Transcript QIO*s Role in the Medicare Program

http://www.ieeeusa.org/volunteers/committees/mtpc/documents/EMBC06-NYC-Panel.ppt
MAINTAINING SECURITY AND
PRIVACY OF PATIENT
INFORMATION
September 2, 2006
Frank E. Ferrante,
MSEE, MSEPP
President FEFGroup, LLC
Past Chair, Medical Technology Policy Committee
IEEE-USA, Washington, DC
Presented at
28th IEEE EMBS Annual International Conference
Aug 30-Sept. 3, 2006, New York City, New York, USA
1
Outline






Why Electronic Medical Records?
Software Sample/hardware samples
Barriers/Standards for EHR
HIPAA Security and Privacy Regulations
Medical data transmission requirements
Wireline and Wireless Telecommunications
Services Security
 Security of Patient Medical Records
 References
2
Why Electronic Medical
Records (EMRs)
 Time spent filing and pulling patient charts, searching







for charts
Time re-creating records if destroyed by natural
disaster or accident
Cost of supplies to maintain charts
Cost of facility space for records (can better use of
space be made?)
Storage and Backup Cost
Transcription services cost
Cost of doing nothing today
Better Security/Privacy Maintainable
3
Software/Hardware
Supporting Digital Medical
Records
 Electronic Medical Record (EMR)Software



Soapware - check it out $300 Starting Price see:
http://soapware.com/
e-MDs Electronic Medical Record Support Software http://www.emds.com
a4Healthsystems EMR and Access systems
http://www.a4healthsystems.com
 Companion Technologies http://www.companiontechnologies.com
 Security and Privacy - all EMRs must be protected


Sample approach: indigenous authentication of digital information
(US Patent 6,757,828 B1 of June 29, 2004) by Signa2
http://www.gjtdc.com
Backup routinely onto remote servers or storage offerings
4
What are the Barriers to EHR and
e-Health Implementation?*








Lack of a Unique Personal Identifier
Lack of HIPAA Compliant Middleware
Lack of Incentives
No Paradigm or “First Mover” for Some System
Components
Evolving Standards
Disincentives
Lack of an NHIN Architecture
[Fear of Cost/Benefit]
* [Corr 06]
5
Barriers and Solutions
Identifiers and Middleware
Lack of a Unique Personal Identifier:
• Solutions:
•Voluntary Personal Healthcare
Identifier (IEEE-USA Voluntary
Healthcare Identifier Position Statement, 17
June 2004)
•Center for Certification of Health
Information Technology Multiple
ID Approach (Provider ID +
Provider Unique Personal ID)
•DOD Common Access Card
Model
Lack of HIPAA Compliant Middleware:
•Solutions:
•RHIO Contracts
•Marketplace Solutions
•Shortcomings:
•Public Health and Research
Interfaces may not be included
HIPAA compliant
Identification,
Authentication,
and Access
* [Corr 2006]
6
EHR Standards Evolution*
 International Statistical Classification of
Diseases and Related Health Problems (ICD)
from ICD-9 to ICD-10
 ASCI X12 Version 4010 to ASCI X12 Version
5010 (HIPAA Business Transactions)
 National Council for Prescription Drug
Programs Telecommunication Standards
from version 5.1 to version D.0
 Conversion of all standards to XML
* [Corr 06]
7
HIPAA Security and
Privacy Regulations
 Health Insurance Portability Assurance Act
(HIPAA)


Security - Required stronger and more focused
provision of security around medical information
(supports maintaining of information privacy)
Privacy - Enforces increase in privacy protections
for medical information (Not just speaking privacyrequired under penalty if failure occurs)
8
Electronic Medical Record
(EMR) Data Requirements
 Page of text for entering and
storing non-image information

Less than 64 Kbytes(large file)
 Image Data

(Refer to estimate table)
9
Medical Images Data
Transmission Requirements*
Image Type
Ultrasound
Other (Angiography,
Endoscopy, Nuclear Med.,
Cardio logy, Rad iology)
Computed Tomograph y
Magnetic Resonance Imaging
Digi tized (Scanned) X-Ray
Digi tal Radio logy
“
“
(high quali ty)
Mammograp hy
Image
Image resolution
Size
less
Control &
Spatial Size( bits/pixel) error bits
512x512
x8
256 Kbytes
512x512
512x512
1024x1024
1024x1280
2048x2048
2048x2048
4096x4096
x8
x12
x12
x12
x8
x12
x12
256 Kbytes
384 Kbytes
1.5 Mbytes
1.9 Mbytes
4 Mbytes
6 Mbytes
25 Mbytes
*Source: Ferrante, F.E.,“Evolving Telemedicine/eHealth Technology,” Telemedicine and e-Health, Vol 11,
Number 3, June 2005, Mary Ann Liebert, Inc Publisher, ISSN-1530-5627.
10
Wireless
Telecommunications
Services

Broadband Services
802.11n
 WiMax


Security
PKI
 VPN
 Secure ID
 WEP/WPA/WPA2 (802.11i)

11
How New Technologies Stack
Up
Actual performance will vary depending on factors such as how the technology is
deployed, the user’s distance from base stations, and interference.
Data Rate
(megabits per second)
1,000
WPAN
WLAN
WMAN
WWAN
Ultrawideband
100
Wi-Fi (802.11n)
Wi-Fi (802.11a/g)
4G cellular
WiMax mobile
(802.16e)
10
3.5G cellular
Wi-Fi (802.11b)
Bluetooth 2.0
WiMax (802.16)
3G cellular
1
Bluetooth 1.2
2.5G cellular
-1
2G cellular
Established
Emerging
Source: Technology Review, October 2005
12
Security of Patient
Records
 Wireline Communications/Computer Access




Database Encryption
Public Private Key access control
Routine Password Control and Management
Isolation of Database Server from outside access

except via Virtual Private Network (VPN) and Secure ID handheld devices or Secure Private Key system
 Wireless Communications

Wire Equivalent Privacy (WEP)


Poorly designed, vulnerable
Wireless Protocol Architecture (WPA)& WPA2


Improved Security Encoding
Enterprise Security Offering(Both WPA and WPA2 now
available for Wireless operations as alternate to WEP)
13
References
 [Corr 2006] Corrigan, Mike (Current Chair MTPC), “ConsumerCentered Electronic Health Records and e-Health - Roadblocks
and Opportunities,” presented to GEIA Roundtable, June 29,
2006 -Available at:
http://www.ieeeusa.org/volunteers/committees/mtpc/index.html
 [IEEE-USA]IEEE Medical Technology Policy Committee Web
Site ttp://www.ieeeusa.org/volunteers/committees/mtpc/index.html
14
http://www.ahcccs.state.az.us/eHealth/Presentations/Endsley.ppt
Electronic Health Record (EHR)
Adoption in Arizona:
A View from the Frontlines
Scott Endsley MD MSc
Medical Director, System Design
Health Services Advisory Group
15
Health Services
Advisory Group
• Medicare Quality Improvement
Organization (QIO) for Arizona
• Founded in 1979 by Arizona doctors and
nurses, HSAG is one of the most
experienced QIO’s in the nation.
• Dedicated to improving quality of care
delivery and health outcomes through
information, education, and assistance
• Partner with physicians, health plans,
nursing homes, hospitals
16
Most Healthcare Comes
from Small Practices
 1460 primary care practices
 92% 1-3 physicians
 98% less than 8 physicians
17
Health Information Technology
Use in Arizona
 AzAFP/ACP/AOMA
Survey (Jan-March
2005)
 Harris Survey
(Maricopa County
Medical Society)
Summer 2004
18
Key Findings
 87% have high-speed
Internet access
 13.5% currently using
electronic health records
 25% ready to purchase in
next 2 years
 29+ electronic health
record vendors active in
Arizona market
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Office Practices are Saying….
 Drug checking, reminders sound great, but can I afford this as a
solo practitioner?
 Will I be able to connect with my hospital?
 Will the vendor be able to support my needs?
 Will my patient’s information stay private?
 Most of my colleagues still use paper, shouldn’t I wait till
electronic medical records are the standard of care?
 I have been using paper for 20 years, how will I ever get them
all into my electronic medical record?
20
The IT Adoption ‘Gap’
How do we get here
We are here
21
PREDICTING
THE
FUTURE
 Tipping point in next 3 years
 Interpersonal effect 20x
more potent than mass
marketing effect
Source: Ford et al. “Predicting the Adoption of Electronic Health Records” JAMIA, 2006, 13: 106
22
IT Market Failure:
A Prisoner’s Dilemma
 $1.6 billion in health care
 Highly fragmented delivery and
financing models
 Asymmetric risk assumption and
benefit sharing
 12% DECLINE in proportion of pay
for performance programs with IT
incentives
 IT incentives small = 4% of total
incentive.
Are you locked behind your
medical loss ratio?
23
If HIT were a Gallon of Gas….
We spend
400X LESS
than Great
Britain
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Per “Average” Provider Annual
Cost Saving Projections
$18,000
ADE Reductions
$16,000
Laboratory
$14,000
Radiology
$12,000
$10,000
$8,000
$6,000
Medication
Only 11% ($3080)
accrues to
physician
$28K
$12.3K
$16.6K
Int Rx
Int Rx-Dx
$4,000
$2,000
$2.2K
$2.5K
$0
Basic Rx
Basic Rx-Dx
Adv Rx-Dx
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The Market Opportunity
$200 Billion Market
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 Highly
Costs
variable
(e.g. $3,000- $134,000)
 Components:
o
o
o
o
o
o
Hardware
Application (both
primary and 3rd
party)
Training
Support
Maintenance
Interfaces
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Bridging the GAP










Ten Key Strategies
Demonstrate relative advantage
Triability
Observability
Use multiple channels of communication
Work with homophilous groups
Stay tuned to changes
Social networks
Opinion leaders
Compatibility
Infrastructure
Source: Cain and Mittman, Diffusion of Innovation in Health Care, Institute for the Future, May 2002
28
Barriers to Electronic Transformation
 Financial



High up-front cost
Underdeveloped business
case
High initial physician time
costs
 Technical



Inadequate technical support
Lack of standards
Security and privacy
Behavioral
 Concerns about IT effect on
office culture
Organizational Change
Patient-physician
communication
Workflow changes
Technical competence
Staff Training
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Hard Dollar Benefits
Hard Dollar
Benefits
Example
Conditions
Amount
Capture lost charges
IF charges are now
being lost
1% - 5%
revenue gain
Reduce ‘defensive
downcoding’
IF downcoding is
prevalent
5% - 11%
revenue gain
Reduce claims
denials & delays
IF denials or delays are
common
15 – 30 day
A/R speedup
Increase preventive
and management
services
IF new services are
profitable AND
capacity exists
5% revenue
gain
Reduce transcription
IF dictating AND willing
to change
$5k - $15k/yr
costs cut
ROI ~$33,000/provider starting at 2.5 years after investment,
most of which accrues from better coding and charge capture
30
Doctors Office Quality Information
Technology (DOQ-IT) Initiative
 3-year initiative of Centers for
Medicare & Medicaid Services
(CMS) focused on small to
medium sized primary care
practices
 Aim: transformation of care
through widespread adoption
of electronic technologies in
office practice
 State Quality Improvement
Organizations have developed
technical assistance services
Expand the
Adoption Rate by
5-6%
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Roadmap
Assessment
Planning
Vendor
Selection
Implementation
Care
Management
 ASSESSMENT – practice readiness, workflow analysis
 PLANNING – make business case, prioritize needs, set goals
 SELECTION – identify options, evaluate, decide, contract
 IMPLEMENTATION – prepare, build interfaces, go-live, problem solve
 CARE MANAGEMENT- chronic care redesign, report data, improve
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DOQ-IT Services
 EHR University
 Onsite consultations
 Web resources – www.azdoqit.org
 Physician Champions Network
 IT Events/ Vendor Fairs
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DOQ-IT Support
34
Our Website – www.azdoqit.org
• Tools & Resources
• Consulting Services
• Arizona IT news &
events
• Register for EHR
University
• Complete Practice
Readiness Assessment
35
Early Lessons from Frontlines
 Cost and loss of productivity concerns
 Huge disinterest on part of payers
 Second wave of adoption
 Free isn’t free enough
 Waiting for the government solution
36
 University of Arizona implementing Allscripts
systems across 22 site network
 Arizona Community Physicians implementing
Allscripts across 89 providers
 Arizona State Physicians Association promoting
Synamed to 900 practice network
 Arizona Medical Clinic implemented GE Centricity,
uses as basis for pay for performance
 Canyonlands Community Health Centers rolling
out NextGen across 5 clinics
 …..and many more clinics and organizations
engaging in electronic transformation
37
Yuma Regional Center for
Border Health
 Administer a discount care program – Community Access
Program of Arizona (CAPAZ)
 52 providers, 500 patients
 Exploring use of CCR-based technology to track patients
(especially medications across Arizona/Sonora border)
38
Our Challenge
 Define electronic health care as the standard
 Close the technology gap-help small offices find ways
to finance technology
 Assist practices accomplish the practice redesign to
effectively use new technologies, including use of
data for improvement
 Connect all parts of the healthcare system including
consumers
39
THANK YOU!
Scott Endsley
602.745.6342
[email protected]
Email:
[email protected]
Website:
www.azdoqit.org
40
41
http://www.informatics-review.com/talks/TEPR-2003/max.ppt
May 13, 2003
“Electrifying”
th
1/7 of US Economy
Presentation to TEPR
Gary A. Christopherson, Senior Advisor to Under Secretary
Veterans Health Administration, Department of Veterans Affairs
42
Maximize
Health/Ability & Satisfaction
US Health System
National Health Policy
Quality
Assurance
BP/
H&IT
Ideal
Clinical Care
Health Surveillance
Preventive Measures
Education
Evaluation/Diagnosis
In-/Outpatient Treatment
Community Treatment
Rehabilitation
Information
Research &
Development
Status - Well,
Acute Illness, Chronic
Illness, Custodial
Birth
Population,
Person/Enrollee,
Episode
Death
“Occupational” Environment
“Community” Environment
Care Episode /
Chronic Care
BP/
H&IT
Ideal
Community
Care (Home /
Workplace)
Health Surveillance
Preventive Measures
Education
Evaluation/Treatment
Rehabilitation
Information
Direct Care / Info/Prevention
US Health – Goals, Strategic Principles, Outcomes,
Leadership/Management, Benefits,
Culture/Environment, Resources, Information, History
Health
Risks
43
Drivers for health
• Maximize health/abilities
• Maximize satisfaction
• Maximize quality
• Maximize accessibility/portability
• Maximize affordability
• Maximize patient safety (defects/errors to zero)
• Minimize time between disability/illness &
maximized function/health (time to zero)
• Minimize inconvenience (inconvenience to
zero)
• Maximize security & privacy
44
Potential timetable to “paperless”
Standards
• Data
• Communications
---------------------
Health Info Systems
• Electronic Health
Records Systems
(EHRs)
• Personal Health
Record Systems
(PHRs)
• Info Exchange
Adoption by
health
organizations
Adoption by
persons
Paperless
(IOM)
Affordable,
high quality,
standardsbased EHRs,
PHRs & Info
Exchange
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
45
Toward standards & high
performance info systems
• HealthePeople Strategy:
•Move Federal & Nation to national standards & high
performance health info systems – EHR, PHR, HIE –
supporting ideal health systems
• HealthePeople Concept:
•Collaboratively develop by public & private sectors
•Support by consumers, providers, payers & regulators
•Meet consumer, provider, payer & regulator needs
•Achieve info standards for data, communications,
security, systems & technical
•Build/buy & implement high performance systems
•Public ownership/sharing of at least one high
46
performance system for special needs populations
HealthePeople - High Performance Information
Systems Components/Links/Standards
My HealthePeople
Outside health
organizations
[web site, virtual health
record, trusted information,
self-reported information,
link to other health
providers]
S
“e” communications/
transactions
S
S
Registration, Enrollment
& Eligibility System
Database/
Standards
S
S
Health Provider (including clinical
Interface, e.g. CPRS, CHCSII, &
RPMS) & Data
System
Database/
Standards
Database/
Standards
S
S
Provider Payment
System
S
Management &
Financial System
Billing System
Blood System
Scheduling System
Radiology System
Pharmacy System
Laboratory System
Enrollment System
S
S
47
HealthePeople - High Performance Information
Systems Components/Links/Standards
My HealthePeople
Outside health
organizations
[web site, virtual health
record, trusted information,
self-reported information,
link to other health
providers]
S
“e” communications/
transactions
S
S
Registration, Enrollment
& Eligibility System
Database/
Standards
S
S
Health Provider (including clinical
Interface, e.g. CPRS, CHCSII, &
RPMS) & Data
System
Database/
Standards
Database/
Standards
S
S
Provider Payment
System
S
Management &
Financial System
Billing System
Blood System
Scheduling System
Radiology System
Pharmacy System
Laboratory System
Enrollment System
S
S
48
My HealtheVet / My HealthePeople
Other
health
organizations
Electronic Health
Record System
Software &
Hardware
My HealtheVet / HealthePeople
[Personal Health Record System]
Database/
Standards
S
S
Person
S
S
S
Primary
health
provider
“health in a box” on PC & web site via
community, health, non-health, government
S
Electronic Health Record
System (e.g. VistA)
Software &
Hardware
Database/
Standards
Health Record
•Access to health records
•Sharing health records
•Self-entered health record
Services
•Checking/filling prescriptions
•Checking/confirming/making appointments
•Checking/paying co-payments
•Participating in support groups
•Health decision support
•Health self-assessment
•Messaging with health provider
•Diagnostic/therapeutic tools
•Reminders
•“Checking in”
•Safety services/tools
•Links to other health sites
Information
•Trusted information
49
My HealtheVet Phasing
• Phase 1
• Presentation framework
• Health education content
• VA developed content (e.g., seasonal health bulletins, health tip of the day,
Veterans Health Initiatives, interactive chat)
• Portal personalization features
• Phase 2
• Rx Re-fill
• Self Entered Data (excluding self entered metrics)
• Phase 3
• View Co-pay balance
• View Appointments
• Self Entered Metrics
• Phase 4 (Electronic Health Record)
•
•
•
•
eVAult
VistA extracts
Delegate function
User and system administration functions
50
My HealtheVet Timeline
• Summer 2003
• Foundational online environment with VA-developed
content, health education information, and self-assessment
tools
• Fall 2003
• Prescription refill and self-entered data*
• Winter 2004
• View total co-payment balance, view next scheduled
appointment**
• Spring 2004
• Electronic patient record data and migration from pilot to
national system***
* Requires proofing solution in place
** Requires Secure Web Transaction Architecture; otherwise, reduced-capability service still possible.
51
*** Requires Secure Web Transaction Architecture implementation
Potential of “Best Practices” / Ideal Systems
Veteran (and
their
families) not
receiving
care
currently
20+ million veterans not receiving VHA care currently can benefit
via My HealtheVet getting trusted info, keep a personal health log,
store their non-VHA health record, do internet dialogue with health
advisor, help family & friends get care, form peer-to-peer support
groups, be notified of benefit & care site info, be notified of
service-related illness information (e.g. SHAD, Gulf War Illness),
register/apply for benefits & arrange for first appointment. Ideal –
Via My HealtheVet, veterans entering VHA for care have already
established/trusted relationship & VHA already has basic info on
which to base care; veteran is strong partner in health.
Family of
veteran not
yet receiving
care
Via My HealtheVet, can assist veteran with accessing care or
benefits, get trusted info, do an internet dialogue with a health
advisor with their veteran family member, form peer-to-peer
support groups, be notified of benefit & care site info, be notified of
service-related illness information (e.g. SHAD, Gulf War Illness),
register/apply for benefits & arrange for first appointment for their
veteran family member. Ideal – veterans families feel VHA cares
52
& can be trusted; family is strong partner in health.
Potential of “Best Practices” / Ideal Systems
Person (and
their
families) not
receiving
care
currently
People can benefit via My HealthePeople where they get trusted
info, keep a personal health log, store their health records, do
internet dialogue with health advisor, help family & friends get
care, form peer-to-peer support groups, be notified of benefit &
care site info, be notified of work-related illness information,
register/apply for benefits & arrange for first appointment. Ideal –
Via My HealthePeople, people entering for care have already
established/trusted relationship & provider already has basic info
on which to base care; person is strong partner in health.
Family of
person not
yet receiving
care
Via My HealthePeople, can assist person with accessing care or
benefits, get trusted info, do an internet dialogue with a health
advisor with their family member, form peer-to-peer support
groups, be notified of benefit & care site info, be notified of workrelated illness information, register/apply for benefits & arrange for
first appointment for their family member. Ideal – persons’ families
feel health provider cares & can be trusted; family is strong
partner in health.
53
National standards & high performance systems
Health Information
Standards
Systems
VA, DoD, IHS individual/joint adoption
Consolidated Health Informatics (CHI)
HealthePeople(Fed)
Public/Private
•Individual (e.g. Kaiser Permanente)
•Joint (Connect. Health, eHealth, NCVHS, SDOs, …
HealthePeople
DoD CHCS II
VA HealtheVet-VistA
IHS (upgraded RPMS)
HealthePeople(Fed)
Public/Private (CMS, VA, health providers/
payers/regulators, private sector vendors)
2001
HealthePeople
Standards – Jointly develop/set/use.
Systems – Develop/enhance/use high performance, interoperable.
Exchange – Develop two way with computable data.
National
Health
Information
Standards
Exchange/
Sharing
High
Performance
Health Info
Systems
Personal
Health
Record
Systems
2010
Standards – Nationally accepted.
Systems – High performance, interoperable.
54
Exchange – Two way with computable data.