Transcript Lync - Westcon

Your Lync Hardware Distribution Partner
Making Lync Simpler and More Profitable
AudioCodes One Voice for Lync
Jasper Maters, AudioCodes
[email protected]
0031 6 519 17 446
Your Lync Hardware Distribution Partner
Making Lync Simpler and More Profitable
Lync: Customer Momentum
40
70
5M
250
14K
86%
“If all you have is a hammer, everything looks like a nail”
AudioCodes’ One Voice for Lync
One source for all voice
network elements
One expert team for voice
professional services
One point of contact for
voice support
AudioCodes: A Brief Intro
• Market leader in VoIP networking Products
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Ranked #1 in low and mid density media gateways for service
providers
Ranked #3 in enterprise session border controllers
(Infonetics 2012)
• Deployed in over than 100 countries in service provider
and enterprise networks
• Strong brand for quality & performance
• Global partnership with leading telecom players
• 20 years of VoIP expertise
• Public since 1999
Strong Global Presence
 Worldwide presence:
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Headquarters: Israel
USA and Canada
APAC: Singapore, Korea, China, India, Australia, Japan, Hong Kong
EMEA: UK, France, Benelux, DACH, Russia, Italy, South Africa,
Poland
CALA: Miami, Brazil, Mexico, Argentina, Colombia
 Global Distribution Network covering more than 100 countries
 Support Centers covering all time zones
 3 Logistics Centers in North America, EMEA and APAC
Suite of Solutions for Microsoft UC Voice
The only vendor with complete voice solutions offering
for Lync
Comprehensive Qualified Lync IP Phones
430HD IP-Phone
420HD IP-Phone
440HD IP-Phone
Benefit from full integration with Microsoft Unified
Communications
QualifiedasasLyncLyncQualified
compatible
compatible
Enhanced “Better
Together” support over
Ethernet*
*Available Phase 2
Full support for Microsoft's
RTA
Provisioning via Lync
Lync presence indication
Simple, secure sign-in
Lync contacts displayed on
LCD screen (440HD model)
Optional tablet expansion
for attendant console*
Complete Set of Products for All Connectivity Needs
SIP Trunking
TDM Trunking
Connectivity to
Local PBX
Integration with
Non-certified
IP-PBX
E-SBC for connecting to SIP Trunking (e.g. Skype Connect) or existing
IP-PBX
Enhanced Gateways for connecting to PSTN or existing PBX
ELIN Gateways for E911 calling
Gateways for analog phones, modems and faxes
Range of densities, high availability and redundancy options
Full suite of Enhanced Gateways & E-SBC
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AudioCodes Enhanced Gateways and E-SBCs offer investment protection
Supporting gradual migration from TDM to Lync, and from PSTN to SIP Trunking
using the built-in Enterprise class Session Border Controller
Secured SIP Trunk
connectivity
Mediant 800
Enhanced Gateway and E-SBC
Small Sites
Mediant 1000
Enhanced Gateway and E-SBC
Small - Medium Sites
Connectivity for analog
phones, fax machines
Lync migration support with
advanced routing features
Public Switched Telephone
Networks connectivity
TDM and IP-based Private
Branch Exchanges
Integration
Mediant 2000
Enhanced Gateway
Medium - Large Sites
Mediant 3000
Enhanced Gateway and E-SBC
Large Sites
Mediant 4000
E-SBC
Very Large Sites
Full suite of Enhanced Gateways & E-SBC
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Typical design of Lync at headquarters
Headquarters site
AudioCodes
Enhanced Gateway and E-SBC
SIP Trunking
and/or PSTN
PBX/IPPBX
Lync Endpoints
AudioCodes Lync
Compatible
Analog Devices
Full suite of Survivable Branch Appliances (SBA)
Family of Survivable Branch Appliances that can fit any branch location and
size
SBA with Integrated access sand data services
• SBA appliance with Router, access (WAN termination), PoE LAN Switch and
firewall
SBA with full resiliency
• RAID1, SSD , dual PS, and recovery utility to allow minimal MTTR
Advanced applications
• Such as SIP Phones and Smartphones integration and recording
Full modularity of Interfaces
Easy and smooth migration for Lync 2013 branch offices
• Advanced call routing, Call Forking and Active Directory look-up
Supporting emergency calling standards
• Including E911 and Emergency Location Identification Number (ELIN)
Mediant 800 SBA
Small Branches
Mediant 1000 SBA
Mediant 2000 SBA
Small - Medium Branches
Medium - Large Branches
Full suite of Survivable Branch Appliances (SBA)
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Typical design of Lync at a branch
Branch office
AudioCodes SBA and E-SBC
SIP
Trunking
and/or
PSTN
IP WAN
Lync
Endpoint
s
AudioCodes
Lync
Compatible
Analog
Devices
PBX/IPP
BX
Applications - SmartTAP
SmartTAP is a secure, stable and certified solution for Lync that enables the recording
of key business interactions
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Certified
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Economic
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Microsoft LYNC FIRST qualified recording solution
No conferencing resources needed
Port Mirroring is optional
No impact on quality of conversation
Compliance Recording
Transaction
Verification
Quality
Assurance
Dispute
Resolution
Feature Rich
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Record ALL User Types for ALL call scenarios including Mobile or Home Users.
Recording of Microsoft RTA codec with built in transcoding
Remote Branch Survivability
Scalable from as small as 8 to N concurrent sessions on a single or distributed server
configuration
Applications - Auto Attendant
AudioCodes' Auto Attendant is an Interactive Voice Response (IVR) system that
provides enterprises with a powerful and flexible tool to manage inbound calls and
deliver them to the intended destinations.
Automatically plays voice prompts to callers
Transfers callers to additional menus and extensions based on caller input
Supports different operator numbers for working and non-working hours
Detects received fax calls and forwards faxes to the enterprise's default fax machine/e-mail
Remote online management of the Auto Attendant service
Multi Language support
Applications – Campus DECT Support
AudioCodes DECT Mobility
Capabilities:
• IP DECT system integration
• Multi access point support
• Individual mapping of DECT extension into
Lync user account
• Support a variety of IP DECT systems
includes:
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Gigaset
Aastra
LG-Nortel
ICON
ASCOM
Features Supported (Partial
list):
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Registration
Basic Calls (In/Out)
Caller ID
Call Waiting
Call Hold
Call Transfer
Call Forward
Multiple Lines
Speed Dials
Speaker Phone
Management
 Range of management tools to ensure smooth deployment and operation
 Integration with Microsoft SCOM
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SCOM plug-in to monitor the SBAs and Enhanced Gateways through
Microsoft centralized System Center Operations Manager
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Monitoring Gateway alerts and performance information
 Enterprise-Grade centralized Element Management System
(EMS)
 Operations, Administration, Monitoring and Provisioning
 SBA centralized update tool
 Simplified operation and cost reduction
 Session Experience Management (SEM)
Management - Voice Quality Monitoring
Session Experience Manager (SEM) software is an intelligent analysis tool for
monitoring the quality of VoIP calls within the enterprise network and its connecting
trunks to service providers
Quick overview of network VoIP quality
Alarms on bad VoIP quality
VoIP network trend analysis
VoIP Bandwidth consumption
Reports
Call list with easy filtering
One Expert Team for All Your Services Needs
One supplier that provides
you expert professional
services…
Planning &
Design
Network
Readiness
Assessments
ONE supplier that provides
you with expert customer
support…
24x7 Technical
Support
Software
Upgrades
12
3
9
6
Installation &
Implementation
Training
Spares
Management
Remote
Monitoring
One Expert Team for All Your Services Needs
AudioCodes Professional Services
Professional Services for Lync
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Provided Globally
deployment
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Complementary to the voice partner
Planning, Design, and Project Management
services
for
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Ensuring that all integration challenges
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Network readiness assessment
are met
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PSTN/PBX/SIP Trunk Integration
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Voice Network Survivability Design
Implementation of Microsoft Lync solutions
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Physical Installation
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Configuration
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Training
Day-to-day maintenance and monitoring
services
One Expert Team for All Your Services Needs
AUDIOCODES ACADEMY - Career Development with Lync
A full suite of training to develop your technical skills for Lync deployments using
AudioCodes
 Hands-on certification training
 Remote instructor led training
 Trainings by local training partners
Certification Training – Participants are awarded with AudioCodes professional certification
AudioCodes Solutions in Microsoft® Lync™ Server 2013
Environment - Advanced
AudioCodes Solutions in Microsoft® Lync™ Server
2013 Environment - Essentials & Configuration
Educational Training – Participants are awarded with record of completion
Online Instructor Led - AudioCodes Solutions in Microsoft®
Lync™ Server 2013 Environment - Essentials &
Configuration
Follow The Sun Comprehensive Technical Support
Field Application Engineer
answers each call (normal
business hours)
Operations and Support
Geographical Diverse Support
Centers with local FAEs
Help Desk
24x7 support for Critical Issues
Remote Monitoring
Software Upgrade
Advance Replacement
Website Incident Management
Managed Spares
On-Site Break/Fix
Managed Spares
AudioCodes’ One Voice for Lync
Comprehensive product and
service program
Simplifying voice-enablement
of Microsoft Lync
Wide product portfolio of
voice network elements
Advanced support services
and consulting expertise
“If all you have is a hammer, everything looks like a nail”
Jasper Maters
Sales Director Benelux
[email protected]
+31 6 519 17 446
AudioCodes’ One Voice for Lync Questions:
Question 1: What protocol does AudioCodes uniquely
support in its Lync phones?
Question 2: What is the best AudioCodes solution to use to
connect to a SIP Trunk?
Question 3: Does AudioCodes support SCOM for
management?
Question 4: What percentage of Fortune 500 companies use
Lync today?
Question 5: What colours are the AudioCodes Lync phones
available in?