Transcript Includes 3 types of communication Inside the organization

Digital Key Concepts
Management 102
Professor Estenson
Chapter Two
Organizational Communication
1
Key Concepts
• Formal and Information Communication
• Coordination of People and Groups
– Organizational Design
• Communication Style
• Conflict Handling Styles
2
Formal Communication
Includes 3 types of communication Inside the organization. . .
Horizontal
Downward
Upward
Messages flow downward
through the chain of
command—i.e., from
manager to employee.
Messages flow upward
through the chain of
command—i.e., from
employee to boss.
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Messages flow
laterally between
people of the same
rank.
3
Informal Communication
 This is commonly known as The Grapevine
 Indicates the health of the organization
 Adds to employee satisfaction & commitment
 Indicates employee concerns
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4
Coordination of People and Groups
Mutual adjustment – horizontal communication
between peers who meet to make work
decisions
Direct supervision – supervisors have the
authority to organize and direct work
Standardization – specific written standards for
tasks, output levels, skills and workplace norms
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5
Organization Models:
Traditional (or Classical) Model
• Scientific/Traditional
– Taylor
Sta
– Fayol
– Max Weber
Organization Structure
•Scientific design of each task
Example:
•Scientific selection of workers
•Specific organizational
•Adequate training and rewards
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2011
structure
6
Human Relations Model
Pioneered by Elton Mayo and colleagues
between 1927 and 1932
Based on conclusions of Hawthorne plant study
Workers in relaxed congenial work groups
with supportive supervisors are more
productive
Peer relationships significantly influences
productivity
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7
Systems Theory
Concerned with the organization as a whole
All types of communication and feedback
essential
One person can affect the entire organization
Used to build and maintain corporate culture
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8
Contingency Theory
Leadership depends on three variables
 Leader-follower relations (liked or not liked)
 Position of power (powerful or weak)
 Task structure (organized or not organized)
Task or traditional leadership best when
Manager well liked or is disliked
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Tasks well-defined
or is poorly defined
9
Transformational Model
Virtual
Multiunit
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10
Communication Patterns
• Top Down in Traditional and Scientific
• Human Relations friendly, relaxed but still
control focused
• Human Resources team orientation
• Systems no single best way
• Transformational up-down-informal and team
centered
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