Transcript English Professionalism Workshop CME 2015

PROFESSIONALISM
WORKSHOP
What is
Professionalism?
• What does Professionalism mean for
doctors and others working in
healthcare?
• The group will think of ideas and write
them on the white board
• Now we will discuss the Main Values
within Professionalism
Honesty, Truth, & Honor
• Be truthful to patients
• Know your limitations in knowledge and
skills
• Ask your colleagues for help when
needed
• Are there any other ideas from the
white board to add to this Main Value?
Altruism (Unselfishness)
• Create a policy for free treatment for poor
patients
• Place the needs of patients before your
own interests (for example, staying late to
help manage a sick patient)
• Physicians and Nurses are underpaid, but
continue to treat patients everyday
• Are there any other ideas from the white
board to add to this Main Value?
Respect
• Explain the seriousness of the illness to
patients and where care needs can be
met
• Serve patients in their dialect
• Collaborate and work well with other
team members
• Are there any other ideas from the
white board to add to this Main Value?
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Responsibility &
Accountability
Provide confidence to patients that they are receiving
good care
Build a relationship of trust between the doctors and the
community
Identify and improve patient satisfaction issues
Evaluate skills and check the workplace to improve care
Keep good patient health records
Are there any other ideas from the white board to add to
this Main Value?
Compassion &
Empathy
• Be friendly, kind, polite, smiling
• Do not make patients feel bad about
being ill
• Try to understand how illness affects
the patient and their family
• Are there any other ideas from the
white board to add to this Main Value?
Dedication &
Self-Improvement
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Aim to be a 5-star doctor
Be a self-directed learner for updating knowledge and
learning teaching skills (Internet resources)
Identify those not performing to standard and provide
extra training and follow-up
Identify where there is lack of knowledge about
standards of care and provide knowledge
Are there any other ideas from the white board to add
to this Main Value?
• Are there any other categories of Main
Values of Professionalism that we
should create from the examples on the
white board?
We will now hand out the chart containing the Main Values
and add any categories that the group has come up with.
Main Values
Honesty, Truth &
Honor
Unselfishness
Respect
Responsibility &
Accountability
Compassion &
Empathy
Dedication &
SelfImprovement
Case #1
Case #2
Case #3
Case #4
Case #5
Case #6
• We will now take a 15 minute break
• We will now break up into small groups
(Group size of about 6 people)
• Each group will review 2 of the following
cases and think about which Main
Values of Professionalism are important
in the case.
• How can each case be managed to
give a high level of professionalism?
• We will take 15-20 minutes to work on
the cases in the small groups
• We will now reassemble as a large
group and discuss each case
• We will write our observations about the
cases on the white board
Case #1
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One of the doctors you work with has not been doing
very well lately. Over the past few months she has
been working very hard. Then one of her patients
died a month ago and it was not expected. She did
not come to her clinic one day. She is losing weight
and seems less confident at work. You worry she
has depression.
What should you do? What is your responsibility as
a doctor and a friend in this situation? Who should
you talk to about this? Should you talk directly to her,
or should you talk with other people?
Case #2
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•
A patient comes to your OPD at the district
hospital with fever and chills, muscle pain and a
rash. You have ordered some bloodwork and
started treatment, but after one week the
patient is having more pain and is now losing
weight. You made a good list of what is possibly
the diagnosis but the treatment is not helping.
What do you do next? What do you tell the
patient and his family?
Case #3
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You go to see one of your patients in the hospital
and notice there are no notes in their chart. The
patient tells you that the nurse gave some
medications and checked them for abdominal
pain. You are unsure what medications were
given and how the nurse helped with the
abdominal pain.
What do you do next? What should you say to
the nurses you work with? Should you speak with
anyone else about this?
Case #4
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You are working in a district hospital and an ethnic
minority patient arrives in active labor. She has not
had any prenatal care. She has been pushing for
three hours. Her family is very poor and do not have
enough money to pay for medical care. It is hard to
communicate because of the dialect.
What are your responsibilities for this patient?
You feel frustrated that she did not get prenatal care
and has waited so long to come to hospital. What do
you say to the patient and her family?
Case #5
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You are the lead physician at your district
hospital and have decided to evaluate how well
your hospital is functioning.
In terms of professionalism in the workplace,
who would you like to hear from? How would
you gather information? How would you change
things?
Case #6
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You decide to go and visit the health centers in your
district. When you arrive at one of them, the doors
are locked and the healthcare worker is not around.
The villagers tell you that they do not go to the
health center because many times it is not open
when they need help.
What do you do next? Who do you discuss this
with? What do you tell the villagers?
• Would anyone in the group like to share
how they will use the Main Values of
Professionalism in their medical
practice and what benefits they hope to
see?
• Thank you for taking part in this
workshop
• We would like your feedback about the
workshop