Transcript 1.03b Interpersonal Skills Conflict PPT

Interpersonal Skills:
Effective Communication
& Conflict Resolution
What are
interpersonal skills?
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Skills needed to get along with
others
Three types of skills:
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Communication Skills
Conflict Resolution Skills
Planning Skills
Conflict Resolution
Conflict Resolution
CONFLICT is a clash
among people who
disagree.
https://www.youtube.com/watch?v=KY5TWVz5ZDU
Conflict Resolution
Activity
On your own notebook paper,
write a description in which
you or someone you knew
had a conflict.
What caused the conflict? Was it resolved?
If so, how? If it wasn’t resolved, then why not?
Conflict Resolution
Causes of conflicts
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Poor communication
Power struggles – this is when individuals
or groups feel a need to be in control
Personality differences – people who have
very different values and attitudes from one
another are more likely to clash than those
who agree on basic issues
Conflict Resolution
Causes of conflicts
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Jealousy – a feeling of resentment or
hostility
Prejudice – forming negative opinions
about people without knowing them
personally
Conflict Resolution
Negative Results of Conflict
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Negative emotions such as anger, frustration,
fear, pain, humiliation, sorrow and distress.
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Stress- this can cause headaches, digestive
problems, anxiety, and mental problems,
difficulty sleeping, feeling extremely tired and
difficulty concentrating
Conflict Resolution
Negative Results of Conflict
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Damaged relationships- conflicts can break
up families and friendships.
Violence- when tempers flare, an argument
can result in physical violence and this is the
most serious as it may result in serious injuries
or even death.
Hurtful words- sometimes the wrong thing is
said and people’s feelings get hurt.
Conflict Resolution
POSITIVE Results of Conflict
 Develops problem-solving skills
 Develops communication skills
 Helps people learn to get along
 Strengthens relationships
 Brings issues to light
Conflict Resolution
Resolving Conflicts
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Negotiation – this involves communicating
about the problem to try to reach an
acceptable solution
The ideal outcome of negotiation ia a win-win
solution, a solution that benefits everyone
involved.
Conflict Resolution
Resolving Conflicts
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Compromise – in a compromise, each party
agrees to give up something in order to reach a
solution that satisfies everyone.
Agree to disagree – some differences cannot
be resolved because its clear that the parties
will not change their point of view.
Withdraw – walking away from the situation
gives both parties time to calm down and
collect their thoughts.
Conflict Resolution
Conflict Resolution Process
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Identify the problem
Identify possible outcomes
Evaluate each suggested solution
Pick the best solution
See if the solution is working
If necessary, agree to disagree
Conflict Resolution
Skillful resolution
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Use words, not fists
Take charge of the situation
Take turns talking
Control your voice
Show respect
Speak the truth
Control your language
Use effective body language
Value your safety
Conflict Resolution
Mediation
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Unbiased third party that helps in
settling conflicts
Used when two people can not settle a
conflict on their own
Peer mediation (process in which
specially trained students help other
students resolve conflicts peacefully) is
used in schools
Conflict Resolution
Avoiding conflicts
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See the positive side in situations
Change the subject
Defuse the situation with confidence
Don’t be easily irritated
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??When should you ignore a conflict??
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http://www.teachertube.com/video/conflict-resolution-animated-example-326056