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PRESERVING EARLY CHILDHOOD CONFERENCE Tom Mosgaller Director of Change Management UW – Madison Section I. “First we build the house, then the house builds us.” Winston Churchill Early Learning Community Approaches Curriculum Assessment Learning Environment Meals Evaluation Family Partnerships Transportation Health/Safety Contracts and Interagency Agreements Supervision Human Resources Fiscal Staff Development Structures for Shared Leadership, Communication, & Decision Making Goals and Action Plans Guiding Principles Mission and Vision Values and Beliefs “I know there is a better way if I could only stop for a moment and think of it.” Winnie the Pooh TABLE TALK: FROM LISTENING TO LEARNING What are the key ingredients essential to prepare children for the future? What bridges need to be built to get there? What are the most important building blocks needed to support these bridges? WECCP REGIONAL NETWORKS Northern Western Southern Northeast Southeast & Milwaukee REGIONAL DISCUSSION QUESTIONS What is going on in your world that would affect others? What gives you energy related to building bridges in your region? What is a future vision you have for your region? THURSDAY PRESERVING EARLY CHILDHOOD CONFERENCE Tom Mosgaller Director of Change Management UW – Madison Section II. CARING FOR THE COMMONS IT TAKES A COMMUNITY IT TAKES A COMMUNITY The myth of the rugged individual -Luck -Leverage -Love Outliers by Malcolm Gladwell OUR TWO BIG TOOLS INSTITUTIONS INSTITUTIONS AND SYSTEMS COMMUNITY CONSUMERS AND CLIENTS CITIZENS IN ASSOCIATIONS IT TAKES A COMMUNITY The Geometry Lesson Institutions Make a lot of the same thing and Community Value diversity IT TAKES A COMMUNITY Institutions Community Competency “Professional” Relationships Neighbor Policies Procedures Stories IT TAKES A COMMUNITY Relationships are the glue that holds community together Stories are the WD40 of relationships IT TAKES A COMMUNITY Institution Community Respond to needs Build on assets/gifts Consumers Clients Customers Citizens Associations The Power of Relationships Systems Integration Model Communicate …Giving & exchanging information to Cooperate to …Assisting each other Coordinate to …Joint planning/synchronization Collaborate to …Mutual goals and gains Convergence ...Restructuring to Consolidation …United/Harmonized IT TAKES A COMMUNITY Will the actions we take strengthen or weaken the natural connections essential for our children to thrive in this century? PRESERVING EARLY CHILDHOOD CONFERENCE Tom Mosgaller Director of Change Management UW – Madison Section III. Quality is what it makes it possible for your customers to have a long term love affair with your customers QUALITY THE GEOMETRY LESSON Institutions Community Effective processes are to institutions what Strong relationships are to communities. Both are powerful tools for different tasks WORKING IN THE GAP Our success depends on our ability to improve our processes and build the relationships essential to community. QUALITY Four types of quality 1. Quality by inspection Quality assurance Quality improvement Quality by design 2. 3. 4. FIVE KEY PRINCIPLES 1. Understand and involve the customer 2. Fix key problems What keeps you up at night? 3.Pick a powerful change leader 4.Get ideas from outside the field 5.Use rapid- cycle testing The NIATx Model University of Wisconsin FIVE QUESTIONS 1.What is it like to be our customer? 2.What are we trying to accomplish? What is our aim? 3.How will we know if a change is an improvement? 4.What changes can we test rapidly? 5.How can we sustain the improvement? THE P.D.S.A CYCLE PLAN ACT DO STUDY ? Hunches Theories Ideas Improvement Goal #2 #3 #1 ? Hunches Theories Ideas Improvement Goal Reduce wait time from 14 days to 7 days Rapid Cycle Testing = Quick experiments Discover what change was actually an improvement. MEASURING CHANGE How will you know your change is an improvement? Now is not a time Sum is not a number There is not a place MEASURING CHANGE One Change One Location One Aim One Population GETTING ORGANIZED Key Roles Executive sponsor Change Leader Change Team SMALL CHANGES – DRAMATIC RESULTS Hospitality Start with the relationship Same day service Reminder calls Warm hand offs Follow up PRESERVING EARLY CHILDHOOD What could you do today, this week that would be a small improvement that produced dramatic results? Start with the walk through Pick an area for improvement Put a team together Use the PDSA Cycle Sustain the gains THE ATHENIAN OATH “Thus in all ways I will leave my community greater and more beautiful than it was transmitted to us.” Athenian Oath Pericles Mayor of Athens SUSTAINABILITY VIDEO CLIP http://www.soulgardencollec tive.tv/profiles/blog/show?id =2259039%3ABlogPost%3A 183392