Transcript Conference Manager - UCSF Medical Center

ConferencePlus Presentation
UCSF
Telecom Service Center
2/8/12
Company Overview
Leading global provider of audio, video, and web conferencing solutions
Founded in 1988
Global headquarters in Chicago
European headquarters in Dublin
Subsidiary of Arkadin Global Conferencing
Financially stable business partner (debt free and profitable)
Managing 12,000+ conferencing events daily
Dedicated 24x7 operations team
Dedicated technical support team handling Level 1 to Level 3 support for
all web conferencing services
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
2
Our Strengths
Conferencing is our only business! We have perfected our high-quality,
reliable, and simple-to-use services to ensure that you can focus on your
meeting, not on our technology
We provide expert Account Managers who will work with your team to
provide on-going training, call planning and preparation, and account
reviews to analyze usage, review service levels, and develop action
plans where appropriate
ConferencePlus is large enough to handle the scalability requirements
of the largest telecoms, yet small enough to care about developing oneon-one business relationships with our clients
Our financial stability sets us apart in a market space plagued by
financial and corporate instability
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
3
Key Differentiators
Customer Service
• 24x7 Customer Service Support for audio & web conferencing simply by dialing *0
• Accurate billing for audio & web services on a single integrated invoice
Global network and bridge platform
• Accessible worldwide via Freephone and in-country local access numbers
+
ITFS in more than 60 countries & 25 International Local Numbers
• Consistent experience worldwide
Conference Reservation and Billing System (CRBS)
• Fully automated provisioning, billing & quality management system
• Designed and maintained by In-house Engineering Staff
High volume, scalable platforms
• Supporting over 12,000 conferences per business day
• More than 25,500 ports available on ConferencePlus bridges
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
4
Global Network Locations
International Locations
4/13/2015
Argentina
Finland
Malaysia
Saudi Arabia
Australia
France
Malta
Singapore
Austria
Germany
Mexico
Slovakia
Bahrain
Greece
Monaco
South Africa
Belgium
Hong Kong
Netherlands
South Korea
Brazil
Hungary
New Zealand
Spain
Chile
Iceland
Norway
Sri Lanka
China
India
Oman
Sweden
Colombia
Indonesia
Panama
Switzerland
Costa Rica
Ireland
Paraguay
Taiwan
Croatia
Israel
Peru
Thailand
Cyprus
Italy
Philippines
UAE
Czech Republic
Japan
Poland
United Kingdom
Denmark
Latvia
Portugal
Uruguay
El Salvador
Lithuania
Romania
Venezuela
Estonia
Luxembourg
Russia
Confidential Information – Property of ConferencePlus, Inc
5
Conferencing Services
Audio Plus™ – Audio conferencing solutions
•
•
•
•
•
•
Conference Anytime™
Conference Passcode™
Event Manager™
Express Join™
Conference Manager™
Managed Audio and Video Bridges
Web Plus™ – Web sharing solutions fully integrated with:
•
•
•
•
Microsoft Live Meeting
WebEx
IBM Unyte Meeting
ConferencePlus Online Meeting
Video Plus™
•
•
Video Conferencing bridge services
Managed Video services
Webcasting – Audio, Video and Web streaming services
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
6
Meeting Center Features
Join as a Host
•
Launch View Plus™ or start
your web conference
Join as a Participant
•
Simplify access to your web
conference
Account Dashboard
•
Secure login to Dashboard
Create Account
•
Request a new conferencing
account online
Single Sign-On (SSO) –
Integrate sign-on with your
system
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
7
My Account Dashboard™ - Conference Management Simplified
Easy-to-use, browser-based online controls
• Schedule, update, or cancel Conference Anytime and Passcode
Conferences
• Launch and moderate your audio and web conferences online using View
Plus™
• Eliminate need to use touchtone (DTMF) commands
• View Conference Manager and Event Manager conference schedule
• View, upload, or edit Event Manager registrant data
• Manage multiple users from a single account
• Custom Branded Conference Center options available with logo, colors and
graphics
View conference service history and reports online
Update your account profile online
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
8
My Account Dashboard™ - Cont’d
Conference Anytime subscriptions fully integrated with Microsoft Office®
Live Meeting, WebEx, and IBM Unyte
• Connect participants to your web meetings faster by using Meeting
Center
Designed for reliability & increased productivity
• Intuitive and easy to use
• No client plug-ins required
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
9
My Account Dashboard – Take control of your Accounts
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
10
View Plus™ Moderator Tool
View Plus
• Allows host to see who is connected and control their conference
• Supports both automated and attended audio services
• Supports Operator Chat for high-touch conferences
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
11
Conferencing services
Conference Anytime
Conference Passcode
Event Manager
Express Join
Conference Manager
4/13/2015
Conference Anytime™
• Requires no prior reservation
• Lifetime reservation entitles you
to conduct a conference 24x7,
any time you want
• Only the host has access to the
moderator code, which launches
the event
Confidential Information – Property of ConferencePlus, Inc
12
Conferencing services
Conference Anytime
Conference Passcode
Event Manager
Express Join
Conference Manager
4/13/2015
Conference Passcode™
• Increased security with selfservice convenience
• Each event is issued a
customized passcode
• No one can reuse this security
information
Confidential Information – Property of ConferencePlus, Inc
13
Conferencing services
Conference Anytime
Conference Passcode
Event Manager
Express Join
Conference Manager
4/13/2015
Event Manager™
• Advanced customized audience
web registration
• Rapid passcode entrance of
audience
• Pre- and post-event reporting
• Continuous support for highly
visible conferencing events
• Assistance for queuing
questioners, polling participants
and exchanging information with
the conference host
• FLAWLESS approach
Confidential Information – Property of ConferencePlus, Inc
14
Conferencing services
Conference Anytime
Conference Passcode
Event Manager
Express Join
Conference Manager
4/13/2015
Express Join™
• Rapid passcode entrance of
audience
• Continuous support for highly
visible conferencing events
• Active conference management
by experienced operators
• Assistance for queuing
questioners, polling participants
and exchanging information with
the conference host
• FLAWLESS approach
Confidential Information – Property of ConferencePlus, Inc
15
Conferencing services
Conference Anytime
Conference Passcode
Event Manager
Express Join
Conference Manager
4/13/2015
Conference Manager™
• Continuous support for highly
visible conferencing events
• Active conference management
by experienced operators
• Assistance for queuing
questioners, polling participants
and exchanging information with
the conference host
• FLAWLESS approach
Confidential Information – Property of ConferencePlus, Inc
16
Web Plus™ - Web Conferencing
All web conferencing products are completely integrated with our
teleconference service
Choose one, or alternate between all four web products to support your
personal conferencing needs
Web join experience is the same no matter which web product is selected
Use the Internet to show presentations, collaborate and share
applications, or add visual cues to your conference call
No additional equipment needed – just a PC with internet capabilities
Video streaming can be added via a web cam
You only pay for usage
Best of breed technology – Industry Leaders
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
17
Web Conferencing
Fully integrated into the ConferencePlus solution, share presentations,
documents, web content and applications online in real time.
Document Viewing - share any document from your desktop
Annotation - highlight and emphasize key presentation points
White-Boarding - online version of your conference room whiteboard
Web tours - share web sites, do a web tour!
Application viewing - share any application
Polling - record opinions of participants, test your audience’s retention
Participant Lists - know who joined and how long they participated
Recording - for on-demand replay, available in various formats
Remote Presenter Control - pass meeting controls to multiple presenters
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
18
Video Plus™ – Video Conferencing
Fully Managed Service Provider
Connection Methods IP (H.323) and ISDN (H.320)
Online Reservations
DVD Recording
Room Management
Replay Capabilities / Streaming
Monitoring
Site certification
Variety of presentation layouts
Audio add-on
Overflow service
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
19
Video Plus Features
ISDN and IP Transport
•
Flexible transport options available to support video equipment capabilities, providing support
for either traditional ISDN, IP, or mixed transport protocol video conferences
Transcoding
•
Participants with dissimilar CODEC speeds or dissimilar protocols are able to participate in
the same video conference
Gateway
•
Provides the flexibility to support sites on different networks to participate on the same
conference. ISDN, Internet, MPLS
Data Sharing
•
Allows for more robust meeting content using a single network connection and single monitor
for display and viewing of data content
Recording
•
DVD, Media File – .wmv, MPEG, and others
Encryption
•
4/13/2015
Advanced Encryption Standard (H.245) provides a secure IP-based transmission path for
video conferencing sites participating over a public Internet connection using the AES method
Confidential Information – Property of ConferencePlus, Inc
20
Video Bridging Network
Cisco (Tandberg/Codian) MSE 8000
Polycom MGC 100 +
Supported Standards
• H.320 – ISDN
• H.323 – IP
• Most video and audio algorithms supported
Network Transport
• Transmission rates from 128Kbps – 4Mbps
• ISDN
• IP – Internet and Private IP (MPLS)
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
21
Video Services Help Desk and Professional Services
Help Desk
• Certified Video Technicians
• Trouble isolation
• Call connectivity
• Customer education
• Endpoint configuration
Professional Services
• Planning, consulting, end-user training and support
• Equipment analysis and evaluation
• Network readiness assessment
• Design and installation services
• Implementation project manager
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
22
Webcasting – One to many communication
Advanced Webcasting Platform
• Registration
• Integrated e-mail notification and event reminders
• Security controls
• Integrated Web conferencing
• Audience question management
• Polling
• Continuing education credit issuance
• Automatic screen resolution detection
• Automatic bandwidth/codec detector
• Advanced reporting
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
23
Webcasting – Cont’d
Choice of Event type and Presentation Formats
• Audio only
• PowerPoint slides synchronized with audio
• Video + PowerPoint slides synchronized with audio
• Fully customizable interfaces
• Included archive extends the life of your presentations
Pre-event Registration and Real-time Testing Capabilities
• Surveys, Data for Sales Leads, etc.
• Test participant understanding of presented materials
• Delivery of skill assessment test or other materials
• Certificate of Completion
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
24
Webcasting - Customized Registration Page and Auditorium
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
25
Our Quality Commitment is a Daily Practice
ConferencePlus randomly surveys 14,000+ customers each month to
gain accurate feedback on the efficiency and quality of:
• Reservations
• Call processing
• Web events
• Billing
Over 6% clients consistently respond (statistically meaningful)
Confidential Information – Property of ConferencePlus, Inc.
Customer Satisfaction
Over 95% rated Excellent or Very Good
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
27
Available Enhanced Services and Features
Call Recording
Digital replay
Participant list
Translation
Transcription
Live polling/Q&A
Time and charges
E-mail confirmations
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
28
Reporting Capabilities
Standard Reports
• New Host
• Invoice Summary
Usage Summaries
• By Service
• By numbers used
Quality Assurance Reporting
• Survey Results
• Incident Reports
• Customer Satisfaction
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
29
Reports Plus™ Options
Standard billing - our basic billing formats that include your billing
codes- we present your time and charges in a format that is easy to
read and, more importantly, easy to understand.
Customized billing - our flexible systems enable us to deliver
invoices and statements that map to your accounting needs. We
offer daily billing reports, billing summaries by department, line of
business, location - or whatever suits your needs.
Standard reports - our usage reports provide detailed information
conferences and are viewable online, 24x7.
Customized reports - we can tap the flexibility of our systems to
give you the detailed reports you need to run your business and
maximize revenue opportunities. We offer participant and lead lists
as well as customized usage reports.
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
30
Why ConferencePlus?
Conferencing is our only business!
Client-focused approach
High-quality service, reliable technology, simple-to-use
Expert Account Management Team
On-going training and support in a variety of delivery methods
Scalability of service
Financial stability
Thank you!
4/13/2015
Confidential Information – Property of ConferencePlus, Inc
31