Transcript Changing Times

Changing Times
Past
Future
c
Present
Presented to OIX by Joy Seifert on 2-18-15
Quick Overview
• Fall 2012 – Study was conducted to identify current
practices of the Print Shop to determine areas for
improvement.
• Multiple ways to submit jobs
• (fax, snail mail, email, hand delivery….)
• Lost Jobs
• Pricing variances
• Billing delays
• Departmental authorization discrepancies
• Manual tracking of deliveries
• Inefficiencies in staffing and equipment utilization
• Obsolete inventory and bulk purchases
Guiding Principles of Change
Functionality
Ease of
Use
Strategy
Is it
VALUE
added
Production
Efficiencies
Staffing
Cost
Effective
MAJOR CHANGE
• March 2013- Implementation of the Copy Center
Storefront.
•
•
•
Streamlined job submissions
Reduced production time
Expedited delivery of jobs
•
all but eliminated lost jobs
•
•
•
•
Streamlined Pricing
Incorporated overnight billing
Automated status report
Eliminated obsolete inventory
• Eliminated departmental authorization discrepancies
• Continued Enhancements
•
•
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October 2013 – Medical Record forms
January 2014 – Medical Record Packets
January 2015 –
So you might be wondering,
what’s next?…..
Changing the
Authorization Process
2014 customer review identified
the authorization process as:
• Cumbersome
•Paper form
•Required 3 signatures
• Untimely
•Long wait time
• Lacking Communication
•No feedback on status
• Frustrating
Multiple emails/phone calls
Enhancements Goals:
• Customer-Centered
• Timely
• Communication
• Frustration
Accessing your Copy Center
Storefront Profile
1.
Go to the login page for the
Storefront
2.
Click on “Click to add/remove
index”
3.
Enter your UTAD ID and
password then click on “Log
In”
Understanding the pages
Click on “Add Request” to begin adding a
new index to your profile.
•
•
•
Enter your index; make a
selection from the available
option
Enter the last name of your
supervisor; make a selection
Click on “Save” and then click on
“Submit”
Understanding the pages
•
•
(cont.)
You can check the status by clicking on “My Requests” and then on the
“Pending” tab.
If you selected the wrong index or Supervisor no worries, simply click on
“Delete”
Understanding the pages
(cont.)
The “Approved” tab
displays current
indexes listed on your
profile.
Individuals has the
ability to “remove”
indexes that are no
longer needed.
“Denied” tab display
prior request that were
denied and the reason.
Supervisors
You will be prompted to enter a comment.
Upon Supervisor’s Actions
•
Requestor received an email, listing the index and the action taken “approved,
denied, deleted”
•
Requestor can immediately log back in and see the status
Enhancements are:
• Customer-Centered
• Online request process
• Control in the hands of the users and supervisors
• Timely
•
Request implemented upon approval by supervisor
• Communication
• Automated notification when approved/denied
• Frustration
Thank you
Questions?