Transcript SBAR AND EMR COMMUNICATION TOOLS

Maria Jensen, NPP, MPH, RN
Marina Cecere, NPP, MPH, RN
Renee McLeod-Sordjan , DNP, FNP-BC, RN
A review of reports from JACHO shows that
communication failures to hand over effectively
were implicated at the root of over 70 percent of
sentinel events for hospitals and clinics to
improve care.
Shendell-Falik, N., Feinson, M., & Mohr, B.J., (2007). Enhancing patient safety; Improving the patient
handoff process though appreciative inquiry. The Journal of Nursing Administration, 37(2), 95-104.
National Patient Safety Goal 2: “Improve the
effectiveness of communication among caregivers”.
This addition requires hospitals to implement a
standardized approach to hand-off communications
and provide an opportunity for staff to ask and
respond to questions about patient’s care.
Joint Commission on Accreditation of Healthcare Organizations: Sentinel Event Statistics-June
30,2005. Retrieved
http://www.jcaho.org/accredited+organizations/sentinel+event/sentinel+eventst tistics.htm
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Insufficient information, faulty exchanges of existing
information
Ambiguous and unclear information
Lack of timely and effective exchange of pertinent
information when alerting to concerns about patient
condition
Ineffective communication and handover of medically
or mentally compromised patients
Leonard, M., Graham, S., & Bonacum, D. (2004). The
Human Factor. The Critical Importance of Effective
Teamwork and Communication in Providing Safe Care.
Quality and Safety in Health care 13 85-90
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Systems – Information, test results, diagnosis
Communication – handovers, transitions in
care
Failure to plan, failure to recognize, failure to
rescue
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Is a structured method for communicating
critical information that requires immediate
attention and action
Offers hospitals and care facilities a solution to
bridge the gap in communication, including
hand-off patient transfers
It creates a shared expectation between the
sender and receiver of the information being
shared
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Minimize medicals errors by providing safety
checks on prescription dosages, drug-to drug
interactions, duplicate therapies, and a patient’s
previous adverse reactions
Improves workflow and staff communication
Track test results
Reduce costs
Improve health, and improve efficiency and
networking.
Hillestad, R., Bigelow, J., Bower, A., Girosi, F., Meili, R., Scoville, R., & Taylor, R., (2005).Can electronic
medical record systems transform health care? Potential health benefits, savings, and cots. Health Affairs
(Project Hope),24(5), 1103-1117. doi:10.1377/hlthaff.24.5.1103
SBAR (PSYCH) + EMR = ENHANCED
COMMUNICATION
AND NURSE
SATISFACTION
S
SITUATION
My name is: __________________Speaking to RN_____________
Unit/Area I am calling from:
Patient’s Name
Pt.’s chief complaint
What happened?
Legal status 939 2PC Voluntary
B
BACKGROUND
Admission diagnosis and date of ER
State the pertinent medical history:
A brief synopsis of the treatment/medication given to date:
Vital signs are:
UCG:____ Urine Tox._________ Results of LAB/ Diagnostics
A
R
ASSESSMENT/MMSE
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SUICIDAL YES OR NO ____HOMICIDAL YES OR NO ________ EXPLAIN_______
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AGITATION/AGGRESSION YES/NO______IMPULSE CONTROL_________
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GROSS INPAIRMENT ADL’S YES/NO EXPLAIN ________
RECOMMENDATION
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Medication/Tests
S
B
SITUATION
My name is: __________________Speaking to RN_____________
Unit/Area I am calling from:
Patient’s Name
Pt.’s chief complaint
What happened?
Accepting PSYCHIATRY ________ Medical MD___________________
Legal status 939 2PC Voluntary
BACKGROUND
Admission diagnosis and date of ER
State the pertinent medical history: RESPIRATORY____CARDIAC______SKIN_____
A brief synopsis of the treatment/medication given to date:
FALLS POTENTIAL YES/NO_____ELOPMENT POTENTIAL______DIET_____
Vital signs are:
UCG:____ Urine Tox._____ Substance abuse history____ Last use_____ Results of LAB/ Diagnostics Tests/ACCU CHECK______ XR/MRI
RESULTS________
A
ASSESSMENT/MMSE
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ALERT/ORIENTED TIME___PERSON ____PLACE___SITUATION_______
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MOOD: Depressed___Anxious____Elated_____OTHER_____
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AFFECT:Depressed___Anxious____Neutral_____Blunted_____Flat____OTHER-----
THOUGHT PROCESS: Goal directed____ Tangential______FOI______OTHER___
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DELUSIONS: ___ TYPE_____ HALLUCINATIONS:___________TYPE_________
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SUICIDAL YES OR NO ____HOMICIDAL YES OR NO ________ EXPLAIN_______
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AGITATION/AGGRESSION YES/NO______IMPULSE CONTROL_________ EXPLAIN______ IF YES, TIME OF MEDICATION GIVEN
_________
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GROSS INPAIRMENT ADL’S YES/NO EXPLAIN ________
R
RECOMMENDATION
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Medication/Tests/Txs. order to be given in the unit until P.E. rendered ___
Neuro checks____ F.S_____ Other______
Decision to admit patient by
ED physician
Psychiatrist writes orders
Handoff complete
ER nurse performs
admission assessment
Utilizes SBAR to obtain
mental status exam
Receives direct information
regarding patient behavior
from psychiatrist
ER utilizes handoff
communication
Psychiatry nurse
receives mental
status info
Psychiatry nurse receives
mental status info
ED nurses use
SBAR
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ED Nurses and Psychiatric Nurses during
admission process of psychiatric patients
Implementation
Nursing
Education
regarding SBAR
Focus Group
EMR
satisfaction
survey
Post- Survey &
Evaluation
Hillestad, R., Bigelow, J., Bower, A., Girosi, F., Meili, R., Scoville, R., & Taylor,
R., (2005).Can electronic medical record systems transform health care?
Potential health benefits, savings, and cots. Health Affairs (Project
Hope),24(5), 1103-1117. doi:10.1377/hlthaff.24.5.1103
Joint Commission on Accreditation of Healthcare Organizations: Sentinel
Event Statistics-June 30,2005. Retrieved
http://www.jcaho.org/accredited+organizations/sentinel+event/sentinel+even
tst
tistics.htm
Leonard, M., Graham, S., & Bonacum, D. (2004). The Human Factor. The
Critical Importance of Effective Teamwork and Communication in Providing
Safe Care. Quality and Safety in Health care 13 85-90
Shendell-Falik, N., Feinson, M., & Mohr, B.J., (2007). Enhancing patient safety;
Improving the patient handoff process though appreciative inquiry. The
Journal of Nursing Administration, 37(2), 95-104