Transcript COMMUNICATIONS

COMMUNICATIONS
 COMMUNICATION MODEL
barriers
sender
message
feedback
receiver
COMMUNICATIONS
Factors that Influence Communication
 1. The message must be clear and
concise. It must be in terms that the sender
and the receiver can understand.
 2. Delivery of the message must be concise,
using good grammar and correct
pronunciation. A moderate tone and pitch
with good inflections avoiding a monotone.
Speed of delivery is also important.
COMMUNICATIONS
3. Receiver must be able to hear or receive the
message.
Communication barrier is defined as anything that
gets in the way of clear communication.
Three Common Causes:
 1. Physical disabilities
 2. Psychological attitudes and prejudice
 3. Cultural diversity
COMMUNICATIONS
Physical Disabilities may include:
 Deafness or hearing loss
 Blindness or impaired vision
 Aphasia or speech disabilities
 Very weak patients or those under the
influence of heavy medications may not hear
the message or interpret and understand the
message.
COMMUNICATIONS
To improve communication with the hearing
impaired:
 Use body language such as gestures and
signs.
 Speak clearly in short sentences.
 Face the individual to facilitate lip reading.
 Write messages if necessary.
 Make sure hearing aids are working
properly.
COMMUNICATIONS
To improve communication with the visually
impaired:
 Use a soft tone of voice.
 Describe events that are occurring.
 Announce your presence when entering a
room.
 Explain sounds or noises.
 Use touch when appropriate.
COMMUNICATIONS
What about someone with aphasia or speech impairments?
 They have difficulty remembering the correct words, may not be
able to pronounce certain words, and may have slurred speech.
 Be patient! Encourage them to take their time
 Allow them to try and speak




Repeat message to assure accuracy
Encourage them to use gestures or point to objects
Provide pen and paper if they can write
Use pictures with key messages to communicate
COMMUNICATIONS
Psychological Barriers
Caused by:
 1. Prejudice
 2. Attitudes
 3. Personality
 Stereotypes such as “dumb blonde” or “fat slob” may
affect the communication process.
 Using unfamiliar terminology can interfere with
understanding.
 BP
q 8 and prn or c S/S
COMMUNICATIONS
 Health care workers must learn to put
prejudice aside and show respect for all
individuals.
 Is that possible?
 ALL patients have the right to quality
health care
COMMUNICATIONS
Cultural Barriers
 Deals with values, beliefs, attitudes and customs.
 Cultural beliefs must be respected.
 Eye contact – in some cultures, it’s not acceptable,
and looking down is a sign of respect (Asian)
 Touch – in some cultures, it is wrong to touch
someone on the head (Asian)
 Personal care – in some cultures, only family
members provide personal care (Mid-Eastern)
Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
Touch
Body Language
NonVerbal
1.02 Understand effective communication
Facial
expressions
Eye Contact
11
Communication Process
 Engagement
 Understanding
 Education
 Sense of Partnership
1.02 Understand effective communication
12
Communication Process
Engagement

Connection between the
healthcare professional and
the patient

ALWAYS introduce yourself
Allow patient to talk

1.02 Understand effective communication
13
Communication Process
Understanding
 Healthcare professional
makes the patient feel
accepted
 empathizes with the patient
 allow patients to share their
feelings and anxieties
1.02 Understand effective communication
14
Communication Process
Education
 To increase the patient’s
knowledge of their illness
 Helps minimize anxiety
1.02 Understand effective communication
15
Communication Process
Sense of Partnership
 Healthcare professional and
patient work together regarding
their problem
and treatment plan
16
1.02 Understand effective communication