Transcript Barriers to communication

Unit 1
Developing Effective Communication in
Health and Social Care
Activity
Make a list of all the things you think can
create difficulties when you are having a
conversation with another person.
You have 2 minutes!!!!!!
http://www.online-stopwatch.com/eggtimer-countdown/full-screen/
The difficulties you have identified, what
are they called?
BARRIERS
Write a definition for a communication barrier.
Anything that stops the development of
understanding when people interact.
Something that disrupts or stops the flow of
messages in the communication cycle.
Give examples for the following
communication barriers
Communication is not being received
Communication is received but not understood
Understanding is distorted
https://www.youtube.com/watch?v=BcxeZ4Wwdn0
Not responding to the language needs or
preferences.
 Not understanding sensory impairment or
disability.
 Environmental barriers.
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A person using slang, jargon or professional
terminology – the message can be heard but not
understood.
A range of emotional or psychological factors
can act as a barrier.
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1.
2.
3.
4.
5.
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Name 5 different environmental factors that
can influence communication?
Lighting
Noise
Space
Time
Seating
What impact can poor lighting have on
communication?
Write down 3 sources of noise that could impact
on communication within a care setting.
HOW IS THIS CARE ENVIRONMENT A
BARRIER TO COMMUNICATION FOR SOME
SERVICE USERS?
Barriers associated with cultural
variation
Acknowledging and responding to the cultural
aspects of a persons identity and care needs are
strategies that are likely to promote
communication. You must consider differences
between diet, personal care practices and sleeping
arrangements.
Also a person’s cultural background can influence
their understanding of verbal and non verbal
communication. Failing to respond to these
cultural variations can lead to misunderstandings.
To motion with the index finger to call someone is
insulting, or even obscene, in many cultures.
Expect a reaction when you beckon to a student
from the Middle or Far East; Portugal, Spain,
Latin America, Japan, Indonesia and Hong Kong.
This hand gesture is considered as the symbol of
the devil in many cultures.
How might wearing a niqab (face veil) impact
on communication with health and social care
practitioners?
Barriers associated with assumptions
Making assumptions on the basis of stereotypes or
prejudices is not a good way of understanding
other people’s needs, feelings or circumstances.
Assuming almost always leads to misunderstandings
that can become a major barrier to effective
communication.
What assumptions can be made about the following
groups of people:
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Physically disabled people
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People with mental health problems
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Homeless people
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Teenage mothers
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A transsexual person
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Someone with a facial disfigurement
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Elderly people
How could these assumptions be
a barrier to communication?