports
2 Analog lines, one with ETR
4 Analog trunks
Ethernet WAN
WAN module(T1/E1 or Serial)
G250-BRI
8 POE FE ports
2 analog lines, one with ETR
2 ISDN BRI trunks
1 analog trunk
Ethernet WAN
WAN module(T1/E1 or Serial)
G250-DCP
12 DCP ports
2 Analog lines, one with ETR
2 Fast Ethernet ports (no POE
4 Analog trunks
Ethernet WAN
WAN module(T1/E1 or Serial)
G250-DS1
8 POE FE ports
2 Analog lines, one with ETR
1 E1/T1 digital trunk port
Ethernet WAN
WAN module(T1/E1 or Serial
© 2008 Avaya Inc. All rights reserved.
1 Analog trunk
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The IG550 - Integrated Branch
Networking
Avaya IG550 gateway software & hardware
embedded in new Juniper J-Series services
routers
– Ideal for branches up to 100 users
– Delivers converged voice, video and data
One-box telephony/routing/security branch
office solution
PSTN
IP WAN
– Easy to deploy & manage, competitive TCO
– High sustained network performance and security
(Juniper)
– Survivable access to feature rich, centralized
communications applications, including survivability
(Avaya)
Expanded customer deployment choices
– Complements other Avaya Gateways and Juniper
products
– New J-Series products already “Avaya Voice
Ready”
© 2008 Avaya Inc. All rights reserved.
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Avaya IG550 Integrated Media Gateway
Telephony Gateway Module (TGM)
– Targets 2 to 100 users
– Local survivability, PSTN connectivity
Rich feature set
– Access to central Communication Manager
and other communications applications
– Complementary with other Avaya gateways
– Security: full media encryption
– Call Center agents supported
– 6-party meet-me conferencing
– Local music-on-hold & voice announcements
Any slot
H.248
Gateway
TGM
Trunk/Line
Card
Trunk/Line
Card
TIMs
H.248 Telephony Gateway Module
2 analog trunks and 2 analog stations
Modular DSP, memory expansion
Telephony Interface Modules (TIM)
– Analog, T1/E1, PRI and BRI options
Simplified Management
– Joint Installation Tool, HP OpenView support
– Centralized Avaya Integrated Management
© 2008 Avaya Inc. All rights reserved.
Choice of
Telephony
Interface
Modules
Analog: 4 trunks, 4 stations
T1/E1 or PRI trunks
4 BRI trunks
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Multiple WAN and PSTN Options Provide
Flexibility and Enable Survivability
Traditional
Frame
Relay
Leased
Line
IP-VPN* based
Private
IP
QoS
IP
IP-VPN
by a Service
Provider
IP or
MPLS
VPN over
Public IP
Public
Internet
xDSL
Cable
• T1/ E1
• Universal serial
(X21 / V35)
PSTN
*VPN is not supported in the G700
© 2008 Avaya Inc. All rights reserved.
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Designed for Business Continuity
MAIN DATA CENTER
Room #1
BACKUP DATA CENTER
Room #2
Primary hot-standby servers
2) Protect against
Disasters
ESS / LSP server
ESS – Enterprise Survivable
Servers
1) Preserve control from
Primary Server
Intelligent
overlay
3) Local
Survivability
Standard or LSPincludes peripherals
Hot-standby servers
Multiple IP interfaces with
hot-standby redundancy
Link Bounce Recovery
Gateway WAN backup,
PSTN overflow, modem
dial backup
Up to 99.999% availability - less tan 5mn down time per
year
High Availability without Complexity
© 2008 Avaya Inc. All rights reserved.
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Agenda
• Branch Solutions
• Communication Manager Branch Gateways
Survivability
• Manageability
© 2008 Avaya Inc. All rights reserved.
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Local Survivable Processor (LSP) Provides
100% of the Avaya Communication Manager
Features
Slot for an optional Local
Survivable Processor
For critical branch operations, an S8300 Media Server can be
optionally installed in the local branch gateway to provide 100%
of the Avaya Communication Manager feature set
System translations are regularly downloaded to all branch local
processors so telephone, trunking, and system programming is
up to date if the local processor needs to take over
© 2008 Avaya Inc. All rights reserved.
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Transitioning to/from Back-up Modes
Connection Preserving Failover/Fall back
–
Existing stable calls where the talk path exists between two or
more parties are not dropped when the media gateway fails over
to another server or falls back to the primary server
–
Connection cannot be preserved for:
•
calls that are not in stable state (on-hold, ringing, etc.)
•
calls using IP or ISDN-BRI trunks, or ISDN stations
Auto Fall-back to Primary Connection
– The Media Gateway will automatically reconnect to the primary
server when available after having failed over to the Local
Survivable Processor (LSP)
– Automatic reconnect can be administered to allow for orderly
return to service without manual intervention
© 2008 Avaya Inc. All rights reserved.
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Standard Local Survivability
Available only at the G250 ,G350,G450 and IG550
Basic telephony is provided at the branch if connection to
a server running the Avaya Communication Manager
cannot be achieved
Cost effective survivability for price sensitive customers:
–
No need in S8300
The gateway continuously attempts to reconnect and when
possible will automatically reconnect to a server
The Provisioning and Installation Manager (PIM) is
recommended for
–
configuration
–
configuration sync between CM and SLS
*
© 2008 Avaya Inc. All rights reserved.
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SLS Feature Summary
- Trunk InterfacesSupports PSTN trunks (inbound/outbound)
– Analog loop-start
– Analog ground-start
– Analog DID
– ISDN BRI (all 25 country codes)
– ISDN PRI (all 25 country codes
– T1 Robbed-bit trunks (co and tie)
– E1 CAS trunks
Trunk protocol state machines are based in SLS code in
the gateway
– Ported ISDN protocol stack from CM
Contact closure supported for G250, G350,G450
© 2008 Avaya Inc. All rights reserved.
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SLS Feature Summary
- Station Types Supports calls between local stations and to/from
local PSTN trunks
Local station support includes:
– Analog
– DCP
– IP phones
– IP Softphone (Road Warrior app)
H.323 Gatekeeper for local (co-located IP phones
to register with
– G250 supports max of 12 IP stations
– G350 supports max of 72 IP stations
– G450 supports max of 240 IP stations
– IG550 supports max of 100 IP stations
© 2008 Avaya Inc. All rights reserved.
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SLS Feature Summary
- Station Call CapabilityUpon failure to connect to the IP routed WAN, the gateway becomes a
local branch “island” under the control of the SLS call engine and SLS
routing tables.
Supports local station to local station calls.
Supports local station to local trunk calls.
All calls covered by a simple call detail recording in Syslog format
– 72 hours of call records
Stations have Class-of-Restriction (COR)
Emergency, Internal, Local, Toll, Unrestricted
Same extension number plan as CM (max of 13 digits)
Same password
© 2008 Avaya Inc. All rights reserved.
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Modem Dial Backup
Modem dial backup feature provides an
alternative backup path to the central location to
maintain call control at the branch in the event of
WAN Link or Router failure
–
Supports dialup backup to the enterprise-owned
routers
–
Supports dial-up to an ISP using IPSec-VPN tunnel
Supports routing protocols
The same modem can be used for dial-in by
Services when not in use for backup
Not available in the G700
© 2008 Avaya Inc. All rights reserved.
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Modem Dial-up Backup Branch Office Survivability for WAN or
Router Failures
Communication
Manager
Router
Central
Data
Applications
Primary Link
Failure
WAN
FE
IP
Phones
Gateway
IP
IP Phones
Router
Media
Gateways
Analog
Phones
Digital/Analog
Trunks
DCP
Phones
Central Location
© 2008 Avaya Inc. All rights reserved.
Analog
Modem
H225
Analog
Modem
Emergency
Analog
Phone
Workstations
PSTN
Branch Location
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Agenda
•
Branch Solutions
•
Communication Manager Branch Gateways
•
Survivability
Manageability
© 2008 Avaya Inc. All rights reserved.
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Branch Provisioning & Administration
Tool
Provisioning & Installation
Manager (PIM)
Centrally manage 100s of
locations with ease
– Template driven tool
– Configure access router, VPN, IPT
gateway, DHCP server
– Configure fail-over operation modes
New addition to the Avaya
Integrated Management suite
© 2008 Avaya Inc. All rights reserved.
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Firmware Management for Distributed Systems
Remote Location
Internet
Gateway
Customer
Network
Software Update
Manager
http://support.avaya.com
Software Update Manager (SUM) displays inventory and provides
analysis
SUM checks Avaya’s Web site for new firmware versions and
highlight outdated devices
SUM downloads new firmware versions into “library”
Administrator schedules downloads to gateways
IP Phones in branch pick up new releases from local gateway
(scheduled by SUM administrator) and not over the WAN
© 2008 Avaya Inc. All rights reserved.
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Branch Network Management
Multi-site and Secure Access Administration
–
–
–
–
Centralized user authentication/authorization
Multiple levels of custom access privileges
SSH key management
Logging of administrator transactions
Managing VoIP quality in a distributed branch architecture
– VoIP Monitoring Manager allows real-time monitoring of calls over the IP
WAN
– Avaya CNA and ANS technology proactively enables IP telephony
over the WAN
•
•
•
•
•
Responds to “black-out”, “brown-out” conditions
20%-50% bandwidth cost savings vs. private WANs
Reduce bad minutes by up to 99%
Increase performance from 2x to 10x
Enables VoIP over VPNs without network upgrades
© 2008 Avaya Inc. All rights reserved.
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Converged Network Analyzer
Firewall/
VPN
ISP A
LAN
Firewall/
VPN
Internet
CNA
ISP C
Regional Offices
ISP B
LAN
Headquarters
Private WAN
LAN
Branch Offices
Monitors edge to edge path performance through the IP WAN and
reports any impact on IP telephony and other business-critical
applications
Quickly identifies and helps troubleshoot WAN performance problems
between sites
Reports whether your WAN service provider is meeting the terms of
your SLA
© 2008 Avaya Inc. All rights reserved.
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Adaptive Path Controller
ISP A
ISP C
Internet
Regional
Contact Center
ISP B
Headquarters
MPLS
Branch
Offices
Leverages redundant WAN connections to avoid problems that
impact IP telephony and other applications
– Better voice quality, increased overall application availability
– Reduced help desk calls, fewer unnecessary ESS or IGAR failovers
Integrates directly with the IP network infrastructure
– Traffic can be shifted away from outages and “brownouts” (latency, loss, jitter)
in as little as one second for call preservation
– Optimization for just IP telephony or all types of application traffic
© 2008 Avaya Inc. All rights reserved.
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Thank you
Q&
© 2008 Avaya Inc. All rights reserved.
A
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© 2008 Avaya Inc. All rights reserved.
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