Transcript person who begins the process of creating a message or

COMMUNICATION
MODES
MED. SCIENCE. II -H
VERBAL
SPEAKING WORDS
WRITTEN
COMMUNICATION
NON-VERBAL
BODY LANGUAGE
GESTURES
FACIAL EXPRESSIONS
TOUCH
PARTS OF
COMMUNICATION
SENDER person who
begins the
process of
creating a
message or
material to be
communicated
Cont.
MESSAGE MATERIAL TO BE
COMMUNICATED
Receiver - Person for
whom the message
is intended;
interprets the
meaning of the
message
Questions?
The nurse asked the cna to take out the trash.
according to the communications modes the cna is the
_______ of the message.
Mary talks with her hands a lot. She communicates
best with what type of communication?
model cont.
Feedback - the receiver’s way of insuring that the
message that is understood is the same as the
message that was sent
takes place after the receiver has interpreted the
message.
Factors of influence
communication
clear and concise, it must be in terms the
sender and receiver can understand
Speed of delivery as well as grammar and
punctuation
moderate tone avoiding monotone delivery
Use of terminology that can be understood
cont.....
interruptions or
distractions can
interfere with
communication. ie.
loud noises, poor
lighting, and
uncomfortable room
or temp.
Barriers to
communication
communication barrier- anything that
gets in the way of clear communication
three common causes:physical
disabilities, psychological (prejudice),
and cultural diversity
physical disabilities
deafness or
hearing loss
blindness or
impaired vision
aphasia or speech
disabilities
psychological Barriers
• Prejudice
• attitudes
• personality
STEREOTYPES
• “DUMB BLOND”
• “FAT SLOB”
• “TRAILER TRASH”
• HEALTH CARE WORKERS MUST LEARN TO PUT
PREJUDICE ASIDE AND SHOW RESPECT TO ALL
INDIVIDUALS. DO YOU THINK THAT IS POSSIBLE?
Do all pts have the right
to quality Health care?
• Regardless of income level
• regardless of ins types
• regardless of gender or orientation
• Regardless of citizenship
Cultural Barriers
• deal with values,
beliefs, attitudes and
customs
*each cultural group has
beliefs and practices
regarding health and illness
*Some believe the body
needs balance
*some believe illness is due to
demons and evil spirits
?
• Do we have to respect
these choices?
• What if they interfere
with medical care?
• What if they want to try
alternative methods?
LANGUAGE
DIFFERENCES
• SPEAK SLOWLY
• USE A LOT OF NON-VERBAL
COMMUNICATION (SMILE)
• FIND INTERPRETER
• EYE CONTACT- HOWEVER IN SOME
CULTURES THAT IS NOT ACCEPTABLE,
LOOKING DOWN IS A SIGN OF RESPECT
Language difference
• Avoid speaking
louder
• Try to know before
giving bad news if
the family likes to
know first or the
patient
The longer I live, the more I realize the impact of attitude
on life.
Attitude, to me is more important than facts.
It is more important than the past, than education, than
money, than circumstances, than failures, than
successes, than what other people think or say or do.
It is more important than appearance, giftedness or skill.
It will make or break a company... a church... a home.
The remarkable thing is we have a choice everyday
regarding the attitude we will embrace for that day.
We cannot change our past... we cannot change the fact
that people will act in a certain way.
We cannot change the inevitable. The only thing we can
do is play on the one string we have, and that is our
attitude.
I am convinced that life is 10% what happens to me and
90% how I react to it. And so it is with you... we are in
charge of our attitudes