Transcript Personal Qualities of a Health Care Worker

Personal Qualities of a
Health Care Worker
Unit 3
Personal and Professional
Characteristics
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Certain personal attitudes, values, and rules
of appearance apply to all health care
professions.
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It is an appearance that inspires confidence
and a positive self-image.
Personal and Professional
Characteristics
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Research shows that within twenty seconds
to 4 minutes people form an impression
about a person based on their appearance.
5 Factors That Contribute to Good
Health
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Health care professionals promote health and
disease prevention. A health care worker
should present a healthy appearance.
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Diet
Rest
Exercise
Good Posture
Avoid tobacco, alcohol, and drugs
Diet
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Eat well-balanced meals from the five major
food groups.
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Milk
Meat, fish and poultry
Vegetables
Fruits
Bread, cereal and rice
Exercise
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Maintains circulation and improves muscle
tone
Enhances mental attitude
Aids in weight control
More restful sleep
Reduces risk of coronary heart disease,
diabetes, hypertension and osteoporosis
Good Posture
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Prevents fatigue
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Less stress on muscles
Avoid Tobacco and Alcohol
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Tobacco affects function of heart, circulatory
system, lungs and digestive system.
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Smoke is offensive to many people,
most facilities are smoke free.
Alcohol and drugs impair mental function
decrease ability to make decisions.
Rest
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You need adequate rest and sleep
Varies from person to person
Provides energy and the ability to deal with
stress
Lack of sleep can cause:
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Impaired memory/thought process
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Depression
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Lowered immune response
Personal Appearance
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In health care it is importance to have a
clean, neat and professional appearance.
Know what rules are established at your
place of employment.
Who are
these guys?
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Professional Appearance
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Uniforms
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Clothing
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Allow freedom for
movement
Name Badge
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Neat, well-fitting, clean
free from wrinkles
Name, Title, Department
and Photo
Shoes
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Well-fitting with good
support to prevent
fatigue
Shoes continued…
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Low or no heels
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Avoid sandals/open toe shoes- why?
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Clean daily/replace shoe laces often
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White hose/socks- No prints
Personal Hygiene
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You are in close contact with others
Control body odor
Bathe/shower daily
Use deodorant
Good oral hygiene
Clean undergarments
Avoid strong odors that can be offensive
Tattoos
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Tattoos that are visible or offensive can be a
distraction
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Prohibitted in many healthcare facilities
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May be required to cover and not be visible
Professional Appearance continued…
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Nails
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Hair
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Short, clean and
natural no nail polish
Can cause
injury/transmit germs
Clean and neat, avoid
extreme styles, pinned
off collar
Jewelry
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Wedding band, watch,
and stud earrings. No
body piercings.
Make up
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Natural not excessive
Exit Ticket
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How long does it take for someone to form an
impression of your appearance?
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List the 5 main food groups
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List 3 benefits of exercise
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Why must nails be kept short and clean?
Personal Characteristics
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Many personal/professional characteristics
and attitudes are required in health
occupations.
Make every effort to develop the following
characteristics and incorporate them into your
personality.
Personal Characteristics
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Empathy – being able to understand another
persons feelings, situation, and motives
Personal Characteristics
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Honesty – truthfulness and integrity are
important in any career
Personal Characteristics
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Dependability – employers and patients rely
on you, so you must accept responsibility by
being prompt to work and doing your job
accurately and timely
Personal Characteristics
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Willingness
to learn –
You must
be willing to
adapt to
change.
Change often
requires learning
new techniques
or procedures.
Personal Characteristics
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Patience – tolerant
and understanding
Acceptance of
Criticism – criticism
can be constructive
and allow you to
improve your work
Patience cont’d……
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control your temper
Deal with frustrations and overcome
obstacles
Personal Characteristics
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Enthusiasm – enjoy
your work and display
a positive attitude
Concentrate on +
Is contagious
Self-motivated –
ability to begin and
follow through on a
task. Set goals and
work to attain them
Personal Characteristics
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Tact – the
ability to do and
say the kindest
and most fitting
thing in a
difficult
situation.
Competence –
you are
qualified and
capable to
perform a task.
Know limits and
when to ask for
help
Personal Characteristics
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Responsibility – willing
to be held accountable for
your actions.
Others can rely on you
Discretion – use good
judgment in what you say
or do. Confidentiality is
important.
Team Player – learn to
work well with others.
Working together can
accomplish a goal much
faster than individually.
Each member has
different responsibilities
but common goal
Communication:
exchange of information, thoughts, ideas and feelings
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Health care workers must be able to relate to
patients, family, coworkers and other
professionals.
3 types communication
Verbal
Written
Nonverbal behavior:
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Facial expressions
Body language
Touch
3 Essential Elements of
Communcation Process
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Sender
Message
Receiver
Without these 3 things, communication can
not occur.
Feedback can be used to determine whether
communication was successful.
Factors interfering with the
communication process:
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Message must be clear; must be in terms that
both sender and receiver can understand.
Sender must deliver the message in a clear,
concise manner. No slang or words with
double meanings.
Listening ………..
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Receiver must be able to hear and receive
the message.
Receiver must be able to understand the
message.
Receivers attitude and prejudices can
interfere.
Continued…
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Interruptions and distractions must be
avoided.
Listening is an essential part of
communication.
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Maintain eye contact
Pay attention to what the speaker is saying
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Eliminate your own prejudices
Ask for clarification if you do not understand.
Keep your temper under control.
Maintain positive attitude.
Good listening skills will allow you to receive
the entire message.
Continued…
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Watch persons body
actions.
Reflect statements
back to the speaker.
Nonverbal Communications
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Use of facial expressions, body language,
gestures, eye contact and touch to convey
messages or ideas.
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It is important for health care workers to be
aware of their own and patients nonverbal
behavior
Barriers to Communication
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Communication barrier: something that gets
in the way of clear communication.
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3 common causes of communication barriers:
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Physical disabilities
Psychological attitudes and prejudices
Cultural diversity
Physical Disabilities
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Deafness or hearing loss
Blindness or vision impaired
Aphasia or speech impairments
Exit ticket
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What is communication?
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What 3 things must be present in order for
communication to occur?
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List the three types of communication.
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List three physical disabilities that are barriers
to communication.
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What is communication?
Communication in the exchange of
information, thoughts, ideas and feelings.
What 3 things must be present for
communication to occur?
Sender, message,reciever
List the three types communication.
Verbal, written, nonverbal behavior
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List the three types of physical disabilities
that are barriers to communication.
Deafness or hearing loss
Blindness or vision impaired
Aphasia or speech impairments
Psychological Barriers
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Often caused by prejudice, attitudes and
personality.
Examples:
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Closed mindness
Judging
Preaching
Moralizing
Overeacting
Arguing
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Advising
And prejudicing
Judgment of others is too often based on
appearance, lifestyle, socioeconomic status.
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Stereotypes
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Lazy bums, dumb blonde
Health care workers must learn to put
prejudice aside and show respect to all.
Cultural Diversity
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Culture consists of values, beliefs, attitudes
and customs.
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Some culture groups have beliefs and practices
regarding health and illness.
Language differences are another barrier to
communication.
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Eye contact
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Some cultures direct eye to eye contact is not
acceptable.
Touch
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Some cultures it is inappropriate to touch
someone on the head and even a simple
handshake is unacceptable.
Recording/Reporting Information
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All observations are an important part of
communication and the patients record.
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Listen to what the patient is saying as well as
make observations.
Subjective/Objective Observations
Subjective Observations
Symptoms
Can NOT be felt or seen.
 Complaints made by patient- use their exact
words
 Objective observations
 Signs
 CAN be seen and measured(bruise,swelling)
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Recording Patient Observations
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Must be accurate,concise,complete
Legible
Grammatically correct
ONLY objective observations recorded
Patients statement must be in their exact
words
Signed by name and title of person recording
information
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WHO AM I?
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Everyday this person scored himself on 13
different virtues (A virtue is a positive trait or
quality, moral excellence) including sincerity,
justice, moderation, silence, humility, tranquility,
etc. He stated:
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“though I never arrived at the perfection I had been so
ambitious to obtaining, but fell far short of it, yet as I
was, by the endeavor, a better and happier man than I
otherwise should have been had I not attempted it.”
Virtues
Teamwork
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Teamwork consists of many professionals,
with different levels of educations, ideas,
backgrounds, and interests, working together
for the benefit of the patient.
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Teamwork improves communication and continuity of
care.
A leader is an important part of every team.
Good interpersonal relationships are essential.
The “Golden Rule” (treat others as you would want to
be treated) should be the main rule of team work.
Teamwork
Teamwork2
The Golden Rules of Teamwork
1. Help each other to be RIGHT - not wrong.
2. Look for ways to make New ideas work - not for reasons why they
will not work.
3. If in doubt - Check it Out. Don't make negative assumptions about
one another.
4. Help each other Win and take pride in each other's successes.
US, WE, OUR, TOGETHER, not they, them, their, those guys.
5. Speak Positively about each other, help those who make mistakes
learn.
6. Maintain a positive attitude. Work to improve the situation no matter
what that situation is.
7. Act with initiative and courage as if everyone depends on you.
8. Do everything with Enthusiasm for nothing is as contagious as
success.
9. Whenever you can remember to Give things away rather than take
them away: Give Respect, Recognition, Power, Support, Compassion, Help.
10. Never give up.
Professional Leadership
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Leadership
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The skill or ability to encourage people to work together
and do their best to achieve common goals.
A leader is defined as an individual who leads or
guides others, or who is in charge to command
others.
In a group, every member who makes a contribution
to an idea can be considered a leader.
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Leadership in a group passes from person to person as
each individual contributes to the group’s goal.
Professional Leadership
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Leaders are frequently classified as one of
three types based on how they perform their
leadership skills.
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Democratic leader – encourages the participation of
all individuals in decisions. Listens to others opinions.
Laissez-faire leader – informal type of leader, will have
minimal rules, group functions with little or no
direction.
Autocratic – often called a dictator, maintains total
rule, makes all decisions.
Warm-Up
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Recall the leadership
styles we discussed
yesterday.
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Are you a leader?
What type are you?
Show your leadership and teamwork
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Simon Says
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Everyone must do whatever
Simon says, as long as Simon
prefaces his or her request
with the phrase, "Simon says
..." So "Simon says, stand on
one foot" must be complied
with, but "Jump up and down"
should not. Anyone who
compiles at the wrong time is
out. Last one in the game wins
-- and, if you're willing to risk it,
becomes the next Simon.
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Red Light, Green Light
You're in the middle, with your
back to a lineup of panting
kids. At "Green Light!" they'll
creep/walk/run toward you -until you spin and holler "Red
Light." Anyone who doesn't
instantly freeze is sent back to
Start. First to touch you
switches places.
Stress
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Working in health care can be very stressful.
Sometimes you will deal with life and death
situations.
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How do you handle stress?
Stress
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Stress is the body’s reaction to any stimulus
that requires a person to adjust to a changing
environment.
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Change always initiates stress.
The stimuli (an event) to change, alter
behavior, or adapt to a situation are
stressors.
Stress
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Stressors can be caused by internal or
external forces.
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Internal stress – “heart attack,” cancer
External stress – new job, marriage, divorce, test.
No matter what the cause, a stressor will
cause the body to go into alarm or warning
mode…..the “fight or flight” response.
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The sympathetic nervous system prepares the
body for action by releasing the hormone
adrenaline into the blood stream.
Stress
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Not all stress is harmful.
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A small amount of stress is essential to an
individual’s well-being because it makes the
person more alert and raises the energy level.
Stress can cause positive feelings such as
excitement, anticipation, self-confidence, and a
sense of achievement.
Stress – How can you handle it?
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Stop: immediately stop what you are doing to
break out of the stress response.
Breathe: take a slow deep breath to relieve
the physical tension.
Reflect: think about the problem and the
cause of the stress.
Choose: determine how you want to deal
with the stress.
Time Management
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Is a system of practical skills that allows an
individual to use time in the most effective
and productive way
Helps prevent or reduce stress- puts you in
charge
Increases productivity and you can use your
time more efficently
Time Management Continued
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Analyze and prioritize
Schedule Tasks
Make a to do list
Plan your work
Avoid distractions
Take credit for a job well done
Long Term and Short Term Goals
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Long term goals may take years or a lifetime
to accomplish
Short term goals can take days, weeks, and
even months to accomplish
Completion of a goal will lead to a sense of
satisfaction and accomplishment- motivation
to attempt another goal