Transcript Interpersonal skills

P4 Inter personal skills
Alicja Tomaszewska
ab09296
Introduction
For this task I have been asked to prepare a presentation
about ten different interpersonal skills, to explain the
meaning of each one and to state their importance in a job
related environment. Here I will explore the most important,
in my opinion, interpersonal skills an individual should have
to work most effectively.
Contents
I. Body language
II. Verbal communication
III. Listening
IV.Creative thinking
V. Conflict management
VI.Team working
VII.Independent working
VIII.Self management
IX. Negotiation
X. Assertiveness
XI. Video links (Good vs. Bad
communication)
Body language
Body language, also known as non-verbal communication is the
way one uses for example, tone and pitch of their voice, gestures,
posture and physical distance between them and another person
that would intentionally or not, expresses the way they could be
feeling about certain spoken topic or situation.
It is a very important interpersonal skill which workers in a
communication-based work place would have to master, to properly
convey and at the same time understand, signals, clues and meanings
that are registered over and above spoken communication. A basic
awareness of body language can help to improve interaction with coworkers. Knowledge of above and many other signs can be used to
encourage people to talk about their concerns and can lead to a greater
shared understanding, which is the purpose of basic communication.
Verbal communication
Verbal communication is one of the most, important interpersonal skill
everyone beholds, as without proper speech no one could communicate
effectively on a daily basis.
Good verbal communication skills are important not only in everyday
life, but also in job related environments, as no work place would be
able to go through the day without even one worker saying anything.
This skill is needed to exchange information quickly, efficiently and
effectively in a wide variety of situations, whether working alone or in
a team. In some cases someone may be dealing with people in other
countries, people with different cultural
backgrounds, ages etc.
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In a office environment the way you communicate, portrays an image
of you and your organisation.
Listening
Listening is the ability to accurately receive and interpret
messages in the communication process. It is the key to all
effective communication, as without the ability to listen, no
mater how good you are in verbal communication, messages
would be easily misunderstood causing further conflict.
Listening is important just as much as speech. Good
listening skills in a work place would provide: better
customer satisfaction, greater productivity with fewer
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mistakes as well as increased sharing of information that
in turn can lead to more creative and innovative work.
Creative thinking
Creative thinking allows individuals and team workers
to look into problems or situations from a fresh
perspective that would suggest unorthodox solutions.
Creative thinking is needed in jobs that seek innovative
resolutions like Games design or art working. Although
not everyone is as creative as the next person, creativity
could help in the completion of a set task allowing time
for completing projects that would need much more
linear procedures.
Conflict management
Conflict management lets individuals such as trained managers or more
experienced workers to resolve any conflicts or misunderstandings by
actively engaging in the life of the work environment, for example,
talking with individual workers about a raised conflict or arranging
meetings targeted to reduce tension.
Conflict at work takes many forms. It may be that two workers simply
don’t get along. Conflict may take the form of rivalry between teams; or
it may be apparently the lack of trust and cooperation between large
groups of employees and management.
Some of the issues that can cause conflict between individuals and
groups at work may include: poor management, unfair treatment,
unclear job rules, poor communications, bullying and harassment.
Team working
Teamwork relates to an ability to
interact professionally with others
in the workplace, to engage
effectively in teamwork.
Teamwork is a major skill that is
gained by working with other
individuals in allocated groups, the
more one engages in teamwork the
more experienced and comfortable
they get, simultaneously improving
other interpersonal skills like,
verbal communication or creative
thinking.
Many jobs in the IT field would
require individuals at some point
to cooperate in teamwork, for
example, a technical support group
in a large business or a group of
coders lead by the head
programmer in gaming industry,
all of these would have to be keen
in working in groups to create a
solid team where verbal
communication would be key to
productive working.
Independent working
Independent working allows for
individuals to focus on a task and
not to be controlled by others in
matters of opinion. Such work may
let people become more
concentrated on a task rather than
executing it with a group. A strong
independent working skill
Jobs which consist mostly of being
independent would relate to
managers and heads of various
departments. Although they do
have to communicate effectively
with other workers in their staff
teams or departments, they are the
only ones to manage and inform
others about important changes or
new projects. A good example
would be the head of IT in a
educational facility.
Self-Management
Self-management
allows people to
control their
emotions when they
are not aligned with
what would be
considered
appropriate
behaviour for a given
situation. This means
controlling anger,
hiding frustration
etc.
Strong self
management skills
would be ideal for
anyone who would be
working on a high
ranked positions, such
as, business owners, or
someone who has to
keep track of important
deadlines in a company
e.g. developers.
Negotiation
Negotiation is another type of
interpersonal skill that is
important to effective work
environment communication.
This term relates to having the
ability to discuss and reach an
agreement in a professional
manner. An example of a good
negotiating skills would be, being
able to persuade or influence
someone's opinions based on
given facts.
Negotiating skill would be useful
for any employee of any rank as
lower rank employees with good
negotiating skills would be able to
persuade their bosses in giving them
a rise. Or companies producing
computer parts would be able to
influence their business partners in
choosing to buy their products
business.
Assertiveness
Assertiveness is a skill regularly referred to in social
and communication skills training. Often wrongly
confused with aggression, assertive individuals aim
to be neither passive nor aggressive in their
interactions with other people. Assertiveness
concerns being able to express feelings, wishes,
wants and desires appropriately and is an important
personal and interpersonal skill.
Assertiveness enables an individual to act in their
own best interests, to stand up for themselves
without anxiety and to express honest feelings
comfortably.
Assertiveness could be used alongside
good team working skills. With
someone being a group leader in a given
task that would be able to identify better
ideas form the good ones and with a
good assertiveness skill they could back
down ideas from other individuals
without making them feel bad among
the group.
Video Links
Poor
Communication/Verb
al skills
How To Have Better
Communication
Skills/ Verbal skills
https://www.youtube.co
m/watch?v=W1RY_72
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https://www.youtube.co
m/watch?v=4kyvjEpXu
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