Transcript plusnet partner.

BT PLUSNET PARTNER
Managed expertly for you. With you in total control.
In conjunction with
a subsidiary July
of BT2011 Issue 3
In conjunction with
a subsidiary of BT
LEGAL AND CONFIDENTIALITY STATEMENT.
The information in this Presentation is provided by British Telecommunications plc (“BT”) on
the basis that the customer will keep it confidential and not disclose it to any other party or
person without the prior written permission of BT, and will use it only for the purpose of
considering this Presentation. Any time scales in this Presentation are estimates for information
purposes only, and neither they, nor this Presentation or anything contained in it, constitute(s)
any offer capable of acceptance or any contractual or other obligation or commitment. All
transactions are subject to the appropriate Standard Terms and Conditions. All prices/charges
are shown exclusive of value added tax and any other applicable duties and taxes which will be
added to invoices. In relation to any products/services referred to in this Presentation which are
currently under development and/or trial, BT gives no undertaking or other commitment that the
product/service will be made commercially available. BT reserves the right to make changes to
the information in this Presentation at any time.
© British Telecommunications plc, 2009.
All rights reserved. Any third party rights are hereby acknowledged
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000
In conjunction with
a subsidiary of BT
© British Telecommunications plc
MANAGED BROADBAND SERVICES.
WHAT’S ON YOUR PRIORITY CHECKLIST?
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Control day-by-day?
Quality and reliability?
No set up costs?
Minimum of 100 end user commitment
12 month contract terms available
No time-wasting customer migration administration?
CRM tools including speed testers?
Fault diagnosis and management tools?
Future-proofing?
Better support and more information?
Financially stable provider?
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a subsidiary of BT
© British Telecommunications plc
YOUR ANSWER IS NEW BT PLUSNET
PARTNER BROADBAND.
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It’s a broadband service offering speeds up to 8Mb download and 24MB download where
available* that’s managed for you end to end.
It offers a revolutionary web portal that puts you in control of your customers’ accounts.
It’s created for you and managed for you by BT Wholesale (BTW) in conjunction with
Plusnet, the award winning service provider and BT Group subsidiary.
* Why 'up to' 8Mb?
Broadband is described as 'up to' 8Mb because download speeds will vary depending on your telephone line and where you live. The average speed on up to
8Mb broadband is 5-6Mb. BT Wholesale estimates that 78% of customers will get download speeds of 4Mb and above. Download speeds will vary a lot in the
first 10 days after connection and will then become more consistent.
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a subsidiary of BT
© British Telecommunications plc
DECISION MADE.
NEXT STEPS – PLUSNET PARTNER.
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BT Wholesale’s next generation Managed Broadband proposition, Plusnet Partner, is
specifically designed to target the Reseller and Virtual ISP market sectors.
Plusnet Partner provides a managed service for multiple end user tails, utilising a fully
resilient network based on BT Wholesale’s 20C and 21C access technology.
The service has comprehensive coverage throughout the UK, via exchanges serving more
than 99% of all UK homes and businesses already.
The product set currently consists of a standard wires only 8Mb max and 20Mb max where
available with chargeable usage options of 10Gb, 50Gb and 100GBservice.
In conjunction with
a subsidiary of BT
© British Telecommunications plc
OUR ‘PARTNER’ – PLUSNET.
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Plusnet’s credentials are second to none in the
industry. Although this is a new market for
Plusnet, the core systems, processes and
customer service operations are identical. In
addition, there is great confidence that the
front-line role of BTW in account management
will ensure an excellent customer experience.
Award-winning service & reputation
ISPA
USwitch
Broadband Choices
Best Consumer ISP
Winner of 9 out of 11 categories
Customer Satisfaction Winner
ISPA
Best Business ISP
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In conjunction with
a subsidiary of BT
© British Telecommunications plc
WHAT ELSE DOES BT PLUSNET PARTNER
BROADBAND OFFER?
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Intelligent speed and priority traffic options
designed with your business customers in mind.
Easy scalability and flexibility.
Competitive pricing.
Strong customer service support for you.
Future-proofed; 21CN-ready technology.
The peace of mind of working with trusted names.
In conjunction with
a subsidiary of BT
© British Telecommunications plc
TAKE TOTAL CONTROL OF
YOUR CUSTOMERS’ ACCOUNTS.
Through the BT Plusnet Partner portal you can:
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Create and change accounts.
Place single or bulk orders fast.
Track your orders.
Migrate customers quickly and easily.
Keep tabs on all account transactions.
Access performance statistics (network and pipe performance)
Enhance and strengthen your customer relationships: they deal with you, not with us.
In conjunction with
a subsidiary of BT
© British Telecommunications plc
TAKE TOTAL CONTROL OF
FAULT DIAGNOSIS AND MANAGEMENT.
The partner portal also gives you access 24/7 to:
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Easy-to-use first-line diagnostics tools.
BT Speedtester – so you can check sync speed, throughput and line speed profile yourself.
DIY radius checks – to confirm connection status.
Fault reporting, tracking and management – plus alerts by text or email to keep you
in the picture.
Online tutorials and self-help articles on the most common broadband problems
(www.plus.net)
Contact with our expert technical teams for advice and support.
In conjunction with
a subsidiary of BT
© British Telecommunications plc
HIGH QUALITY, RELIABILITY AND AVAILABILITY
TO MATCH YOUR BRAND.
You can be confident you are giving your customers
The high level of service they want and expect.
BT Plusnet Partner Broadband offers:
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A DSL network infrastructure based on
BT Wholesale’s resilient BT’s 20C / 21C access
technology.
Industry-leading traffic management and Quality
of Service (QoS) capabilities.
Comprehensive UK coverage via exchanges
serving more than 99% of homes and businesses.
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a subsidiary of BT
© British Telecommunications plc
EFFECTIVE ONLINE SUPPORT FOR YOUR CUSTOMERS
WHEN THEY HAVE A QUESTION OR A PROBLEM.
The Plusnet Partner portal’s CRM tools offer a fault/issue ticket management system for use by
your customers:
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Every issue raised is recorded as a ticket with a unique reference number.
All the actions relating to the ticket are logged with a data time stamp and the name of the
agent who processed or updated the ticket.
Real-time ticket updates keep your customers informed.
Track status via the portal plus – at your request – your own updates by email or text.
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a subsidiary of BT
© British Telecommunications plc
FAST AND SIMPLE ACCOUNT REGISTRATION
AND MIGRATION*
Single orders
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Create a new account and place an order with just one simple online order form.
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For migrations, simply add the MAC (Migration Authorisation Code) and the migration
completion date.
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Submit the form and your customer’s account is created at once.
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Track all actions for the new account from that point on.
Bulk orders
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Create accounts for up to 100 customers at a time with a single downloadable form.
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Complete it using a CSV file and upload it to the Plusnet Partnet portal.
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All your customers’ accounts and provisioning orders are placed automatically.
* Assuming orders are standard
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a subsidiary of BT
© British Telecommunications plc
COST EFFECTIVE IN TODAY’S CLIMATE
AND TOMORROW’S. THAT’S SOUND SENSE.
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No set up fees
Competitive wholesale pricing – so you can achieve the profit margins you need to.
Fixed and predictable costs.
Minimum 100 end user commitment.
12 month contract terms available
Free migration
No ongoing network management, maintenance or upgrade costs: they’re in our hands.
In conjunction with
a subsidiary of BT
© British Telecommunications plc
ATTRACT BUSINESS CUSTOMERS WITH A RANGE OF OPTIONS
Minimum 100/250 end users
Product
Design
2GB
Device connectivity
10GB
Low office usage
50GB
Small office connectivity
Monthly rental cost*
£8.78/£8.29
£10.13/£9.56
£15.30/£14.45
100GB
Higher usage where QoS is
critical
£24.08
Included peak usage
(8am to midnight)*
IPStream Product
2GB
10GB
50GB
100GB
IPStream Max / ADSL2+
IPStream Max / ADSL2+
IPStream Max / ADSL2+
No
No
No
IPStream Max Premium /
ADSL2+ with elevate
No
8Mb / 20Mb where
available
448kbps / 1.3mbps where
available
£39.78
Free
£1 per GB
8Mb / 20Mb where
available
448kbps / 1.3mbps where
available
£39.78
Free
£1 per GB
8Mb /20Mb where available
8Mb / 20Mb where available
£8.50
£7.00
£10
£8.50
£7.00
£10
£8.50
£7.00
£10
Inclusive enhanced care
Downstream speed*
Upstream speed*
Activation
Migration
Additional usage
Additional extras
Enhanced care
Prioritised service*
Annex M*
Static IP(s)
448kbps / 1.3mbps where
available
£39.78
Free
£1 per GB
832kbps / 1.3mbps where
available
£39.78
Free
£1 per GB
£8.50
Included
£10
Included FOC
Modems/routers
Speedtouch 516 1 Port Ethernet (ADSL) £19.99
Speedtouch 585v7 Wireless 4 Port Ethernet (ADSL) £29.99
Based on M3 75% and M1/2 25% split
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a subsidiary of BT
© British Telecommunications plc
* Free overnight usage
Note: Prices exclude VAT and may be subject to change
BT PLUSNET PARTNER BROADBAND. MANAGED
EXPERTLY FOR YOU. WITH YOU IN TOTAL CONTROL.
Thank you for your time, for more information please contact your BT Wholesale account manager.
In conjunction with
a subsidiary of BT
© British Telecommunications plc
APPENDIX – ADDITIONAL SLIDES
In conjunction with
a subsidiary of BT
NETWORK INFRASTRUCTURE – BENEFITS.
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Partner broadband is delivered over the
Plusnet core network.
Fully owned and managed by Plusnet.
Recently upgraded core network.
Carrier-class routing with wire speed
performance.
Advanced subscriber and application
management capabilities.
Dedicated bandwidth with spare
capacity available.
Trained and certified engineers.
Continuing investment in the network.
Member of the Internet Watch Foundation.
In conjunction with
a subsidiary of BT
© British Telecommunications plc
NETWORK INFRASTRUCTURE.
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Broadband network.
BT IPStream – 622Mbit/s BT Central used to back-haul end-user traffic across 10 centrals,
installed at 4 PoPs.
BT Wholesale Broadband Managed Connect: next Generation back-haul with 1Gbit/s
host link.
Resilient Juniper Networks E-Series broadband service routing platform with one E-series
router per 622Mbit/s BT central.
Arbor Networks Ellacoya eSeries Broadband Service Optimization Platform.
In conjunction with
a subsidiary of BT
© British Telecommunications plc
NETWORK INFRASTRUCTURE.
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Core Network
10 Gigabit Ethernet Interconnectivity with diverse routes between each PoP.
Multiple Internet Routes with direct connections to Tier 1 networks (TINet,
TeliaSonera and Cogent).
Presence at major Internet exchange (LINX) and private peering arrangements with BBC.
Cisco 7600 Series routers deployment across core network with two 7609s at each PoP.
1+1 switch fabric, route processing and packet processing redundancy per 7609 router.
In conjunction with
a subsidiary of BT
© British Telecommunications plc