Transcript Societal Communication

Public Speaking
Societal Communication
Presented By
Mrs. Bowden
Today we will:
 Demonstrate an understanding of the different ways in which we
communicate as a society.
Interpersonal Communication:
 Getting along with an communicating effectively with another person
 Two types – social communication and professional communication
Social Communication:
 Face to face
 Verbal communication – in person or by video chat perhaps?
 Body language/non verbal
 Non face to face
 Written – letters, emails, texts, social media, instant
message
 Verbal – telephone, voice mail
Social Media:
 Has caused face to face communication to almost become non
existent
 Written communication is altered
 Tone can not be inferred
Social Media:
 What other issues have come up with social media? Let’s
discuss.
 What’s your favorite way to communicate and why?
 Activity – Decipher texts and emails. Writing in a professional
manner.
http://transl8it.com/
 http://scout.cheatsheet.me/parents-text-darndest-things-22-gutbusting-texts-gone-wrong/
Social Media:
 Yo, Ima b L8 2day Pls let @tim know
 Amazing prices at www.abcbags.com almost 2G2BT. Miss these
prices AYOR.
 SMH computers r dwn. ROFL bc it will take all day. Brb fixing
them now.
 transl8it! iz simpl! jst typ n yor SMS, TXT o ch@ lNgo & Lt
transL8it! cvert it 2 pln eng --o-- typ n a frAze n eng & cvert it 2
SMS TXT lingo!
 pls c me aftR claS cuz I wnt 2 discuS yor grades.
Social
Communications
Temperament,
Conflict Resolution,
& Problem Solving
8
Personality
The combination of
qualities that form
distinctive
characteristics or
an individual's
character
9
Character
The aggregate
features and traits
that form the
individual nature of
a person.
10
Temperament
The combination of observable
and typical personality traits of
an individual, including:
 Communication style
 Behavior
 Attitudes
 Values
 Talents
11
The Four Temperaments
Each temperament has unique qualities, strengths,
and weaknesses. Many systems attempt to
categorize humans based on their temperaments.
The Guardian
Security-seeking
• Supervisors
• Inspectors
• Providers
• Protectors
The Artisan
Sensation-seeking
• Promoters
• Crafters
• Performers
• Composers
The Rationalist
Knowledge-seeking
• Masterminds
• Inventors
• Architects
• Field Marshals
The Idealist
Identity-seeking
• Teachers
• Counselors
• Champions
• Healers
12
Public Speaking
Resolving Conflicts in communication
Presented By
Mrs. Bowden
Today we will:
 Conflicts in communication and how to over come them.
Conflicts:
 Conflicts associated with communication method.
 Conflicts associated with non verbal messages
 Conflicts associated with actual message and understanding
 Conflicts associated with personal feelings
 Conflicts associated with message delivery - tone
Conflicts with Tone:
 Aggressive Tone – pushy and considers only one point of view
 Nonassertive (passive tone) – lack of action or energy, rarely
speaks or acts disinterested
 Assertive tone – direct yet tactful
Conflicts with Tone:
 Brainstorm some ways we can effectively communicate when these
tones are present…
 Write your answers in your journal
Participating Effectively in Conversations:
 Avoid talking too much
 Avoid talking too little
 Avoid interrupting
Criticism:
 Typically means an evaluation or judgment – feels like a reprimand
 Try constructive criticism instead – look at the examples on p.109
 What do you notice as the differences?
Receiving Criticism:
 Maintain your composure
 Allow others to finish what they are saying
 Don’t interrupt
 Be a good listener
 Ask questions
 Thank the person
 TRY NOT TO TAKE IT TOO PERSONALLY
 THINK BACK TO YOUR ORIGINAL COMMITMENT!!
Conflict
An incompatibility between two or
more
opinions, principles, or
interests.
21
Resolution
The action of solving a
problem, dispute, or
contentious matter.
22
Ways to overcome communication conflicts:
 Always be clear as possible
 Always be complete
 Always be concise
 Always be considerate
 BUILD STRONG RELATIONSHIPS
Common Types of
Conflict Resolution



Negotiation: discussion aimed at
reaching an agreement.
Mediation: the mediator’s goal is to
bring the two parties to an agreement
that satisfies each of them. The
mediator is a sort of referee and can’t
make any actual decisions
Arbitration: a neutral third party has
the power to make a decision after
hearing all of the facts
24
Alternative Dispute
Resolution (ADR)
Conflict Resolution is also called ADR, which
stands for Alternative Dispute Resolution.
The terms mean the same thing and are used
interchangeably when referring to formal
methods of resolving a dispute.
25
Peer Mediation:
 Often communication conflicts are a simple misunderstanding
 Peer mediation can help in situations of a misunderstanding or
emotional tension
 Mediation give you the OPPORTUINITY to work through
communication conflicts in a controlled manner
Peer Mediation Process:
 Ask to work with a peer mediators (peer mediators are to be
completely neutral, confidential, enforce the rules, facilitate the
process)
 Agree to follow all rules
 Mediator asks one person to begin telling their story – that person
gets to talk with no interruptions. Then the peer mediator restates
what the person just said for clarification
Peer Mediation Process:
 Then the other person has a chance to speak – at this point they tell
their side of the story
 The conversation goes back to each person to ask questions or
clarify what the other has said and to have a chance to explain what
they really meant.
 By the end the two have reached an understanding and usually
solved the conflict
Problem
A matter or situation
regarded as
unwelcome or
harmful that needs
to be dealt with and
overcome
29
Problem Solving
Techniques:







Problem identification: What is my concern?
Goal definition: What do I want to achieve or
change?
Brainstorming: What can I do?
Consequences: What might happen?
Decision: How should I do it?
Implementation: Do it!
Evaluation: Did it work?
30